Experience

MENTOR WISE MAGNATE LTD
• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee
• Social Media Manager

  • Jan 2023 - Present


D’Realness Studios

• Freelance Photographer

  • Apr 2019 - Present

• Freelance Videographer

  • Apr 2019 - Present



RMB Prime Inbox Incorporated (BPO Company)

• IT Team Leader

  • Aug 2022 - Jan 2023

  • Check the EODs of the IT Support to ensure that they are performing & progressing in their role as IT support. Evaluate if they are the ones troubleshooting the problem or performing the assigned task(s).• Compile the attendance of IT Support including the Team Leader and submit it to the HR department. Verify if the attendance report is true and sanction the employee based on the IT Attendance Policy of Prime Inbox Incorporated.• Conduct evaluation of IT Supports on a Monthly basis. Ensure that the employee meets or exceeds the factors in the evaluation report within a month.• Keep track of the leave credits, attendance scores, violation sanctions, and information of the IT staff.• Submit EOD report, relay the least to very important information, perform the assigned task, and other works requested by the IT Manager.Follow the hierarchical process and direct things only to the IT Manager.• Serve as a middleman between IT supports and ITManager. Relay to the IT Manager any concerns the IT supports and weigh decisions. And middle man between Admin/Operation and IT Manager.• Make sure that the SOPs are followed accordingly and timely.• Assist the IT Supports in solving IT outages, if issues are beyond control report the issue to the IT Manager.• Monitor the ISP connection status and IT department equipment from computer sets to network devices. Maintain the good condition of the computers, accessories, and network devices.• Ensure that the trackers are up to date and back up timely.• Set a schedule for IT Support and submit it to theIT Manager for approval. Ensure that the support followed the assigned schedule and is present when called for on-call support. Show less

• IT Support Specialist

  • Dec 2021 - Jan 2023

  • Performed Network, Software, and Hardware troubleshooting to ensure all systems and 200+ workstation agents were operating optimally.• IT Ticketing process – Logging and fulfillment of tickets• Updated software with the latest patches• Learned and researched to provide training to staff to optimize productivity.• Maintained WAN and LAN Connections ISP Modems, Routers, Switches, Load Balancer and Firewall• Provided tutoring to new IT Personnel• Provided IT Orientation• Maintained and Updated IT Trackers Documentation (Inventory, List of IPs, Computer Sets, System Units)• Formatted/Reformatted Computers/Laptops• Crimped/Recrimped UTP Cable Lan Connection• Assembled and Disassembled System Unit• Setting up and Configuring new Local User Account/AD Account per campaign.• Added the AD account of the user on the AD Server • Replaced a computer hardware defective parts• Remote Desktop Computer Using (AnyDesk Remote Application)• Installed and Configured System Software Applications• Updated Systems files• Provided assistance regarding Five9 and Salesforce issues.• Installed and Configured MicroSip Dialer Application • Provided and updated IT support documentation.• Provided Assistance with any issues and setting up proper credentials of the employee agents using the Web Dialer (Vici Dialer, Sing Dialer, Tung-Chung Dialer, Wood cluster Dialer, Convoso, Salesforce, five9, and Wavelength)• Provided Updated PC Inventory report. • Configured proper IP address (IPv4) to ensure proper connectivity to all PCs.• Assisted in Data Backup and Restoration• Assisted in Data Transfer• Exported Ping Data using SolarWinds Ping Application• Provided support for printers and other PC-connected devices.• Troubleshooting Headset, Keyboard, Mouse and Monitors• Cloned HDDs and SSDs using Macrium Reflect Cloning Application.• Monitor all agents using Net Monitoring Application • Edited ID for the employees and Certificates using Photoshop Application.• CCTV Admin Show less