Experience

Alta Bates Medical Group

• Hospitals and Health Care
• 1 - 100 Employee

• Sterile Processing Technician/Surgical Maintenance Technician

  • Jun 2018 - Present

  • Clean, decontaminate, assemble, and sterilize all reusable patient care equipment, in accordance with departmental policy and procedure, Infection Control standards and regulations. • Operate all sterilization and decontamination equipment, in accordance with departmental policies and procedures safely and efficiently asking for resources as needed. • Inspect, assemble, and sterilize all surgical and house instrumentation in accordance with departmental policies and procedures. • Restock accurately case carts with supplies, instrumentation, and equipment as indicated by pick list generated from daily surgical schedule. • Restock accurately with unexpired products for Surgical Services. • Stage and deliver case carts, stocking carts, and equipment via clean cart lift. • Report and record missing and/or damaged instruments/equipment, in accordance with set policy and procedure. • Maintain works areas in a clean, neat, and orderly fashion on a daily basis. • Operates Autoclave Steam Machine, Washer Decontaminator, and Sterrad NX • Transfer patients safely to Recovery Room. • Responsible for sanitizing room and preparing room for the next patient. • Ensuring proper equipment/machines are placed in proper room. • Resupplying medical equipment to the Patient rooms. Show less



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Intern

  • Apr 2018 - Jun 2018

  Position: Sterile Processing Technician • Clean, disinfect, assemble and sterilize surgical and medical instruments such as scopes, probes, urology and clinical instruments • Prepare and pack instruments • Operates autoclave steam machine, medivator, washer decontaminator, sonic and sterrad nx • Organized the department and maintain the safety and cleanliness • Pick-up and distribute instruments to medical departments Position: Sterile Processing Technician • Clean, disinfect, assemble and sterilize surgical and medical instruments such as scopes, probes, urology and clinical instruments • Prepare and pack instruments • Operates autoclave steam machine, medivator, washer decontaminator, sonic and sterrad nx • Organized the department and maintain the safety and cleanliness • Pick-up and distribute instruments to medical departments



Kaiser Permanente

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer

  • Oct 2017 - Dec 2017

  • Update Kaiser members’ account activity • Assisted members with facility inquiries • Update Kaiser members’ account activity • Assisted members with facility inquiries



Hamleys

• Retail
• 100 - 200 Employee

• Administrative Assistant

  • Apr 2014 - Nov 2016

  • Resolved customer complaints via phone, mail, or social media and face to face • Assisted with placement of orders, refunds, or exchanges • Acted as the company gatekeeper • Dealt with the customers via emails, over the phone, or face to face • Monitored hourly, weekly, monthly, and yearly sales through navition system • Drafted the necessary documents, letter or statements, as required by the customer • Supervised day to day deliveries • Coordinated with warehouse assistant(s) to ensured availability of space in warehouse/distribution plans. • Submitted invoice package for certification • Maintained a follow up on the customer, whose query had solved &ensured customers are satisfied. • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Show less



Hygiensic Laundry

• Dubai, United Arab Emirates

• Customer Service Representative

  • Oct 2012 - Mar 2014

  • Managed phone calls and attended customer for the pick – up and delivery items • Maintained standards for customer treatment and relations aimed at image in line with company strategies • Received payments by cash, check, and credit card maintain daily cash accounts • Provided and maintained the price of items/clothes according to company’s pricing strategy • Determined charges for services requested, collected deposits or payments, and/or arranged for billing. • Completed contract forms, prepared change of address records, and issued service discontinuance orders using computers. • Obtained and examined all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Show less