Experience

Community Care College

• United States
• Higher Education
• 100 - 200 Employee

• Admissions

  • Jun 2016 - Present



d-Tec Direct, LLC

• Tulsa, Oklahoma Area

• Self Employed

  • 2001 - Present

  International trade business providing medical supplies directly to hospitals and medical providers. Negotiated and managed suppliers and vendor relationships to optimize win-win business partnerships. Managed all business operations including bookkeeping functions, A/P & A/R procedures, G/L, P&L and audit controls. International trade business providing medical supplies directly to hospitals and medical providers. Negotiated and managed suppliers and vendor relationships to optimize win-win business partnerships. Managed all business operations including bookkeeping functions, A/P & A/R procedures, G/L, P&L and audit controls.



Community Care College, Clary Sage College, Oklahoma Technical College

• Tulsa, Oklahoma Area

• CRM Director

  • 2011 - 2012

  Responsible for setting up Call Center Operations including equipment, policies, procedures, systems and training manuals. Managed and trained a team of 12 customer relations specialists. Also utilized strong public speaking and presentation skills for college graduations, orientations and management and sales team training. Responsible for setting up Call Center Operations including equipment, policies, procedures, systems and training manuals. Managed and trained a team of 12 customer relations specialists. Also utilized strong public speaking and presentation skills for college graduations, orientations and management and sales team training.



Dollar-Thrifty Automotive Group

• Tulsa, Oklahoma Area

• Director, Quality Improvement

  • 1985 - 2001

  Director, Quality Improvement * Developed and trained operations for customer service, management development, and quality initiatives. * Demonstrated ability in providing standard training and managing six regional training managers, as well as an administrative assistant. * Designed and implemented the Customer-First Training program, which included the fields of customer service, quality assurance, and management development. Every level of the company was required to participate. * Achieved American Council on Education approval for college credit for any employee completing the program. * Responsibilities included marketing and promoting Customer-First to all franchise and corporate operations. * When Chrysler Corporation merged with Dollar Rent-A-Car Systems, Thrifty and Snappy in 1994; identified as one of 20 executives who was asked to move to Tulsa to participate and lead the rebuilding of the company which became Dollar-Thrifty Automotive Group. Training Director in 1993 * Relocated by Dollar Rent-A-Car Systems to the world headquarters in Los Angeles, California to design and implement new operations and customer service training programs for all corporate and franchise locations. * Responsible for six sales training managers with the goal of increasing revenue. * Directed the process of development and implementation of a new image for the company. Redesigned and marketed a new image for Dollar Rent-A-Car in the U.S. Operations Manager in 1989 * Managed overall activities in the Dollar Rent-A-Car Florida operations, which had operations throughout the state. * Hired location managers and ran the operation until the new management was able to resume responsibilities. Sales Manager in 1985 * Hired in 1985, to develop and increase new sales and marketing program for Dollar Rent-A-Car in Florida. Created the Convention Success Division that prompted other car rental companies to compete with similar marketing strategies.