Website Coordinator

• Jan 2017 - Present

Systems Analyst

• Apr 2006 - Jan 2017

Duties include working with management and end users, identifying areas of opportunity to improve processes, analyzing business rules, researching solutions, resolving problems, and then implementing solutions, deploying to end users, training end users, setting up security protocol, maintaining, and upgrading software solutions for all City departments. Provide lead support for the City’s Enterprise Resource Planning (ERP) software solution.Assist in the implementation, support, and maintenance of City’s public safety software solution. Lead and assist in the implementation of new software and software updates.Develop and provide training for users on new and existing software/hardware.Develop and maintain documentation for applications, processes, and software/hardware resources.Develop and provide training for users on new and existing software/hardware.Managing projects assigned by the ITS Director. Web Content Manager and liaison with the software vendor. Create, test, and implement Crystal Reports.Develop all supporting documentation for projects, implementations, trainings, and reports.

Computer Information Technologist I

• Mar 2004 - Apr 2006

Successfully developed web applications using the system development life cycle. Worked independently as well as in a team to plan, create, test, and deploy web applications.Programmed using HTML and Visual Basic .NET.Developed and maintained website GUIs.Created relational databases and maintained the data within them.Created, tested, and implemented Crystal Reports.Developed all supporting documentation for all web applications and reports.Adhered to project management best practices and standards as implemented within the agency; defined application requirements; adhered to, created, and maintained application and design standards.

Helpdesk Support/Insurance Processor/Administrative Assistant

• Aug 1999 - Aug 2003

Assisted Information Systems Manager with solving hardware issues.Assisted Business Office Manager with research and confidential reports.Successfully improved, consolidated, and organized the secondary insurance processingSupervised Workman’s Compensation, including computer entry, prepping patients, receiving authorization from employers to treat patients, and managing documentation. Assisted Information Systems Manager with solving hardware issues.Assisted Business Office Manager with research and confidential reports.Successfully improved, consolidated, and organized the secondary insurance processingSupervised Workman’s Compensation, including computer entry, prepping patients, receiving authorization from employers to treat patients, and managing documentation.