Rowelyn Amores

Desktop Support Engineer at Systemantech Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Manila, National Capital Region, Philippines, PH

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Experience

    • Philippines
    • Information Technology & Services
    • 100 - 200 Employee
    • Desktop Support Engineer
      • Aug 2022 - Present

      - Responding to client support request. - Contacting clients to find out the nature of the problem. - connecting to client via a remote link. - Troubleshooting hardware and software issues. - Installing and maintaining hardware and computer peripherals. - Installing and upgrading operating systems and computer software. - Troubleshooting networking and connection issues. - Advising on software or hardware upgrades. - Completing job reports and ordering supplies. - Coordinate with management in utilizing the asset management tools to analyze, review and track asset data. - Develop asset control processes to monitor accountability identification, maintenance, location and contracts. - Assist in inventory management, procurement and shipment activities. - Collaborate with management to define cost savings, asset compliances and service improvements. Show less

    • United States
    • Manufacturing
    • Storekeeper
      • Sep 2019 - Jun 2022

      - Keeping a record of sales and restocking the store accordingly. - Recieving payments and issuing reciepts. - Keeping track of all cash and credit transaction. - Managing and training new staff. - Planning promotional campaigns for new products. - Ensuring that the store is kept clean and organized. - Payroll - Keeping a record of sales and restocking the store accordingly. - Recieving payments and issuing reciepts. - Keeping track of all cash and credit transaction. - Managing and training new staff. - Planning promotional campaigns for new products. - Ensuring that the store is kept clean and organized. - Payroll

  • Lenco Merchandising
    • Occidental Mindoro, Mimaropa, Philippines
    • Telemarketer
      • May 2019 - Aug 2019

      - Calling people using a given phone directory to sell product. - Answering incoming calls from prospective customer - Provide information about products, features, prices, etc. and present thier benefits. - Ask pertinent question to understand the customer requirements. - Pursuade the customer to buy the demonstrating how merchandise or services meet thier needs. - Records the customer's personal information accurately in computer system. - Deal with customer complains and doubts for the safety and companies reputations. Show less

    • United Kingdom
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Mechanical Technician
      • May 2017 - Apr 2018

      - Perform periodic maintenance and vote counting machine. - Resolving network issues. - Perform service set-up of the machines. - Troubleshooting and replacing malfunction voting machine parts. - Perform periodic maintenance and vote counting machine. - Resolving network issues. - Perform service set-up of the machines. - Troubleshooting and replacing malfunction voting machine parts.

Education

  • Occidental Mindoro State College
    Bachelor's degree, Information Technology
    2016 - 2020
  • Occidental Mindoro National College
    Bachelor of Science in Information Technology, Information Technology
    2015 - 2018

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