Experience

Hellenic Design Centre

• Greece
• Design Services
• 1 - 100 Employee

• Service Designer

  • Sep 2019 - Present

  • Successfully led a team to develop and implement a user-centered redesign of various processes for a major healthcare provider, resulting in an increase in patient engagement and satisfaction. • Coached and mentored over 250 professionals in design thinking and service design, resulting in increased team collaboration, empathy, and overall innovation. • Conducted in-depth user research and journey mapping for 11+ public and private sector clients, resulting in more effective policy recommendations, improved service delivery, and innovative solutions. • Designed and facilitated interactive workshops for various organizations, resulting in increased stakeholder engagement, better collaboration, and more innovative solutions. • Provided graphic design services for various projects, including social media posts, and presentation materials. • Actively contributed to implementing multiple EU-funded projects, including project management, stakeholder engagement, and process improvement. • Utilized management consulting techniques, such as process improvement and change management, to drive performance optimization and support the successful implementation of EU-funded projects for multiple public and private sector clients. Show less



NOMADkit (Print on Demand e-shop)

• Online

• Managing Director & Graphic Designer

  • Jan 2021 - Present

  • Produced original artwork for various print-on-demand products, such as t-shirts, hoodies, and phone cases, and managed the shop using Redbubble & Etsy, including product listing, pricing, and inventory management. • Utilized data analysis and customer feedback to improve product offerings, optimize sales, and promoted products on social media to increase online store traffic. • Produced original artwork for various print-on-demand products, such as t-shirts, hoodies, and phone cases, and managed the shop using Redbubble & Etsy, including product listing, pricing, and inventory management. • Utilized data analysis and customer feedback to improve product offerings, optimize sales, and promoted products on social media to increase online store traffic.



Patch The Project

• Athens, Greece

• Creative Director

  • Apr 2019 - Sep 2019

  Business Development, including product design and development for the Summer Season 2020. Business Development, including product design and development for the Summer Season 2020.



medidrops

• Greece
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Sales Representativ e & Back Office

  • Aug 2014 - Aug 2019

  • Managed invoicing and logistics to ensure on-time delivery of products and services, while reducing shipment costs by 50% through a new logistics system. • Provided exceptional customer support and increased sales of skin care products to B2B clients, conducted market research to identify new CRM and ERP solutions for business growth, coordinated seminars, and coached staff on Google Suite tools to improve productivity and streamline processes. • Managed invoicing and logistics to ensure on-time delivery of products and services, while reducing shipment costs by 50% through a new logistics system. • Provided exceptional customer support and increased sales of skin care products to B2B clients, conducted market research to identify new CRM and ERP solutions for business growth, coordinated seminars, and coached staff on Google Suite tools to improve productivity and streamline processes.



i-Fast Telecommunications Services

• Piraeus, Greece

• Telecommunications Business Advisor

  • Mar 2013 - Jul 2014

  • Drove B2B sales of mobile and fixed contracts as a Telecommunications Business Advisor. • Managed business portfolio through D2D meetings and telesales, and provided "Taylor Made" offers for new customers. • Drove B2B sales of mobile and fixed contracts as a Telecommunications Business Advisor. • Managed business portfolio through D2D meetings and telesales, and provided "Taylor Made" offers for new customers.



CTC ARI Airports Ltd

• Larnaca, Cyprus

• Sales Representative

  • Jun 2012 - Sep 2012

  • Worked at Duty Free in the International Airport of Cyprus, providing excellent sales and customer support services, while also handling cashier duties. • Worked at Duty Free in the International Airport of Cyprus, providing excellent sales and customer support services, while also handling cashier duties.



R. Z. Beauty Matters Ltd

• Cyprus

• Founder, Chief Editor, Managing director

  • Oct 2009 - Jun 2012

  • Managed the production, editorial, and sales of Esthete Cyprus magazine, increasing the subscriber database and reducing production costs. • Organized seminars and conferences while providing customer support, invoicing, and shipment management for the publication. • Managed the production, editorial, and sales of Esthete Cyprus magazine, increasing the subscriber database and reducing production costs. • Organized seminars and conferences while providing customer support, invoicing, and shipment management for the publication.



I.F. Model & Event Management Agency Ltd

• Larnaca, Cyprus

• Marketing Manager

  • Oct 2011 - Nov 2011

  • Media Planning • B2B sales of advertisement space at the Fashion Show • Develop Business’s and Event’s Presentation Texts promoted to media • Media Planning • B2B sales of advertisement space at the Fashion Show • Develop Business’s and Event’s Presentation Texts promoted to media



Agricultural Bank

• Piraeus, Greece

• Internship

  • Mar 2009 - Sep 2009

  • Back Office of the branch in Piraeus • Back Office of the branch in Piraeus



Laboratory of A.T.E.I. Piraeus

• Piraeus, Greece

• Back Office Assistant

  • Jan 2007 - Jun 2007

  • Students & Professors Support • Students & Professors Support



ALPHA PLAN CONSULTANTS

• Greece
• Business Consulting and Services
• 1 - 100 Employee

• Statistical Researcher

  • Jan 2007 - Feb 2007

  • B2B statistical survey at Paint, Hygiene and Building material Shops • Statistical Analysis of the results • B2B statistical survey at Paint, Hygiene and Building material Shops • Statistical Analysis of the results