Roximar Melendez
Portfolio Specialist at Nub7/8- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Italian Professional working proficiency
Topline Score
Bio
Credentials
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Be the Manager People Won't Leave
LinkedInOct, 2022- Nov, 2024 -
Become a Customer Service Manager
LinkedInOct, 2022- Nov, 2024 -
Creating a Culture of Service
LinkedInOct, 2022- Nov, 2024 -
Interpersonal Communication
LinkedInOct, 2022- Nov, 2024 -
Building Customer Loyalty
LinkedInSep, 2022- Nov, 2024 -
Creating a Positive Customer Experience
LinkedInSep, 2022- Nov, 2024 -
Customer Experience Leadership
LinkedInSep, 2022- Nov, 2024 -
Customer Service Leadership (2017)
LinkedInSep, 2022- Nov, 2024 -
Managing a Customer Contact Center
LinkedInSep, 2022- Nov, 2024 -
Managing a Customer Service Team
LinkedInSep, 2022- Nov, 2024 -
Nano Tips for Negotiating Your Salary with Sho Dewan
LinkedInSep, 2022- Nov, 2024
Experience
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Nub7/8
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Colombia
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Business Consulting and Services
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100 - 200 Employee
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Portfolio Specialist
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May 2022 - Present
The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding specialist who engages with customers to accelerate their consumption of their Cisco Enterprise Agreement, transforming their business and driving business outcomes. The Portfolio Activation Specialist (PAS) role is a highly critical, strategic advisor and Enterprise Agreement onboarding specialist who engages with customers to accelerate their consumption of their Cisco Enterprise Agreement, transforming their business and driving business outcomes.
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Service Representative
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Aug 2019 - Jan 2022
Provide customer service and problem resolution to Microsoft customers, provide them access to their portals, add and delete administrators, help them to generate/activate/download their licenses and make sure they receive the best customer experience so they see their time to value and renew their agreements. Provide customer service and problem resolution to Microsoft customers, provide them access to their portals, add and delete administrators, help them to generate/activate/download their licenses and make sure they receive the best customer experience so they see their time to value and renew their agreements.
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Education
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2016 - 2017
Universidad José Antonio Páez
Diploma of Education, Specialized Sales, Merchandising and Marketing Operations -
2012 - 2017
Universidad Arturo Michelena
Bachelor's degree, Foreign Languages and Literatures, General -
2017 -
Universidad José Antonio Páez
Diploma of Education, Business, Management, Marketing, and Related Support Services -
2016 -
Universidad José Antonio Páez
Diploma of Education, Business/Commerce, General
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