Experience

Jigsaw Conferences Ltd

• United Kingdom
• Events Services
• 1 - 100 Employee

• Conference Executive

  • Jan 2020 - Present



Southwestern Railways

• 1 - 100 Employee

• CO3 SCP Clerical Officer

  • Apr 2016 - Oct 2019

  My duties as an announcer, involved the updating and amending the day to day timetable.Informing colleagues and passengers of any disruptions and changes to the railway and the station.Keeping a log of all events affecting the station.To give passengers journey planners and advice on journeys.Informing passengers of any alternative routes and alternative transportation.Watching all security cameras and advising station, signal box or control of any incidents that could affect the station or railway.Contacting emergency services of required.Organising all passenger assistants at the station and the advising stations of passengers on going travel.When required I would also to extra work in the guards accounts office and the ticket office



SOUTH WEST TRAINS LIMITED

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• CO3 Clerical Officer - Ticket Officer Clerk

  • Dec 2002 - Apr 2016

  As a relief ticket office clerk I was based at Walton on Thames station, but worked at various locations. My duties included opening and closing the station making sure all security procedures were in place.Dealing with passenger enquires regarding ticket, journeys and local information.Advising passengers or railcards and any other promotions that may have been in place.Informing passengers of any delays, engineering works and alternative travel arrangementsMaking sure that all safes, floats and monies were balanced at the end of the shift and writing up any reports regarding any discrepancies.Ordering any extra change required at the station.Ordering any ticket or stationary stock required at the station.Emptying and up keep of the ticket machine and reporting any serious faults that required an engineer.General housekeeping of the station and any winterisation duties required at the station.Reporting any disruption at the station to signal box, control or the emergency services.



Hilton

• United States
• Hospitality
• 700 & Above Employee

• Front of House Shift Leader

  • Jan 2000 - Dec 2002

  Part of duties included organising the shift making sure all receptionists knew what they doing, how many guests we had coming in or out depending on what shift you worked and if we had any large groups or guests with special requirements.sure all bills were up to date an processed correctly, either back to company accounts or for the guest to pay the bills. Making sure that all restaurants and bar bills were allocated to the correct guest and added to the bills.Dealing with any guest requirements, whether they be at the hotel or in town.Making sure all safe, floats and monies were balanced at they end of the shift.Dealing with any telephone enquiries and passing them on to the correct department, room or taking messages.Minor housekeeping duties, such as taking towels to a room, removing spiders.I would also do additional shifts in the bar or the events bar to cover when we were short of staff