Experience

Quant Rabbit SRL

• Romania
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service Agent

  • Sep 2020 - Present

  Handle complaint and escalations. Complete KYC procedures on the Company’s clients’ customers. Process deposits and withdraws in and from customer accounts. Troubleshoot problems with deposits and withdrawals. Handle responses to marketing campaigns and crediting bonuses to customer accounts. Compile daily and weekly figures for supervisors, managers and senior management. Liaise with Clients’ agents and distribution partners. Liaise with Clients’ suppliers and platform owners. Handle complaint and escalations. Complete KYC procedures on the Company’s clients’ customers. Process deposits and withdraws in and from customer accounts. Troubleshoot problems with deposits and withdrawals. Handle responses to marketing campaigns and crediting bonuses to customer accounts. Compile daily and weekly figures for supervisors, managers and senior management. Liaise with Clients’ agents and distribution partners. Liaise with Clients’ suppliers and platform owners.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Specialist

  • Jul 2020 - Sep 2020

  As a customer service specialists - Customer Support for PlayStation - I was processing complaints and issues related to products or services. I helped customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well. As a customer service specialists - Customer Support for PlayStation - I was processing complaints and issues related to products or services. I helped customers complete purchases, upgrades, and returns, and frequently provide advice and technical assistance as well.



Global Casino Operation, Carnival Corporation

• Casino Assistant Manager

  • Jul 2007 - May 2020

  Responsible for the proper development, understanding and operation of the entire location, controlling and supervising the entire staff of the casino, delegating to each employee the tasks resulting from the job description and the specific requirements for proper operation. Prompt resolution of complaints from customers, always aiming to optimize the company-customer relationship. Organizing and supervising the game room to the highest standards of efficiency, security and player satisfaction in accordance with the company's procedures. Coordination and implementation of promotional activities. Verification of recordings made by the video surveillance system. Checking and correcting the transactions made in the cashier's office at the end of the day. Completing and transmitting reports daily, weekly and monthly in a timely fashion way. Achieving quality and timely standards of the objectives set monthly at the company level. Show less