Experience

Custom Care Nursing Ltd

• New Zealand
• Medical Practices
• 1 - 100 Employee

• Regional Service Coordinator

  • Mar 2021 - Present

  Responsible for coordinating client care for 84 clients, the allocation of 82 staff, and the delivery of exceptional service.• Building and maintaining strong working relationships with support workers, colleagues, and health professionals• Providing direct assistance to support workers, including being on call after hours• Ensuring staff are aware of rosters so that no client is left without care, and that rostered shifts are recorded in the database• Liaising closely with the client, their whanau, and the registered nurse on client service plans, support plans, and delivery schedules• Coordinating care services and assigning suitable support workers to clients, ensuring a good understanding of client expectations, and the consistently high-quality care for all clients• Maintaining accurate notes and records on all events for each client and staff on the day they happen, and ensuring that all client documentation is up to date and maintained• Managing and submitting reviews, assessments, and documentation within required deadlines• Closely monitoring and reporting on service quality• Reporting on client and staff issues, progress, incidents, complaints, and highlights• Resolving conflicts that may arise during service delivery• Assisting with the orientation and training of new support workers• Ensuring compliance to policies, procedures, and safe work systems • Maintaining open lines of communication with management and head office• Marketing and representing the business in a professional and positive manner within the region to attract new clients



Drake Medox - Australia

• Australia
• Human Resources Services
• 1 - 100 Employee

• Support Worker

  • Nov 2020 - Mar 2021

  As primary carer, I was responsible for providing daily support and care for a high-needs tetraplegic patient.• Assisted my client with skills for daily living and supported her by meeting her daily health, mental, and medical needs• Administered medication, provided personal care, managed her home, and helped with her shopping• Maintained a safe environment, and provided support at home and work, and in social activities• Assisted my client in making decisions related to her health and wellbeing• Assisted my client with her goals, her family relationships, and her lifestyle decisions• Assured my client when she was feeling nervous or uncertain



HealthcareNZ Limited

• New Zealand
• Hospitals and Health Care
• 300 - 400 Employee

• Community Support Worker

  • Oct 2018 - Nov 2020

  Responsible for providing daily support, care, and encouragement for patients with intellectual and/or physical disabilities.• Assisted my clients to gain independence by helping them learn skills for daily living and being part of their community• Supported clients by meeting their daily health, mental, and medical needs• Administered medication, provided personal care, and used hoists to assist clients• Encouraged clients to have cultural experiences and to actively participate in society• Maintained a safe environment for clients, and provided support at their home and work, and in social activities• Supported clients in making decisions related to their health, wellbeing, and daily lives• Assisted clients to plan and achieve their goals, have fulfilling family relationships, and make positive lifestyle decisions• Explained my actions to clients, and assured them if they were feeling nervous or uncertain• Collaborated with a second carer



Life Rosepark Hospital

• Registered Nurse

  • Nov 2016 - Feb 2018

  After working as a student nurse, I qualified and was appointed as a Registered Nurse in the Oncology ward.• Participated in the development and implementation of individual treatment plans for patients covering a broad range of illnesses• Ensured that doctors’ orders were effectively followed and that urgent orders were prioritised• Performed testing, medical procedures, and consultations• Ordered medication, and ensured adequate stock was held• Ensured patients received their medication on time• Ensured effective costing of all products used for patients using an e-billing program



Life Rosepark Hospital

• Student Nurse | Clinical Rotations

  • 2014 - 2016

  As a student nurse, I worked under the supervision of a Registered Nurse for the 3-year period. I treated an average of 10 patients per day, gaining experience across all fields of nursing.• Provided bedside care, treatment, and clinical documentation for patients on the cardiac, oncology, and medical-surgical floors• Provided quality nursing care which included medication administration, dressing changes, and IVs• Facilitated admissions, discharges, and transfers• Prepared chart notes and other documentation• Participated on an interdisciplinary team