Roxy Andrade
Events Manager at Gourmet Caterers- Claim this Profile
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Bio
Experience
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Gourmet Caterers
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United States
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Food and Beverage Services
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1 - 100 Employee
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Events Manager
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Nov 2011 - Present
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Club House & Club House R&B
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Belgium
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Managing Partner
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Apr 2013 - Apr 2018
Adult mental health foster home & room and board. Adult mental health foster home & room and board.
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Catalyst Restau
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United States
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Restaurants
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1 - 100 Employee
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Restaurant Manager and Special Events
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2012 - 2013
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The Catered Affair
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United States
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Food & Beverages
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1 - 100 Employee
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BOH operations & Events Manager
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Apr 2005 - Sep 2011
Responsible for educating staff, employ and schedule the "Back of House" catering & setup staff.Other duties included managing and ensuring the successful process of catering functions as well asimplementing cost control techniques in food management.The catering manager is required to develop and maintain detailed marketing plans including acomprehensive event planning service to clients and assist the sales team on developing a good staffingprocess.Overseeing the management facilities such as allotment of required personnel, resources and checking theevent bookings. Acting as a direct contact for the facility regarding catering and vendors. Interviewedpotential employees and conducted OTJ training and developed training materials.Duty to maintain the health and safety regulations in preparation of food is required. Managed multipleprojects by using diverse resources.Was responsible for maintaining administrative and financial records, stock levels and payrolls of staffworking under his supervision.Assisted in negotiating with clients and third parties for efficient organization of the event or theme.Was responsible for the successful process of catering functions.Maintained an equipment inventory for catering and was responsible for appearance of the catering hallbefore and during the event. Show less
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Event/Service Manager
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Mar 2005 - Sep 2010
Responsible for educating staff, employ and schedule the “Back of House” catering & setup staff.Other duties included managing and ensuring the successful process of catering functions as well as implementing cost control techniques in food management.The catering manager is required to develop and maintain detailed marketing plans including a comprehensive event planning service to clients and assist the sales team on developing a good staffing process.Overseeing the management facilities such as allotment of required personnel, resources and checking the event bookings. Acting as a direct contact for the facility regarding catering and vendors. Interviewed potential employees and conducted OTJ training and developed training materials.Assisted in maintaining the health and safety regulations in food preparation. Managed multiple projects by using diverse resources. Was responsible for maintaining administrative and financial records, stock levels and payrolls of staff working under his supervision. Assisted in negotiating with clients and third parties for efficient organization of the event or theme. Responsible for the successful process of catering functions. Maintained an equipment inventory for catering and was responsible for appearance of the catering hall before and during the event. Show less
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US Airways
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United States
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Hospitality
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Customer Service & Fleet Service Shift Manager
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Mar 2007 - Jan 2009
Organize, direct, and coach Customer Service Representatives, while handling customerservice challenges. Develop and coach agents on proper customer service procedures. Implement andenforces policies that are consistent with US Airways. Maintains personnel files, status changes, terminations,and transfer paperwork. Assisted with budget and payroll issues. Communicates customer service issues toemployees and upper management.
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Customer Service Representative
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Jan 2007 - Mar 2007
Provided passenger assistance at the ticket counter and gate areas by issuing tickets, checkingbaggage and assigning seats. Assisted passengers with check-in procedures, including ticketing, baggage andissuing boarding passes. Sold tickets, processed ticket changes, created and booked reservations. Ensured FAA,Company, and airport regulations are followed.
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Navigator
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Jan 1992 - Jan 1996
Performed duties while serving on board numerous US Naval ships as the, "Ships navigator". Safely navigated the ship as the helmsman during special operations. Analyzed satellite imagery and performed daily upkeep of various naval records and literature. Reformed entire Pacific Fleet onboard; "Morale Welfare & Recreation Program", earning a "Naval achievement metal. Maintained strict US Naval guidelines and procedures while maintaining all onboard SECRET Manuals and ships charts. Show less
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Education
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Basic training
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New Bedford High School