Experience

International Spy Museum

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Retail Operations Sales Lead

  • Jun 2022 - Present

  • Awarded 2022 Retail Employee of the Year and Runner-Up SPY Employee of the Year, recognizing outstanding performance in customer service, sales, and employee relations.• Completed CPR/AED & First Aid for Infancy through Adulthood (November 2022) and Emergency Response & Evacuation Training for Natural and Internal Disasters (March 2023) to ensure readiness for emergency situations.• Keyholder who maintains accurate financial records: counts the safe and all registers twice daily to ensure balance, reports/reconciles inconsistencies, makes daily bank deposits, orders and receives change orders, reports numbers to President, reconciles with the Finance department, and coordinates with security officers.• Effective Lead who successfully improves operations: restructuring the training process and trains new employees, creates and updates SOP documents, maintains fixture signage and adds informational content, merchandises the store and maintains planograms, and oversees staff health & safety measures. Show less

• Retail Operations Team Lead

  • Jan 2022 - Jun 2022

  • Effective team leader who guided associates to stay on task and maintain a fully stocked sales floor, resulting in increased productivity and customer satisfaction.• Skilled problem-solver who resolved customer concerns, including returns, exchanges, and overall experiences, resulting in improved customer loyalty and increased sales.• Reliable and capable employee who made alterations when managers were away and stood in for managers in case of emergency, demonstrating strong organizational skills and the ability to handle high-pressure situations. Show less

• Retail Sales Associate

  • Jun 2021 - Jan 2022

  • Skilled sales associate who assisted customers with gift and novelty purchases based on their interests within the museum, resulting in increased sales and customer satisfaction.• Knowledgeable museum guide who directed visitors to entrances, exits, restrooms, and exhibits safely, enhancing the visitor experience and promoting the museum's brand.• Responsible cashier who handled cash and card purchases, and in-store shipping purchases accurately and efficiently, resulting in accurate financial records and satisfied customers. Show less



Chesapeake City Museum

• Curatorial Consultant

  • Jun 2021 - Present

  • Creative collaborator who assists the museum chair in generating ideas for new exhibitions, maximizing the use of grants and donations, and optimizing the museum's social media presence, resulting in increased engagement and public awareness.• Effective community outreach coordinator who utilized virtual meetings and social media to reach out to community members, promoting the museum's mission and events in a health-safe manner, resulting in increased participation and support.• Organized intern coordinator who effectively coordinated seasonal University of Delaware interns to work on archive digitization efforts, resulting in enhanced archive accessibility. Show less

• Curator and Archivist

  • Jun 2020 - Jun 2021

  • Detail-oriented archivist who created an archival database, learned local history, and acquired new objects for museum exhibits, resulting in a comprehensive and engaging collection that accurately reflects the local history and culture.• Skilled preservationist who preserved artifacts through proper storage and restorative cleansing, ensuring that the museum's collection will last for future generations.• Visionary who successfully founded a museum, collected funds via grassroots fundraisers, and opened to the public in 11 months, demonstrating strong leadership skills. Show less



Jesse Cloud Restorations

• Kansas City, Missouri Area

• Conservator

  • Jul 2014 - Present

  • Completed minor repairs and performed polishing of antique wood furniture and fine metal ornaments and details, including brass, copper, bronze, silver, gold, and platinum. • Exhibited professionalism towards clients' spaces and schedules during on-site jobs. • Completed minor repairs and performed polishing of antique wood furniture and fine metal ornaments and details, including brass, copper, bronze, silver, gold, and platinum. • Exhibited professionalism towards clients' spaces and schedules during on-site jobs.



Event Network, LLC

• United States
• Retail
• 400 - 500 Employee

• Retail Sales Lead at the National Gallery of Art

  • Dec 2021 - Jan 2022

  • Skilled problem-solver who resolved customer concerns and processed returns/exchanges, resulting in improved customer satisfaction and loyalty.• Keyholder who counted the safe/registers accurately and made change from the safe when needed, ensuring that all financial transactions were handled with precision and accuracy.• Reliable employee who prepared daily deposits accurately and efficiently, resulting in accurate financial records and timely bank deposits.

• Retail Sales Representative at the National Gallery of Art

  • Jun 2021 - Dec 2021

  • Trusted employee who received basic security clearance to work in the National Gallery of Art, demonstrating a commitment to safety and security protocols.• Knowledgeable guide who studied the locations of artists, movements, and associated retail products to direct customers to the appropriate gallery or store, resulting in improved customer satisfaction and sales.• Committed employee who upheld standards of service excellence, store quality, and environmental impact, promoting the museum's mission and company’s values. Show less



Belle On Bohemia

• Manager

  • May 2018 - May 2021

  • Skilled manager who efficiently placed orders with wholesale vendors, received purchase orders, and shipped items to customers, resulting in timely and accurate order fulfillment.• Effective trainer who trained employees in health & safety protocols and wrote detailed SOPs, ensuring that all employees are well-informed and promote a safe work environment.• Detail-oriented scheduler who created weekly schedules that adhered to each employee’s personal availability and local events, resulting in a well-staffed and efficient workplace that accommodates both the needs of employees and the demands of the business.• Supportive team member who assisted the owner with rebranding the store in a new location, demonstrating adaptability and a commitment to the success of the business. Show less

• Assistant Manager

  • Jan 2016 - May 2018

  • Effective trainer who trained employees in etiquette, gift wrapping, and POS, resulting in a team of knowledgeable and skilled employees who provide exceptional customer service.• Skilled merchandiser who inventoried items and merchandised popular brands, resulting in a well-organized and visually appealing store that attracts and retains customers of all ages.

• Cashier

  • May 2014 - Jan 2016

  • Skilled customer service provider who assisted tourists with gift purchases and navigating local areas, resulting in high customer satisfaction, increased sales, and positive reviews.



The Pallette and The Page, LLC

• Elkton, Maryland

• Gallery and Arts Management Intern

  • May 2018 - Aug 2018

  • Managed the organization and documentation of art and book sales and deaccession processes, ensuring accurate tracking of inventory and sales records • Collaborated with visiting artists to ensure successful installation and removal of exhibits, ensuring successful and timely exhibits. • Designed and installed permanent exhibits and reworked long-time displays to enhance the gallery's impact, utilizing attention to detail and encouraging repeat visitors. • Managed the organization and documentation of art and book sales and deaccession processes, ensuring accurate tracking of inventory and sales records • Collaborated with visiting artists to ensure successful installation and removal of exhibits, ensuring successful and timely exhibits. • Designed and installed permanent exhibits and reworked long-time displays to enhance the gallery's impact, utilizing attention to detail and encouraging repeat visitors.



Cecil District Day Camp, Boy Scouts of America

• Elkton, Maryland

• Administrative Coordinator

  • May 2009 - Jun 2018

  • Ensured safety of campers and volunteers by maintaining health and safety records. • Supervised volunteer trainings, including CPR/AED & First Aid, Emergency & Evacuation, Hazardous Weather, Firearms and Weapons, Fire Safety, and Sexual Harassment. • Monitored camp and surrounding area for potential safety hazards and controlled authorized access to the property to maintain security. • Collaborated with team members to plan and execute engaging and age-appropriate activities for children aged 2-14, resulting in a positive and memorable camp experience Show less



Thomson Estates Elementary School

• Elkton, Maryland, United States

• Guest Speaker on History

  • Mar 2012 - May 2016

  • Developed engaging and informative presentations for second, third, and fourth-grade students that effectively conveyed complex concepts. • Created interactive tools and materials to explain mummification techniques and rituals, resulting in increased student engagement and understanding. • Conducted a 30-minute lecture that catered to the children's interests and questions, resulting in positive feedback from both students and teachers. • Developed engaging and informative presentations for second, third, and fourth-grade students that effectively conveyed complex concepts. • Created interactive tools and materials to explain mummification techniques and rituals, resulting in increased student engagement and understanding. • Conducted a 30-minute lecture that catered to the children's interests and questions, resulting in positive feedback from both students and teachers.