Experience

Heritage Health (Dirne Health Centers, Inc)

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Quality Coordinator

  • Feb 2021 - Present

  Coeur d'Alene, Idaho, United States Complete reporting for all regulatory and value based care programs including UDS, ACO, HEDIS Health Plan, PCMH and HRSA. Assist with the quality improvement strategic planning process, development of data driven program objectives, and the implementation and evaluation of strategies through PDSA cycles. Monitor performance and coordinate data for 21 value based care contracts. Prepare monthly, quarterly and annual reports tracking the progress of quality programs and internal clinical… Show more Complete reporting for all regulatory and value based care programs including UDS, ACO, HEDIS Health Plan, PCMH and HRSA. Assist with the quality improvement strategic planning process, development of data driven program objectives, and the implementation and evaluation of strategies through PDSA cycles. Monitor performance and coordinate data for 21 value based care contracts. Prepare monthly, quarterly and annual reports tracking the progress of quality programs and internal clinical performance. Meet with payers regarding health plan quality and risk performance. Scrub data to ensure QI metrics are being met. Conduct regular chart audits to ensure best practices are being followed and preventive and chronic care tasks have been completed on time. Partner with providers and their care teams to address chronic disease control, risk adjustment, gaps in care, and evidence based interventions for specific patient populations. Provide care teams with pre-visit planning data to address care gaps and risk adjustment/HCC coding. Assist with the training and education of staff around population health and quality programs. Show less



Selkirk Steel

• United States
• Fabricated Metal Products

• Co-Owner

  • Sep 2018 - Present

  Hayden, Idaho, United States



Panhandle Health District

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Acting COVID-19 Data & Contact Tracing Supervisor

  • Jun 2020 - Jan 2021

  Hayden, Idaho, United States Direct supervision, coaching and evaluation of Technical Records Specialists, Customer Service Representatives and Administrative Assistants on the COVID-19 Response Team. Developed COVID-19 project goals, work plans, timelines and implementation strategies. Established and maintained data and contact tracing policies and procedures. Executed quality controls to ensure validity of data.

• Health Education Specialist - Pediatric Medical Home Coordinator

  • Jul 2019 - Jun 2020

  Hayden, Idaho, United States Coordinated, implemented and budgeted the Pediatric Medical Home subgrant. Provided care coordination for Children and Youth with Special Healthcare Needs and their families. Developed and maintained registries for Children and Youth with Special Healthcare Needs. Assisted clinics with establishing and executing quality improvement projects. Served as a subject matter expert for NCQA's Patient Centered Medical Home certification and best practices.

• Administrative Assistant - Health Promotion

  • Jul 2017 - Jul 2019

  Hayden, Idaho, United States Coordinated, implemented and budgeted the Seatbelt Survey, CaRe (Cancer Prevention) & Helping Hands subgrants. Supported over 30 Health Promotion, Immunization and Epidemiology subgrants. Completed quarterly and annual reporting for Health Promotion subgrants. Determined eligibility and completed enrollment into voucher prevention programs and the Women's Health Check subgrant. Managed Public Health Services residents, interns and volunteers. Maintained, ordered and transferred… Show more Coordinated, implemented and budgeted the Seatbelt Survey, CaRe (Cancer Prevention) & Helping Hands subgrants. Supported over 30 Health Promotion, Immunization and Epidemiology subgrants. Completed quarterly and annual reporting for Health Promotion subgrants. Determined eligibility and completed enrollment into voucher prevention programs and the Women's Health Check subgrant. Managed Public Health Services residents, interns and volunteers. Maintained, ordered and transferred vaccine inventory. Completed invoicing and billing for clinical lab services. Completed invoicing and billing for Senior Companions Program.



Idaho Department of Health and Welfare

• United States
• Government Administration
• 700 & Above Employee

• Self Reliance Specialist - Child Support Services

  • Nov 2010 - Jul 2017

  Coeur d'Alene, Idaho, United States Completed referrals to attorneys to establish paternity & child support orders. Served as a trusted advisor and liaison between clients, attorneys and various State agencies. Coached and mentored new and existing staff.



Washington County

• United States
• Government Administration
• 700 & Above Employee

• Probation Officer & Community Service Coordinator

  • 2004 - 2010

  Hillsboro, Oregon, United States Supervised a caseload of 2,500 adult community service probation clients. Developed and instructed community service orientation classes three times per week. Informed clients of general and special conditions of their probation. Connected clients with services and resources that met their individual needs. Tracked and entered hours worked by community service clients into a MS/Access database. Prepared and submitted violation reports and notices of completion to the… Show more Supervised a caseload of 2,500 adult community service probation clients. Developed and instructed community service orientation classes three times per week. Informed clients of general and special conditions of their probation. Connected clients with services and resources that met their individual needs. Tracked and entered hours worked by community service clients into a MS/Access database. Prepared and submitted violation reports and notices of completion to the courts. Coordinated community service opportunities with over 500 non-profit agencies. Acted as a committee member for the Northwest Association of Community Service. Show less



TUALITY AT HILLSBORO URGENT CARE

• United States
• Medical Practices

• Medical Receptionist

  • 2003 - 2010

  Hillsboro, Oregon, United States



maurices

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • 2001 - 2003



Regal Aviation Insurance

• United States
• Insurance
• 1 - 100 Employee

• CSR Assistant

  • 2000 - 2003