Technical Support Engineer

• Jan 2021 - Present

Reporting Specialist

• Jul 2020 - Jan 2021

Senior Services Manager

• Dec 2017 - Feb 2019

Customer Service Team Lead

• Oct 2015 - Mar 2017

• Providing information and reports regarding the program development and KPI’s;• Periodical reporting and at request to the management line;• Program and relating activities evaluation as well as providing ideas for further performance improvement;• Analyzing the reports and KPI’s in order to effect the planning; • Assuring meeting the deadlines and the quality of the activities included in the program;• Responsible with the documentation for quality management and permanent supervising: procedures, internal guides, manuals;• Supervising the dedicated team and tacking over the difficult customers or cases;

Senior Customer Service Agent

• Mar 2015 - Oct 2015

• Periodical reporting at request to the supervisor in charge;• Supervising the dedicated team and tacking over the difficult customers or cases;• Develop other reports or tasks asked by the Team Leader in charge;• Taking over the Team Leader responsibilities when not present;

Area Manager

• Mar 2014 - Mar 2015

• Supervising over 90 agencies in Italy with their commercial activity;• Responsible with their winnings, incentives and accurate activity;• Assuring they respect all the internal rules and the Italian legislation;• Assuring they are promoting and selling all the products that Stanleybet offers;• Searching and proposing ways to promote our products;• Confer with customers by telephone or to determine reasons for overdue payments and to review the terms of their payments and operability;• Strong collaboration with the legal department and the accountancy department in order to assist the agencies with their activity and possible issues;• On call from 9:00 to 23:00 7 days a week in order to assist the agencies in any other issue they encounter;

Junior Team Leader

• Nov 2013 - Mar 2014

• Providing information and reports regarding the program development;• Periodical reporting at request to the supervisor in charge;• Supervising the dedicated team and tacking over the difficult customers or cases;• Develop other reports or tasks asked by the Team Leader in charge;• Taking over the Team Leader responsibilities when not present;

Overseas Administration Support

• Jul 2013 - Nov 2013

• Offer technical support for Stanleybet agencies from Italy;• Assist customers by diagnosing problems and providing resolutions for technical and service issues;• Assist customers with information’s about internal and external rules and also providing know how about how to place specific bets;• Proficiency using Microsoft operating system and other related products;

IT Consultant

• Jan 2012 - Jun 2013

• Offer technical support for Dell Italy customers;• Assist customers by diagnosing problems and providing resolutions for technical and service issues;• Detect hardware issues, create customer tickets and manage problems until closure;• Identifying and integrating product/solution sale opportunity in order to achieve sales targets.• Troubleshoot software/hardware conflicts/issues and propose resolutions and technical improvements;• Proficiency using Microsoft operating system and other related products;

Assistant annalyst (projects based)

• Apr 2012 - Dec 2012

• Prepare the DAD (Demolition, Abandon & Decontamination) files for the abandoned probes.• Gathering documents needed for ministry.• Preliminary Financial check for both surface and subsurface budget;• Prepare expense reports;• Monitor progress to deadlines and update managers and database;• Participate to meetings in order to create stenography’s;• Drafting notices for the Claims department;• Verifying financial documents; • Coaching the new members of the team. • Prepare the DAD (Demolition, Abandon & Decontamination) files for the abandoned probes.• Gathering documents needed for ministry.• Preliminary Financial check for both surface and subsurface budget;• Prepare expense reports;• Monitor progress to deadlines and update managers and database;• Participate to meetings in order to create stenography’s;• Drafting notices for the Claims department;• Verifying financial documents; • Coaching the new members of the team.

IT Consultant

• Feb 2011 - Dec 2011

• Offer technical support for a world-wide customer base;• Assist customers by diagnosing problems and providing resolutions for technical and service issues;• Detect security issues, create customer tickets and manage problems until closure;• Troubleshoot software conflicts/issues and propose resolutions and technical improvements;• Malware and root kit infection based removal expertise; • Proficiency using Microsoft operating system and other related products; • Offer technical support for a world-wide customer base;• Assist customers by diagnosing problems and providing resolutions for technical and service issues;• Detect security issues, create customer tickets and manage problems until closure;• Troubleshoot software conflicts/issues and propose resolutions and technical improvements;• Malware and root kit infection based removal expertise; • Proficiency using Microsoft operating system and other related products;

Logistics manager

• Jul 2008 - Jan 2011

• Carry out quotation analysis;• Evaluation and selection of haulage contractors;• Manage supplier relationships with external 3rd party logistics providers;• Communicate with assembly plants and external suppliers to ensure all needs are met and expectations exceeded;• Negotiate with supplier’s global agreements for different logistics solutions;• Oversee the storage and movement of goods and supplies; • Carry out quotation analysis;• Evaluation and selection of haulage contractors;• Manage supplier relationships with external 3rd party logistics providers;• Communicate with assembly plants and external suppliers to ensure all needs are met and expectations exceeded;• Negotiate with supplier’s global agreements for different logistics solutions;• Oversee the storage and movement of goods and supplies;

Team Lead

• Feb 2004 - Jul 2008

• Providing information and reports regarding the program development;• Periodical reporting and at request to the supervisor in charge;• Program and relating activities evaluation as well as providing ideas for further performance improvement;• Assuring meeting the deadlines and the quality of the activities included in the program;• Responsible with the documentation for quality management and permanent supervising: procedures, internal guides, manuals;• Analyzing the reports and KPI’s in order to effect the planning thus to ensure the best productivity.