Experience

OptGroup srl

• Romania
• Construction
• 1 - 100 Employee

• PRODUCT MANAGER

  • May 2021 - Present

  Created and managed offers for institutions and private companies both from Romania and other countries . Aligned and executed product vision in close collaboration with executives and tehnical leads Clearly communicated goals,desired experiences ,and project requirements through detailed product blueprints. Created and managed offers for institutions and private companies both from Romania and other countries . Aligned and executed product vision in close collaboration with executives and tehnical leads Clearly communicated goals,desired experiences ,and project requirements through detailed product blueprints.



Banca Transilvania

• Romania
• Banking
• 700 & Above Employee

• Sales Agent

  • Apr 2020 - Nov 2020

  Resolved costumer concers using strong communication and conflict management skills. Explained promotions and special offers to costumers. Helped costumers navigate store,complete sales and process returns. Adapted to changing priorities and unexpected situations Developed costumer base by delivering consistend costumer service Maintained a calm demeanor and managed issues profesionally . Resolved costumer concers using strong communication and conflict management skills. Explained promotions and special offers to costumers. Helped costumers navigate store,complete sales and process returns. Adapted to changing priorities and unexpected situations Developed costumer base by delivering consistend costumer service Maintained a calm demeanor and managed issues profesionally .



Randstad

• Netherlands
• Human Resources Services
• 700 & Above Employee

• Customer Service Specialist

  • Feb 2019 - Jul 2019

  Receiving and placing customer service telephone calls Maintaining solid customer relationships by handling questions and concerns with speed and professionalism Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems Receiving and placing customer service telephone calls Maintaining solid customer relationships by handling questions and concerns with speed and professionalism Resolving customer complaints, managing database records, drafting status reports on customer service issues Data entry and research as required to troubleshoot customer problems



BCR

• Romania
• Banking
• 700 & Above Employee

• Credit Coordinator

  • Mar 2016 - Nov 2018

  Controlled risk with effective approval and rejection processes. Presenting offers to costumers ,adapting them for their needs and persuiting them to accept one . Controlled risk with effective approval and rejection processes. Presenting offers to costumers ,adapting them for their needs and persuiting them to accept one .