Business Office Manager

• May 2022 - Present

Property Administrator/Office Coordinator

• May 2014 - May 2022

Property Management Assistant/Marketing Coordinator

• Sep 2004 - Aug 2013

Manager of Executive Suites-Soldier Field

• Jun 2003 - Jan 2004

Recruited to leverage United Center experience and lead executive suite operations for Delaware North's inaugural season at soldier field (following stadium renovation). Established and refined processes during season; managed a team of over 100 - suite attendants, food runners and supervisors. Handled recruitment, scheduling, payroll, and policy development.Motivated team to deliver a timely, world-class customer experience during games, events, and conferences. Propelled over $2M in revenue over an 8 game Chicago Bears football season.

Executive Suites Assistant Manager

• Aug 1998 - Jun 2003

Promoted to management position from hourly team member; directly supervised 200 team members and oversaw food and beverage service for 216 executive suites. Coordinated staffing and created schedules to optimize labor allocation. Collaborated with cross-functional groups - accounting, culinary, purchasing, retail, security and building operations.Generated annual revenue of over $9M; designed game day specials, menu packages and child-friendly items to lift game day food sales by 20% and dessert sales by 15%.Key contributor to overhaul of training manuals used company-wide.Induced incentive programs to motivate and elevate team performance.