Rouba Khachan
Operations Manager at Amro International Trading- Claim this Profile
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Bio
Experience
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Amro International Trading
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United Arab Emirates
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Wellness and Fitness Services
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1 - 100 Employee
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Operations Manager
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Mar 2015 - Present
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Phoenicia Hotel Beirut
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Lebanon
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Hospitality
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100 - 200 Employee
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Human Resources Supervisor
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Jun 2014 - Feb 2015
Recruitment section. Recruiting people Recruitment section. Recruiting people
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Learning and Development Supervisor
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Jul 2013 - Jun 2014
- Ensures all new staff undergoes hotel orientation.- Oversees and controls the voluntary cross-Training system.- Conducts training sessions and courses for internal trainees.- Conducts departmental training reviews every six months. - Develops and maintains contact with educational establishments to promote Phoenicia Hotel and the hospitality industry in general to receive more trainees. - Prepares a monthly training report, detailing training activities in the previous month.- Observes and assesses on-job training sessions. - Issuing the on- job training metrics every three months to evaluate the number of trainings and hours per month per employee according to their monthly activities. - Supervises internal and external trainees. - Complete the external trainees training plan every month - Create the newsletter of the hotel and collect all the information that was done during the month: events, training, food and beverage promotions.
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learning and Developemnt Officer
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Nov 2011 - Jul 2013
- Organize the training include: review the list of participants, distribution of materials and training, monitor trainee in training, support trainer in training.- Make training list for employees to sign, take back training documents.- Contact with line managers / supervisors to build up schedule for training materials.- Backup, check training materials periodically.
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Housekeeping Departmental Trainer
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Dec 2010 - Oct 2011
- Maintain knowledge of all hotel services / features and hours of operation to all Housekeeping employees - Maintain complete knowledge of hotel policies and procedures to all the housekeeping employees - Attend designated meetings, take minutes, and dissimilate the message to the entire housekeeping department.- Document all guest requests / complains and communicate such to respective personnel for proper handling. Follow up on guest satisfaction.- Train housekeepers in the use of chemicals, standards and operations.- Create Housekeeping manual Task Breakdown & maintain it up to standards upon training.
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Housekeeping Supervisor
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Jun 2009 - Nov 2010
- Checking profile guests in house and arrivals- Checking rooms and suites- Optimize telephone techniques- Participate in APDR: discuss performance appraisal with higher management- Working in OPERA system- Acquainted to “’I clean system” to Audit rooms
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Education
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Universite Saint Joseph - Institut des Gestions Des Entreprises - Lebanon
Bachelor degree, Hospitality Management -
Besancon Baabdat
Bac 2, Literature