Roxian Baker

Customer Success Advocate at Community Loan Servicing, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Lancaster, US
Skills

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Bio

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Experience

  • Community Loan Servicing, LLC
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Customer Success Advocate
      • Aug 2017 - Present

      Bedford, Texas, United States

  • JPMorgan Chase & Co.
    • United States
    • Financial Services
    • 700 & Above Employee
    • Sr Escalation Research Manager
      • Jul 2012 - Sep 2016

      JP Morgan Chase Resolve escalated customer issues for all mortgage related products including SCRA and Bankruptcy compliance.

    • Sr Post Closer
      • Jul 2010 - Jul 2016

  • Saxon Mortgage
    • Financial Services
    • 200 - 300 Employee
    • Short Sale Negotiator
      • Dec 2007 - Jul 2010

  • Morgan Stanley Saxon
    • Mortgage Underwriter
      • Dec 2007 - Jul 2010

      Dallas/Fort Worth Area Performed critical risk analysis of loan packages, credit, income, financial statements, and appraisals, to deliver valid credit decisions. Ensure compliance with company and investor guidelines using knowledge of FNMA/ FHLMC/ HARP/ Conventional loan products.

  • NovaStar Financial
    • Financial Services
    • 1 - 100 Employee
    • Default Counselor
      • Jan 2007 - Dec 2007

Education

  • Pioneer Community College
    Business Administration and Management, General
    2002 - 2002
  • Central High
    diploma
    1974 - 1977

Community

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