Roxana Scorojitu

Operations Team Lead at REMOBIS REFUND SERVICE C.V.
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Contact Information
us****@****om
(386) 825-5501
Location
NL
Languages
  • Romanian Native or bilingual proficiency
  • English Full professional proficiency
  • Dutch Limited working proficiency
Skills

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5.0

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Pieter van Wel

"Delivers, always, anytime." To leave it with that would do Roxana short. Roxana takes full responsibility and ownership for what she has in her bucket, also for what should not be in her bucket. Roxana shows a very balanced stakeholder approach and has the sharpness and ability to look always from different angles. Does not come with problems, but brings solutions. More over a great personality to work with.

Felix Mausberg

I work with Roxana in various projects and initiatives at REMOBIS/DKV where she keeps an amazing overview over the on going topics. Prioritizing and pushing the important tasks she brings the structure in our teams which enables us to reach our goals effectivly and efficiently.

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Credentials

  • Lean Six Sigma Green Belt Certification
    Lean Six Sigma Groep
    Feb, 2017
    - Nov, 2024

Experience

  • REMOBIS REFUND SERVICE C.V.
    • Netherlands
    • Financial Services
    • 1 - 100 Employee
    • Operations Team Lead
      • Oct 2015 - Present

      Deliver operational excellence through outstanding team leadership, staff development and targeted process improvements.Communicate progress updates to clients, keeping operations on track to meet cost and timeframe KPIs.Identify root cause issues to enable optimal solutions, reducing future problems and delays.Boost operational efficiencies through forecasting and budget management.

    • Project Leader Belgium Toll Registration
      • Oct 2015 - Apr 2016

      Developed process flow and ensured its deployment for around 80 FTE. Monitored the progress and applied control tools to get it back on track.

    • VAT refund service specialist
      • Jan 2014 - Oct 2015

      Carry out all core refund-related processes within the team (verification, claiming, appeal handling for both VAT Refund and Excise Duty, customer service and account management) to agreed standards.Keep an eye out for ways to maximize customer relations and continuously look for ways to educate the customer whilst maintaining their business, and propose to Team Leader where relevant.Maintain ways to minimize refund-turnaround times to reduce pre-financing costs.Build up and maintain good working relationships with relevant authorities, agents,managers, internal and external parties.

  • Freelancer
    • Culemborg
    • Buyer/Seller
      • 2011 - 2014

      Buying and reselling items within The Netherlands territory. Buying and reselling items within The Netherlands territory.

  • Chance Media
    • Prahova County, Romania
    • Buyer/Seller B2B
      • 2008 - 2010

      Determined the acceptability of quotations received based on price, delivery terms and compliance with the company's specifications, provisions and conditions. Dealt with any others issues concerning the vendors. Directly responsible in purchasing products. Identify new business opportunities-whether that means new market. Building and increasing network distribution B2B. Determined the acceptability of quotations received based on price, delivery terms and compliance with the company's specifications, provisions and conditions. Dealt with any others issues concerning the vendors. Directly responsible in purchasing products. Identify new business opportunities-whether that means new market. Building and increasing network distribution B2B.

  • Eurial Invest- PEUGEOT dealer
    • Prahova County, Romania
    • Key Account Executive
      • 2007 - 2008

      Tracked and analyzed key account trends, identifying opportunities for growth and eliminating potential threats. Hit sales targets by seeking opportunities for operational expansion and new customer acquisition. Conducting trade negotiations of cars float, concluding contracts based on Company's policy and procedures. Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications. Tracked and analyzed key account trends, identifying opportunities for growth and eliminating potential threats. Hit sales targets by seeking opportunities for operational expansion and new customer acquisition. Conducting trade negotiations of cars float, concluding contracts based on Company's policy and procedures. Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.

  • Interio Design
    • Prahova County, Romania
    • Sales Manager/Shop manager
      • 2006 - 2007

      Coordinated company re-branding process. Recruited, interviewed and hired people adding value, skills and experience to sales team. Liaised with customers to determine needs and provide recommendations. Monitored sales team performance and provided effective training to help reach targets. Coordinated company re-branding process. Recruited, interviewed and hired people adding value, skills and experience to sales team. Liaised with customers to determine needs and provide recommendations. Monitored sales team performance and provided effective training to help reach targets.

  • Zuidam
    • Rm Vilcea, Romania
    • Sales Manager
      • 2003 - 2005

      Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements. Retained existing customers and substantially grew customer base, product line and sales volume. Increased profitability by developing pipelines utilizing multiple marketing channels and sales strategies. Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements. Retained existing customers and substantially grew customer base, product line and sales volume. Increased profitability by developing pipelines utilizing multiple marketing channels and sales strategies.

  • Mercury SRL and Group 7
    • Prahova County, Romania
    • Seasonal marketing campaign
      • Jan 2000 - Mar 2002

      Market research, advertising, selling, sampling, door-to-door for several clients as: ORKLA FOODS ROMANIA, PROCTER&GAMBLE, HENKEL, PHILIP MORRIS, COCA COLA, KRAFT JACOBS SUCHARD, UNILEVER, GILLETTE Market research, advertising, selling, sampling, door-to-door for several clients as: ORKLA FOODS ROMANIA, PROCTER&GAMBLE, HENKEL, PHILIP MORRIS, COCA COLA, KRAFT JACOBS SUCHARD, UNILEVER, GILLETTE

Education

  • University UPG, Romania
    Accounting and Management Information Systems
    2000 - 2004
  • National College "Mihai Viteazul" Romania
    Chemistry and biology
    1993 - 1997

Community

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