Accountant

• Mar 2018 - Present

Travel Consultant

• Jul 2013 - Present

Principalele atributii, sarcini si responsabilitati: * preluarea apelurilor telefonice * identific si clarific nevoile/dorintele clientului, oferindu-i acestuia cea mai buna alternativa * raspund solicitarilor si clarific informatiile dorite din partea clientilor * vanzarea si emiterea biletelor de avion; raspund la intrebarile legate de itinerariul de zbor * vanzarea serviciilor aditionale pentru cresterea volumului de vanzari, asigurare de calatorie si rezervari hoteliere * confirmarea si modificarea rezervarilor de zbor * pregatirea si emiterea facturilor proforme pentru plata serviciilor Show less

Customer Service Coordinator

• Jun 2009 - Jul 2013

Main tasks and responsibilities:• Sales and services: responsible for the entire customer service personnel • Measuring the quality of services provided towards customers, evaluating the team members, the attitude towards the customers, management support unit in meeting business budgets • Retail sales of products, especially for deposits and consumer loans, help attract new customers and keep existing ones loyal;• Consumer Credit Activity: responsibility for organizing costumer service area in the unit for the development of consumer credit and deposits;• Accounting and payment operations: for keeping documents secure transactions, in accordance with legal requirements and within time;• Exercise control to prevent the fraud and inconsistencies related to cash and stock in the unit.• Develop a professional attitude and action that every interaction with costumers are the best possible experience for them.• When ATM is not functional I am doing the troubleshooting until the specialist people come and fix the ATM without having any complaints.• On the regular situations I give guidance to all my colleagues regarding regulation inside the company. • If a transaction or a process does not have success and the client becomes impatient, I am in direct contact with the department/services for a faster resolution and in order to avoid complaints or negative reports. Company, Location Bancpost Branch, Bucharest Date Show less

Customer Service Officer

• Jan 2009 - Jun 2009

Main tasks and responsibilities:• Sales and services: knowledge of bank products and services and achieving the standard cross-selling;• Opening, closing and managing all types of accounts;• Checking account opening documentation efferent received form customers and small business clients freelancers;• The sale and purchase of non-cash foreign currency;• Making RON and foreign currency transfers without cash;• Promote and processing applications for credit cards.• Promotion and processing services, Western Union; Company, Location Bancpost –Urziceni Branch, Urziceni Date Show less

Front Desk Officer

• Mar 2008 - Jan 2009

Main tasks and responsibilities:• Bank operations for deposit of cash in accounts (monthly fees)• Bank operations for deposit of cash in current account and cash feed in to credit card• Redraw of cash form current account (savings or accumulation) and from credit card thru POS• Redraw(final) of cash from current account• Currency exchange• Making tickets for payments• Delivering of count extras Company, Location Bancpost –Urziceni Branch, Urziceni Date Show less

economist

• Feb 2008 - Jul 2013

Principalele atributii, sarcini si responsabilitati: • Vanzari si servicii: responsabilitate pe intreg personalul ce asigura servicii pentru clienti (casieri, ofiteri servicii clienti) – calitatea serviciilor oferite, competenta angajatilor, atitudinea fata de clienti; ofer suport conducerii unitatii in indeplinirea bugetelor de vanzari privind produsele de Retail, in special pentru depozite si credite de consum; contribui la atragerea noilor clienti si la mentinerea celor existenti; • Operatiuni cu numerar: verificarea ATM-ului si POS-ului si casieriile operative; verificarea documentelor casierului tezaur; efectuarea altor functii ce tin de operatiunile cu numerar, precum si activitatea casierului tezaur; • Activitatea de Credite de Consum (credite consum, carduri de credit, overdraft-uri): responsabilitate privind organizarea ariei de servire a clientilor in cadrul unitatii pentru dezvoltarea creditelor de consum si depozitelor; efectuarea simularilor pentru creditare persoane fizice, intocmirea dosarului de creditare, sustinerea dosarelor pentru acorsarea acestora si disbursarea creditelor/ carduri de credit/ overdraft-uri. • Operatiuni contabile si plati: Organizez pastrarea in siguranta a documentelor tranzactiilor, in conformitate cu cerintele legale si in limita termenelor stabilite; • Exercitarea controlului asupra prevenirii producerii fraudelor si a inadvertentelor legate de numerar si inventar in cadrul unitatii. Show less

Price Analyst – Assistant Costing

• Feb 2006 - Nov 2007

Main tasks and responsibilities: Implementation specific documentation for Alison Hayes London headquarters, the transfer of files between offices (the CAD system using ASSYST, Microsoft Outlook, Microsoft Excel, Microsoft Word), database administration file formats, writing specific documentation. Company, Location Alison Hayes Moda, Urziceni Main tasks and responsibilities: Implementation specific documentation for Alison Hayes London headquarters, the transfer of files between offices (the CAD system using ASSYST, Microsoft Outlook, Microsoft Excel, Microsoft Word), database administration file formats, writing specific documentation. Company, Location Alison Hayes Moda, Urziceni