Experience

Uptime Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Risk, Compliance & Integration Manager

  • Apr 2021 - Present

• Service Delivery Manager

  • Apr 2019 - Apr 2023

  Service Delivery Manager


Raven Housing Trust
• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee
• Senior IT Infrastructure Engineer

  • May 2018 - Apr 2019

Metricell
• United Kingdom
• Telecommunications
• 1 - 100 Employee
• IT Infrastructure Engineer

  • Mar 2018 - Mar 2018

HPD Software
• United Kingdom
• IT Infrastructure Engineer

  • Jul 2016 - Feb 2018


ION Trading

• China
• Manufacturing

• Wintel Engineer

  • Aug 2013 - Aug 2015

  • Working to SSAE16 / SAS70 and ITIL standards • 3rd Line Support - Support case prioritisation and ownership - Incident management - Server health checks - Nagios monitoring - Handover procedure • Microsoft Windows Server Administration - 2000, 2003, 2008 R2 and 2012 R2 - Microsoft License Reporting - Virtual Infrastructure Administration (VMWare & SCVMM) - WSUS/OS Patch Management - Storage attachment and management • Active Directory Administration - Domain Administrator on corporate and customer facing domains containing approx. 2000 users - Managed GPOs for user and computer accounts to ensure a secure environment - Provided 3rd line support or problems relating to Active Directory - Configured service accounts to support and develop the trading application - Developed and streamlined the use of OUs to better manage the large user base • SCOM 2012 - Administered, maintained and supported SCOM platform - Server performance - Server health checks - Produced SCOM reports • SCVMM - Hyper V capacity and redundancy management - Produced and deployed server images - Modifying Hyper-V VMs • SCCM 2012 - WSUS management - Imaging and deployment of applications • Anti-Virus Management - ESET NOD32 - Ensure latest definitions and updates - Perform and check remote installations • Back-Up Administration - BackupExec 2010 - Managed a global backup operation - Performed restores - LTO4 Tape administration - Performance and Capacity Monitoring • Citrix Support & Administration - Experience with Citrix versions 4.0 to 6.5 - Migrated environment to new Citrix 6.5 Farm seamlessly - Citrix Licensing and Reporting - Citrix infrastructure Utilisation and Reporting • Server Resiliency and Redundancy • Documentation - Incident Reports - Wiki, Knowledgebase (KB) articles and confluence - Change Controls - Static IP server documentation - Systems Procurement (Repeat Items) - Systems Procurement Peer Review (New Architecture) - Server Name Allocation for new implementations Show less



FFastFill

• United Kingdom
• Software Development
• 1 - 100 Employee

• Senior Technical Support Engineer

  • Aug 2005 - Aug 2013

  • Working within the IT Operations Dept providing 2nd line support to Large Global Investment Banks • Avaya IP Phone management • Documentation – Wiki / Intranet, Processes and Procedures, Auditing, Failover Plans • FIX 4.2 and 4.4 Connectivity and Order Routing Troubleshooting • Support of major Trading Exchanges API types: o Eurex MISS Server / Workstation administration, operation of Gate .3.5 services and Exceed Frontend o LME FIX 4.4 Troubleshooting & Connectivity o GLOBEX FIX/FAST API Troubleshooting & Connectivity o LIFFE API Troubleshooting & Connectivity o Reuters API Troubleshooting & Connectivity o ICE FIX and Impact Troubleshooting & Connectivity • Trading Technologies 7x (TT) Support and Administration • Object Trading Support and Administration • Citrix Farm and Application Administration • Coordinating work with Systems and Networks teams to meet deadlines • Owning Projects to completion with focus on maximum availability • Manage calls received by phone/email/directly into the Support System • Install and test new FFastFill application environments and upgrades • As well as Front office trading, FFastFill have introduced a middle office solution, NG Clearing. This incorporates connection to Clearing Houses for CME, EUREX, LCH, TRS etc… Amongst this, my role entails me to troubleshoot and solve any issues clients may be having with clearing trades. • Upgrade all databases from SQL 2000/2005 to 2008. Other SQL skills include querying and profiling databases for client data and performance. • Coordinate with clients to ensure the application and its connectivity are functioning correctly before moving it into production. • Knowledge of the financial markets • Document and create KB’s for all work carried out by myself and other team members. • Configuring hot failover across 2 datacenters to ensure maximum availability. • Ability to multitask in high pressure situations Show less


Jupiter Asset Management Limited
• IT Contractor

  • Apr 2005 - Jul 2005


John Lewis Partnership

• United Kingdom
• Retail
• 700 & Above Employee

• Network Controller

  • Jan 2002 - Jan 2005

  2nd Line IT Operations 2nd Line IT Operations