Experience

Community Living Cambridge

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Associate Director Human Resources

  • Jan 2023 - Present



Toyota Motor Manufacturing Canada

• Canada
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Human Resources Specialist

  • Apr 2019 - Present



Scotiabank

• Canada
• Banking
• 700 & Above Employee

• Employee Services Consultant

  • Jun 2018 - Oct 2018

  •Provided effective responses to inquiries from internal and external, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. regarding HR policies and procedures •Assessed and interpreted the level of complexity of employee inquiries, providing coaching (e.g. low complexity ER issues), answering directly or escalating to appropriate parties for resolution •Acted in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible •Identified and Improved departmental processes and customer service by identifying service deficiencies, and recommending solutions to HR Senior Manager Show less



Abu Dhabi Airports

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Senior Specialist HR Operations – Human Resources & Operations

  • Mar 2011 - Mar 2017

  • Managed all major HR department projects including: o Five year retention plan: Identified HIPO’s, developed retention plan strategy and implementation processes that reduced the turnover by 17%o Attendance System: Automated employee attendance & payroll for offshore employeeso Led the data automation project for the entire HR departmento 24/7 call center: successfully launched HR call center to accommodate all inquiries 24/7o Led and managed HRIS help desk: the primary point of contact for all 5,000 employees for employment related issueso Developed knowledge management strategy and assisted in its implementation• Managed employee medical insurance tender, technical evaluation and awarding process. Budget $27 million• Oversaw various human resources services such as employee relations, performance, manpower planning, policies and procedures, training and employee engagement• Organized and conducted employee workshops and awareness sessions• Developed and implemented employee rewards and recognition program and aligned it with the company goals, vision and mission• Built and managed the HR Operations annual budget of $35 million• Developed and managed the outsourced staff centralization process with annual budget $10 million• Led human resources committee terms of reference and updated EXCO members with outcomes Show less

• Manager Employee Relations and Services

  • Dec 2009 - Mar 2011

  • Implemented new employee services processes improving HR department effectiveness• Provided advice and counsel regarding laws, regulations, policies, procedures and practices related to employee relations• Prepared written reports of investigation outcomes. Organized all supporting documentation• Managed internal audits of employee relations issues. Made recommendations to resolve issues in accordance with company policies, practices, and procedures• Ensured that senior officers are effectively serving as the first point of contact with employees for HR-related inquiries• Developed and managed employee engagement strategies such as special offers and events• Oversaw employee services functions as approving leaves, employee attendance, and counseling• Maintained employee records and data base to facilitate management inquiries and monthly reports• Designed and conducted an annual employee survey. Assisted leadership with building action plans based on survey outcomes. Show less



Etihad

• United Arab Emirates
• Airlines and Aviation
• 700 & Above Employee

• Sales Support Executive

  • Oct 2002 - Dec 2009

  • Conducted regular market studies by liaising with external suppliers. Ensured competitive and high-quality travel solutions are offered to customers while maintaining profitability • Answered travel agencies and corporate clients’ inquiries on fares and travel quotations. Provided high quality customer service and achieved sales targets • Provided 24 / 7 availability to VIP guests to ensure premium guest service in line with company standards • Marketed new airline tools to customers improving service and increasing sales • Defined periodic sales plan and monitored sales team progress • Analyzed the market’s growth potential to design special deals to grow sales with key customers Show less