Experience

RFLCT Creative Arts

• United Arab Emirates
• Retail Art Supplies
• 1 - 100 Employee

• Customer Service Specialist

  • Sep 2023 - Present

  Empowering community to express & experience the artist within them in a creative way with fun and excitement. Make their own creativity to build an Entrepreneur. Empowering community to express & experience the artist within them in a creative way with fun and excitement. Make their own creativity to build an Entrepreneur.



Electronics Fixing and Repairing / IT Solutions Company

• Abu Dhabi Emirate, United Arab Emirates

• Receptionist cum Sales Executive

  • Jul 2023 - Aug 2023

  Answering calls, answer customer questions about devices, handling customers with care while giving suggestions and solutions. Greets and welcome anyone who enters the shop. Listen to customer device issues and direct them to relavant technician or provide solution available with the company. Receive inquieres and provide details and quotation for job. Following up with customers and receiving approvals for quotations provided and negotiation of price. Timely keeping record of received devices and following up with internal team to ensure timely delivery of devices back to customers. Handling of difficult and hot tempered customers with patience and care. Ensuring of smooth fuctioning of daily work with team. Administration of back office Preparation of quotations, Invoices, Delivary notes, Presentations, Letters and updating & re-designing of company profile. Purchasing general supplies and requirements of office. Received AED 4000+ approvals for quoted prices within every week. Show less



Leo Stationery & Communication

• Sri Lanka

• Founder

  • May 2021 - May 2023

  Answering calls, answer customer questions, handling customers with care while giving suggestions and solutions. Greets and welcome anyone who enters the shop. Identify and access customer's need to achieve satisfaction. Liaise and correspond with outside vendors and suppliers. Maintain many services like editing, typesetting, emailing, preparing presentations and dealing with many governmental entities in terms of documentation. Manage and monitor day today emails and social media. Provide proactive customer outreach. Providing Online applying services such as Police clearance reports, immigration and emigration department, examination department and consular office appointments. Show less



BIOMASS SUPPLIES (PRIVATE) LIMITED

• Colombo, Western Province, Sri Lanka

• Assistant Manager - HR & Administration

  • Apr 2015 - May 2021

  -Human Resource and Administration Role- Answering calls, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. Greet people entering the building, answering any questions, providing directions and alerting management and staff when someone is there to meet or visit them. Accept deliveries and mail, organize them to be distributed to the correct recipients and managing outgoing mail and packages for pickup. Serve as the face of the company, offering friendly service to those entering the building or calling. Handle filing and data entry as required. Supports continuity among work teams by documenting and communicating actions and irregularities. Support the recruitment and termination of the employees. Conduct induction workshops for new recruits on HR policies and policies of the company. Manage and handle induction procedures for the employees. Organizing the staff training sessions and identifying the training requirements. Organizing appraisal. Preparation of the HR related letters & memos. Maintaining Records. -Procurement Role- Administrating cost effective and timely purchases. Responding to company needs such as stationery, sim purchase, office equipment, printing and binding, computer software and hardware purchasing and services, office maintenance liquids and goods, etc. -Travel and Event Coordination Role- Coordinating for cost-effective and timely preparation of traveling facilities, making sure accommodation and transport/flights facilities are arranged with meeting the quality and convenience standards of the traveler (Investors/ Staff/ Consultants/ Other Stakeholders) Following up with travel partners and hotels on guest arriving and check out times, bills, meal plans etc. -IT Administration Role- Handling the IT system as the IT administrator of the company. Show less



Solas Marine Services Group

• United Arab Emirates
• Oil and Gas
• 500 - 600 Employee

• Finance and Administration Officer

  • Oct 2013 - Sep 2015

  Welcoming and greeting customers and visitors. Answering incoming calls of customers, Directing customers and visitors to the relevant departments. Recordkeeping and directing customer inquiries to relevant personals and departments and following up on recorded inquiries. Filing and record keeping correspondences of governmental and non-governmental letters and documents. Letter typing and responding to emails and acting as the personal assistant to the General Manager. Entering Invoices and Receipts to ERP system, Writing cheques and issuing cheques. Preparing Quotations, Calculation of salary deductions of staff. Writing of salary cheques to senior management, entering and updating new employee records to the ERP system. Organizing and maintaining filing system according to the ISO department requirements. Show less