Rowan Bosman

Case Manager at Youth Projects
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Contact Information
us****@****om
(386) 825-5501
Location
Thornbury, Victoria, Australia, AU
Skills

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Credentials

  • Customer Service Certification Level II (CCSP)
    Aegis
    Sep, 2018
    - Sep, 2024
  • MHFAider Accredited
    Mental Health First Aid Australia
    Sep, 2020
    - Sep, 2024
  • Standard – CPR / AED / First-Aid Certification Course
    CPR FirstAid
    Jan, 2021
    - Sep, 2024

Experience

  • Youth Projects
    • Australia
    • Civic and Social Organizations
    • 1 - 100 Employee
    • Case Manager
      • Jun 2022 - Present

      ◯ Caseload 8-10 clients ◯ Mental health and AOD Assessments ◯ Community referrals◯ Care coordination plans◯ Goal setting and review◯ Transition and exit

    • Client support officer
      • May 2021 - Present

      ◯ Brief crisis intervention◯ Support with housing referrals and advocacy◯ Short term counselling◯ Drug safety outreach worker (foot patrol) operating around Melbourne CBD.◯ Education about alcohol and other drug use

  • Hearth Support Services
    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Support Worker
      • Nov 2020 - May 2021

      ◯ Support clients aged between 18 and 55 with activities of daily living (ADL’s). ◯ Conduct clinical case notes at the end of each shift, providing relevant information to assist clients to attain their individual goals. ◯ Drive clients to sport and recreational activities ◯ Facilitate new opportunities for interaction with members of the broader community. ◯ Create financial management plans and provide education on budgeting and goal setting. ◯ Support clients aged between 18 and 55 with activities of daily living (ADL’s). ◯ Conduct clinical case notes at the end of each shift, providing relevant information to assist clients to attain their individual goals. ◯ Drive clients to sport and recreational activities ◯ Facilitate new opportunities for interaction with members of the broader community. ◯ Create financial management plans and provide education on budgeting and goal setting.

  • Monash Health
    • Australia
    • Hospitals and Health Care
    • 700 & Above Employee
    • Clinical Social Worker / Case Manager (Second Placement)
      • Jun 2020 - Sep 2020

      ◯ Maintain a caseload of 10 clients and collect, collate and maintain data on consumer contact. ◯ Focus on individual treatment and recovery plans. ◯ Conduct comprehensive clinical reviews and risk assessments. ◯ Work within a multidisciplinary team. ◯ Provide client advocacy by liaising with internal and external medical staff to advise client’s medical wishes. ◯ Work within a holistic framework taking into account the needs of consumers maintaining a high quality of clinical care.

  • Ngwala Willumbong
    • Australia
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Therapeutic Support Worker (First Placement)
      • Sep 2019 - Dec 2019

      ◯ Facilitated group and educational therapy on the topics of relapse prevention. ◯ Liaised and referred to other services in a case management context. ◯ Completed public housing applications ◯ Supported clients to attend AA and NA meetings ◯ Successful grant writing application which resulted in the donation of a guitar and a microphone from Victoria University. ◯ Facilitated art therapy programs ◯ Facilitated a therapeutic musical program ◯ Facilitated group and educational therapy on the topics of relapse prevention. ◯ Liaised and referred to other services in a case management context. ◯ Completed public housing applications ◯ Supported clients to attend AA and NA meetings ◯ Successful grant writing application which resulted in the donation of a guitar and a microphone from Victoria University. ◯ Facilitated art therapy programs ◯ Facilitated a therapeutic musical program

  • IMG SOS
    • 1 - 100 Employee
    • Sales Marketing Manager
      • Jun 2017 - Dec 2018

      ◯ Facilitating all telephone and email support for future students prior to the point of sale ◯ Creating Mail Chimp email campaigns through email automation ◯ Creating targeted Facebook advertising on the Facebook page for future lead generation ◯ Providing customer information relating to course structure, course content and payment support for all course inquiries ◯ Handling all sales objections and negotiations through creating and reading scripts ◯ Identifying new business development and sales opportunities through email and cold ◯ Messaging potential students on LinkedIn to match previous experience to our courses Achievements ◯ Signing up 45 new students per month for courses through phone and email ◯ Writing successful copy for an advertisement in Australian Medical Doctor online magazine ◯ Developing automated email campaigns and discount offers on Mailchimp

Education

  • Monash University
    Master of Social Work - MSW, Social Work
    2019 - 2020
  • Macquarie University
    Bachelor's degree, Digital Communication and Media/Multimedia
    2010 - 2013

Community

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