Experience

International Baccalaureate

• Switzerland
• Education Administration Programs
• 700 & Above Employee

• Senior Business Analyst - Strategy Development & Execution

  • Jan 2017 - Present

• Head of Assessment Development

  • Dec 2015 - Dec 2016

  1) Contract & relationship manager for new development projects with Assessment 3rd Party suppliers.2) Business lead for all Assessment change initiatives, a key enabler of the successful implementation of Change within the Assessment Division3) Responsibility for ensuring that the Assessment operational needs are met each session through the appropriate use of technology.

• Interim Head of Assessment Design & Innovation

  • Aug 2014 - Dec 2015

  Leading in the design and development of assessments in the IB Diploma and Middle Years Programmes. Making innovative use of technology and full use of relevant and credible research to support decisions. To lead in integration of new working practices and technologies between the IT department, 3rd party suppliers, Project Office and the IB assessment division

• Solution Design Team Lead

  • May 2013 - Aug 2014

  The Solution Design Team Lead’s role is three-fold: to serve as line manager to a team of Business Analysts, as Relationship Manager to key stakeholders, and as a Senior Business Analyst on sponsored project work and strategic planning. I assure focus is on business priorities, issues and opportunities, enabling the successful implementation of key projects and programs.

• Business Analyst

  • 2009 - May 2013

  Working within an international organisation to remodel the assessment of examination scripts and coursework through the introduction of electronic upload and marking. This has involved:AS IS, and TO BE process mapping of Assessment process, followed by GAP analysis to indentify steps to move to the desired state.Requirements elicitation and managementGUI mock-ups, and Use Cases development.Management of in house development teams as Scrum master, and as product owner for offshore development. Ensuring development as per acceptance criteria and delivered on time and to budget.Management of User Acceptance Testing of developments from internal and third party developersRelationship management with third party development houses Show less



Caerphilly County Borough Council

• Caerphilly

• Assistant E-Government Development Officer

  • 2005 - 2009

  Working within the IT development team to transform the delivery of the council’s services. Identifyed and documented existing business processes. Analysed and re-engineered business processes to improve and transform service delivery. Requirement elicitation, and management. Creatively analysed and solved business problems. Assisted service areas with post implementation reviews and in developing continuous improvement activities. Working within the IT development team to transform the delivery of the council’s services. Identifyed and documented existing business processes. Analysed and re-engineered business processes to improve and transform service delivery. Requirement elicitation, and management. Creatively analysed and solved business problems. Assisted service areas with post implementation reviews and in developing continuous improvement activities.



The Automobile Association

• Cardiff, United Kingdom

• Senior Business Analyst

  • 2001 - 2005

  Functioning within a specialised team in a high profile, high volume call centre. Establishing current workflow / people / systems, along with associated costs, through process mapping techniques and then identifying inventive initiatives to improve the business processes. Obtaining business approval, through business cases, and workshops, and then managing these changes through to implementation, delivering both financial and customer service benefits. Responsible for mentoring developing and line management of a team of busines analysts. Show less