Experience

Merchbar

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Fan Support Team Lead

  • Feb 2020 - Present



TitanHouse

• United States
• Information Services
• 1 - 100 Employee

• Research Associate

  • Sep 2019 - Jan 2020

  Creating and building profiles for different executives. Creating and building profiles for different executives.



Lawn Love Lawn Care

• United States
• Consumer Services
• 1 - 100 Employee

• Associate

  • May 2019 - Oct 2019

  Assisting customers via phone, email, & SMS. Assisting customers via phone, email, & SMS.



TGK & Associates Inc.

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Customer Service Representative

  • Aug 2017 - Apr 2019

  Assisting customer inquiries/concerns via email and inbound call. Help in orders, tracking and shipping, technical support. Assisting customer inquiries/concerns via email and inbound call. Help in orders, tracking and shipping, technical support.



Tut Enterprises Inc

• Philippines

• Email Support and Social Media Manager

  • Jan 2015 - Nov 2017

  Assist customers via email using FreshDesk. Answering chats thru Facebook and Instagram. Manage social media platforms by answering comments and removing inappropriate feedbacks. Assist customers via email using FreshDesk. Answering chats thru Facebook and Instagram. Manage social media platforms by answering comments and removing inappropriate feedbacks.



Souglin BPO Solutions

• Cavite, PH

• Operations Manager

  • Jan 2016 - Dec 2016

  Outbound Sales for Bell Canada, SEO, and Healthcare. Outbound Sales for Bell Canada, SEO, and Healthcare.



iQor

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Resolution Supervisor

  • Sep 2013 - Jan 2016

  Escalations for Sprint Finance. Call monitoring, coaching and giving feedback to agents. Escalations for Sprint Finance. Call monitoring, coaching and giving feedback to agents.



Sutherland

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • May 2010 - Aug 2013

  Billing/Sales AT&T U-Verse Blue Billing/Sales AT&T U-Verse Blue