Experience

Amro International Trading

• United Arab Emirates
• Wellness and Fitness Services
• 1 - 100 Employee

• Operations Manager

  • Mar 2015 - Present



Phoenicia Hotel Beirut

• Lebanon
• Hospitality
• 100 - 200 Employee

• Human Resources Supervisor

  • Jun 2014 - Feb 2015

  Recruitment section. Recruiting people Recruitment section. Recruiting people



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Learning and Development Supervisor

  • Jul 2013 - Jun 2014

  - Ensures all new staff undergoes hotel orientation.- Oversees and controls the voluntary cross-Training system.- Conducts training sessions and courses for internal trainees.- Conducts departmental training reviews every six months. - Develops and maintains contact with educational establishments to promote Phoenicia Hotel and the hospitality industry in general to receive more trainees. - Prepares a monthly training report, detailing training activities in the previous month.- Observes and assesses on-job training sessions. - Issuing the on- job training metrics every three months to evaluate the number of trainings and hours per month per employee according to their monthly activities. - Supervises internal and external trainees. - Complete the external trainees training plan every month - Create the newsletter of the hotel and collect all the information that was done during the month: events, training, food and beverage promotions.

• learning and Developemnt Officer

  • Nov 2011 - Jul 2013

  - Organize the training include: review the list of participants, distribution of materials and training, monitor trainee in training, support trainer in training.- Make training list for employees to sign, take back training documents.- Contact with line managers / supervisors to build up schedule for training materials.- Backup, check training materials periodically.

• Housekeeping Departmental Trainer

  • Dec 2010 - Oct 2011

  - Maintain knowledge of all hotel services / features and hours of operation to all Housekeeping employees - Maintain complete knowledge of hotel policies and procedures to all the housekeeping employees - Attend designated meetings, take minutes, and dissimilate the message to the entire housekeeping department.- Document all guest requests / complains and communicate such to respective personnel for proper handling. Follow up on guest satisfaction.- Train housekeepers in the use of chemicals, standards and operations.- Create Housekeeping manual Task Breakdown & maintain it up to standards upon training.

• Housekeeping Supervisor

  • Jun 2009 - Nov 2010

  - Checking profile guests in house and arrivals- Checking rooms and suites- Optimize telephone techniques- Participate in APDR: discuss performance appraisal with higher management- Working in OPERA system- Acquainted to “’I clean system” to Audit rooms