Experience

Numero eSIM App

• Spain
• Telecommunications
• 1 - 100 Employee

• Customer Service Agent

  • Jan 2023 - Present

  As a Customer Service Agent at Numero eSIM App, I expertly managed a high volume of customer inquiries via phone and chat channels. My customer-centric approach and attention to detail allowed me to effectively resolve customer issues and maintain exceptional levels of customer satisfaction. I also managed returns with care and received frequent praise from colleagues and supervisors for my positive attitude and willingness to go above and beyond. Through my efforts, I contributed to consistently high customer satisfaction levels and am eager to bring my skills and experience to future customer-facing roles. Show less



Actual 360 production

• Jordan
• Media Production
• 1 - 100 Employee

• Operations Team Member

  • Sep 2020 - Oct 2022

  As an integral member of the operations and logistics team at Actual 360, I played a key role in managing the company's supply chain and ensuring the timely delivery of products. This involved closely monitoring inventory levels, coordinating with suppliers, and managing order processing and returns. I maintained accurate records of all transactions, leveraging my excellent organizational skills and attention to detail to ensure the smooth running of operations. Working collaboratively with cross-functional teams, I was able to drive significant improvements in efficiency, reducing lead times and streamlining processes. My proactive approach and ability to identify and troubleshoot issues quickly enabled me to anticipate and mitigate potential challenges, keeping the business running smoothly. Thanks to my contributions, Actual 360 was able to maintain a high level of customer satisfaction and meet its ambitious growth targets. I take pride in my work and am always looking for ways to improve processes and drive success. Show less



Yogibo LLC

• United States
• Consumer Goods
• 1 - 100 Employee

• Assistant Manager

  • Jul 2016 - Apr 2017

  As an operational support member at Yogibo, I provided valuable assistance to the store manager in a variety of administrative and operational tasks. This included managing inventory levels, tracking product shipments, and coordinating with suppliers to ensure timely delivery. Additionally, I scheduled staff and assisted with customer service and visual merchandising activities, all while maintaining a high level of attention to detail. Thanks to my strong work ethic and dedication, I played a crucial role in driving the store's sales performance to new heights. With my ability to multitask effectively and work collaboratively with cross-functional teams, I ensured that the store consistently met and exceeded its sales targets. My contributions helped create a welcoming and positive environment for customers, leading to a boost in sales and repeat business. Show less



exxab.com

• Jordan
• Technology, Information and Internet
• 1 - 100 Employee

• Customer Service Officer

  • Apr 2016 - Jun 2016

  At Exxap, I excelled as a customer service representative, utilizing my exceptional communication and problem-solving skills to deliver top-notch assistance to customers via phone and email. I handled inquiries, complaints, and processed orders with precision and care, consistently exceeding customer satisfaction targets. My supervisors recognized me for my outstanding performance and unwavering commitment to delivering the best possible customer experience. At Exxap, I excelled as a customer service representative, utilizing my exceptional communication and problem-solving skills to deliver top-notch assistance to customers via phone and email. I handled inquiries, complaints, and processed orders with precision and care, consistently exceeding customer satisfaction targets. My supervisors recognized me for my outstanding performance and unwavering commitment to delivering the best possible customer experience.



Landmark Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Visual Merchandiser

  • Oct 2013 - Mar 2016

  At Landmark, I excelled in my role as a Visual Merchandiser, responsible for creating eye-catching displays that highlighted our products and drove sales. I collaborated closely with the marketing and sales teams to develop creative themes and displays that aligned with our brand and messaging. Additionally, I conducted regular store audits to ensure that our displays were up-to-date and consistent with company standards. Through my creativity and attention to detail, I was able to capture the attention of customers and create a memorable shopping experience. I also implemented innovative strategies to increase sales, such as cross-merchandising and upselling, which resulted in a 15% increase in overall sales for the store. I took great pride in maintaining a clean and visually appealing store environment, which not only enhanced the customer experience but also contributed to a positive work environment for my colleagues. My ability to collaborate effectively with others and take initiative made me a valued team member, and I was frequently called upon to train new visual merchandisers. Overall, my experience at Landmark honed my skills in visual merchandising, sales, and teamwork, and I'm excited to bring these skills to my next opportunity. Show less