Experience

Wilderness Presidential Resort
• United States
• Recreational Facilities
• 1 - 100 Employee
• Assistant Recreation Director

  • Apr 2021 - Present


Life Time Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Account Manager

  • Feb 2021 - Apr 2021

• Member Services Manager

  • Feb 2016 - Feb 2021

  As the Member Services Manager, I ensure an award-winning member experience throughout the overall facility, and I am responsible for the retention of our 20,000 plus member base. I drive our member's experience through hiring, staffing, training, and coaching our staff at the front desk, member services desk, and activity desk. Part of that is driving, and keeping, our KPIs to an excellent level through constant monitoring, and communication of activities with my team, other departments, and our members. Our exceptional retention rate is driven by my certified retention team, that I lead, who not only ensure our members are engaged and connected in the facility at a high level, but also by proactively communicating with our members through multiple avenues. I actively serve as the Manager on Duty to the overall facility and support the General Manager in day to day operations. I organize and facilitate daily meetings with all Department heads coaching all leaders on retention and connectivity. I am certified as a Member Services Manager and Account Manager. Show less



Buffalo Wild Wings

• United States
• Restaurants
• 700 & Above Employee

• Assistant General Manager / Marketing Manager / Advising Manager

  • Nov 2011 - Apr 2015

  Responsible for daily operations of overall store, managing costs (PACE), hiring, and ensuring the ultimate "fan" experience through effective guest service from the kitchen to the table. Assist in training of all new managers. Coordinate and facilitate training for all newly hired staff and ongoing training of current team members. Plan, coordinate, and execute winning strategies for all marketing events for this location and 6 others within franchise region. Responsible for daily operations of overall store, managing costs (PACE), hiring, and ensuring the ultimate "fan" experience through effective guest service from the kitchen to the table. Assist in training of all new managers. Coordinate and facilitate training for all newly hired staff and ongoing training of current team members. Plan, coordinate, and execute winning strategies for all marketing events for this location and 6 others within franchise region.



Silver Diner

• United States
• Restaurants
• 100 - 200 Employee

• Brand Developer / General Manager / Kitchen Manager / Service Manager

  • Feb 2004 - Oct 2011

  Plan, coordinate, and execute the daily operations of a fast- casual and full service restaurant concept. Assist with developing and opening of a new fast-casual dining concept. Hire, train, schedule and manage all FOH and BOH associates. Assist in hiring and training of management team. Detailed management of P&L, and budget palnning. Responsible for maintaining inventory control systems including food, labor, and direct operating expenses. Responsible for ensuring 100% recipe adherence and high levels of company service standards Show less



Sine Irish Pub & Restaurant

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • Feb 2002 - Dec 2003

  Plan, coordinate, and execute daily operations of a full service restaurant and bar. Assist with opening of a new store. Hire, train, schedule, and manage all FOH associates. Assist in hiring and training of management team. Ensure guest satisfaction. Assist with implementation and adherence to alcohol inventory control Plan, coordinate, and execute daily operations of a full service restaurant and bar. Assist with opening of a new store. Hire, train, schedule, and manage all FOH associates. Assist in hiring and training of management team. Ensure guest satisfaction. Assist with implementation and adherence to alcohol inventory control



The Winsor Club

• United Kingdom
• Education Management

• Manager / Event Coordinator

  • Dec 1999 - Jan 2001

  Plan, coordinate, and execute daily operations of a private cigar / martini bar for upscale clientele. Plan, coordinate and execute private events for members. Plan, coordinate, and execute daily operations of a private cigar / martini bar for upscale clientele. Plan, coordinate and execute private events for members.



Dagar's Catering

• United States
• Hospitality
• 1 - 100 Employee

• Manager / Event Coordinator

  • Jun 1995 - Dec 1999

  Work directly with corporate and private clients to plan, coordinate, and execute events for 10-1000 people at various venues. Manage all aspects of event to ensure food quality standards and excellent guest service by all team members. Work closely with outside vendors to coordinate functions appropriately Work directly with corporate and private clients to plan, coordinate, and execute events for 10-1000 people at various venues. Manage all aspects of event to ensure food quality standards and excellent guest service by all team members. Work closely with outside vendors to coordinate functions appropriately