Experience

Cecil Nurse

• South Africa
• Furniture
• 1 - 100 Employee

• Consultant

  • Sep 2008 - Present

• Administrative Manager

  • Oct 2012 - Apr 2014

  To ensure the smooth operations of all admin functions, and to support the Johannesburg sales department by managing the team of Sales Support ConsultantsJOB ATTRIBUTES• Excellent leadership abilities and assertive personality• Ability to liase with all departments within company• Ability to prioritise• Responsiveness to queries• Flexibility• Able to work under pressure• Attention to detail• Multi-tasking• Work extra hours when and as necessaryJOB SUMMARY• Control of orders in and out of the system• Ensuring that SSA’s follow up on orders• Ensuring that bay calls are done daily• Responsible for achieving invoice targets• Checking orders for correctness• Load supplier orders on the system• Sets targets for invoicing• Maximise truck loads• Set staff performance objectives and manage performance thereof.• Source and provide appropriate training for staff to ensure they are adequately developed toachieve objectives.• Recruitment of staff for the department• Dealing with customer queries and/or complaints.• Ensure proper communication to ensure customer satisfaction of 90% monthly• Assist with JDE queries and issues.• Training of some employees on JDE functions Show less

• SALES SUPPORT CONSULTANT

  • Jul 2011 - Sep 2012

  Duties: • Achieve where Possible Invoicing targets • Maximize truck loads• Converting Orders • Once orders is Converted reserve stock or source unavailable stock when possible,• Follow up with buying department as to when standard stock items are expected to arrive• Plan delivery ASAP when delivery terms are met• Complete planning document in full, and send to distribution department• Follow up delivery and planning with distribution department and / or Service where necessary• For MTO’s follow up that the supplier has received purchase order and obtain Estimated delivery date • Ensure Fabric is received in and sent to relevant supplier• Schedule service cases with service Department to assemble timeously, in Order for repairs and assembly to be done on time• Check service report Feedback for any further follow up required• Schedule Back order meeting with all allocated Sales consultants at least once a week,• Print and complete back order reports and hand in weekly to admin manager allocated Day.• Inform Sales consultant and sales manager of any potential late deliveries by suppliers• Liaise with Receiving Department:-• Provide Information to stock capturing clerk of items to be booked in urgently• Perform Switchboard duty where Necessary• Ensuring Collection notes are completed correct and sent to distribution• Client files to be filed in designated communal filing space• Clarifying payment terms with clients when doing bay calls, and ensuring terms are understood and met• Calling all clients the day before delivery and explaining what we are delivering – including items and Quantity• Confirming clients details, when doing bay calls, as well as any special instructions to be noted• Deal with Customer queries and complaints and handle and respond to queries effectively and promptly• After delivery call Show less

• Internal Sales Consultant - Office furniture

  • Apr 2009 - Jun 2011

  • Showroom Sales• Telesales• Quoting via email / telephonically and personally• Follow up of quote queries• Data capturing• Liaison of clients telephonically and personally• Customer care• Handling of cash payments by Clients• Processing of orders• Showroom duties and Re arranging of Showroom occasionally• Updating of Sales items and Prices• Sales presentations• Set Monthly Target objective• In depth knowledge of products

• CN Cafe Internal Sales Consultant / Sales support

  • Sep 2008 - Apr 2009

  Duties: • Showroom Sales• Telesales• Quoting via email / telephonically and personally• Follow up of quote queries• Data capturing• Liaison of clients telephonically and personally• Customer care• Minutes of Meetings• Handling of cash payments by Clients• Responsibility of meeting with set deadlines of Deliveries for clients• Processing of orders• Showroom duties and Re arranging of Showroom occasionally• Daily update to showroom with regards to new stock coming in• Updating of Sales items and Prices• Sales presentations• Reach Set Monthly Targets• In depth knowledge of products Show less