Rowena Woods

Contract Billing Specialist at MRC Smart Technology Solutions, A Xerox Company
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Contact Information
us****@****om
(386) 825-5501
Location
Mesa, Arizona, United States, US

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Experience

    • United States
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Contract Billing Specialist
      • Feb 2016 - Present

      • Ensures accuracy by conducting review and auditing of contract invoices manually before mailing out • Renews expired contracts list continuing revenue generation • Enters, audits and bills contracts. • Responsible for adding / removing machines from contract and process any addendum needed. • Executes the processing of credit and debit memos. • Point of contact for all customer inquiries over the phone or email for billing and contract concerns. • Collaborates and provide support to the Orders Department and Sales Team, collecting necessary paperwork to complete contracts • Manage and coordinate the training for new hire contract billers • Research billing discrepancies and provide resolution avoiding billing process delay Show less

    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Process Associate
      • Aug 2012 - Sep 2014

      Responsible for processing back office tasks for an electric company such as closing the account, deceased estates, payment options and etc Responsible for making inbound and outbound calls for collections, account maintenance, processing payment over the phone and advising customers for other payment plans. Responsible for processing back office tasks for an electric company such as closing the account, deceased estates, payment options and etc Responsible for making inbound and outbound calls for collections, account maintenance, processing payment over the phone and advising customers for other payment plans.

    • Food and Beverage Services
    • 100 - 200 Employee
    • Front Line Officer
      • Apr 2009 - May 2012

      Responsible for proper coaching and motivation of the dining staff Responsible for upkeep and maintenance of all dining room equipment Responsible for up selling dining menu to guests Responsible for creating a warm sense of connection to guests Responsible for excellent customer service at all times Scheduling and Running Shift Meetings Responsible for proper coaching and motivation of the dining staff Responsible for upkeep and maintenance of all dining room equipment Responsible for up selling dining menu to guests Responsible for creating a warm sense of connection to guests Responsible for excellent customer service at all times Scheduling and Running Shift Meetings

    • United States
    • Hospitality
    • 1 - 100 Employee
    • Management Intern
      • Jul 2007 - Jan 2009

      Learned to understand the American culture and traditions and how the Hospitality Industry runs in the country. Learned on how to be a successful food server, like handling food complaints proper communication to guests, proper serving of food and etc In-charge of training newly hired employees on floor as food server Supervised and ran banquets like bridal showers, golf outings and etc Learned on how to be the Opening Manager, run the floor and run employee meetings before service. Show less

Education

  • St. Paul's University
    Bachelor's degree, Hotel, Motel, and Restaurant Management
    2003 - 2007

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