Experience

TapClicks

• United States
• Advertising Services
• 100 - 200 Employee

• Director of Customer Experience Operations

  • Feb 2021 - Present

  San Jose, California, United States

• Director of Customer Success

  • Feb 2019 - Feb 2021

  San Francisco Bay Area

• Customer Success Manager

  • Jun 2017 - Feb 2019

  San Jose, Ca

• Solutions Associate

  • Apr 2016 - Jun 2017

  San Jose, Ca http://www.tapclicks.com/



Levi Strauss & Co.

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Reporting Analyst via Randstad

  • Feb 2015 - Feb 2016

  San Francisco Bay Area -Worked closely with the Senior Analyst within the Applied Analytics team to build a store database. This store database included over 28,000 wholesale and retail locations where Levi’s is sold within the US. -Took ownership in running, maintaining and editing a variety of excel and business objects reports. Tasks involved data cleaning, geocoding addresses, and investigating each store’s status. -Aided in building a trade area database which maps each store within a 5 mile radius of each… Show more -Worked closely with the Senior Analyst within the Applied Analytics team to build a store database. This store database included over 28,000 wholesale and retail locations where Levi’s is sold within the US. -Took ownership in running, maintaining and editing a variety of excel and business objects reports. Tasks involved data cleaning, geocoding addresses, and investigating each store’s status. -Aided in building a trade area database which maps each store within a 5 mile radius of each other. This database will help LS & Co sales team find future opportunities for their accounts. -Utilized Business Objects to run monthly shopper traffic reports for key markets in the US. This report was used to benchmark LS&Co sales and shopper traffic performance. Show less



Google

• United States
• Software Development
• 700 & Above Employee

• Helpouts by Google Policy&Quality Enforcement Specialist/Customer Support

  • Nov 2013 - Jan 2015

  Mountain View My role at Helpouts by Google entails recruiting and on boarding specialty providers for an online marketplace for expert help. As a policy enforcement specialist and support representative, I ensure that the quality and integrity of the platform is maintained to be the premier platform for help. Vetted provider expertise in their respective fields and ensuring policy compliance amongst accepted providers for the online community. As a contractor via Randstad, I served as the bridge between… Show more My role at Helpouts by Google entails recruiting and on boarding specialty providers for an online marketplace for expert help. As a policy enforcement specialist and support representative, I ensure that the quality and integrity of the platform is maintained to be the premier platform for help. Vetted provider expertise in their respective fields and ensuring policy compliance amongst accepted providers for the online community. As a contractor via Randstad, I served as the bridge between provider and customer relations for the marketplace ecosystem. Key Contributions and Accomplishments: -High average of 5 star positive rating with profile Review and Provider Consultations -Top 95% percentile for product quality reviews and operations. -Conduct training sessions for review team on how to recruit and interview potential providers. -Promoted to primary Health specialist for the Quality Review team s Health category. -Skilled Vendor relationship management with external vendors for all license verification to ensure service level agreements and quality goals are met. -Managed high profile listing escalations that require intense policy interpretation and legal consultation. -Revamped Health category workflow and processes through internal Help center using HTML and CSS. Helped in improving team efficiency leading to large scale team calibration. -Facilitating communication between cross-functional teams ranging from Engineering, Marketing, Business operations, Customer support, and vendors. SKILLS AND TOOLS USED: Organization, Researching, Technical Writing, Data Analysis, Data Entry, Workflow Analysis, Team Collaboration, Training Facilitation, HTML/CSS, Vendor Relationship Management, Customer Relations, Business Communication Show less



University of California, San Francisco

• United States
• Higher Education
• 700 & Above Employee

• HIV Epidemiology Data Extractor/Analyst

  • Jan 2013 - May 2013

  UCSF Researched at UCSF that involved collecting Global HIV data to comprise a web-base HIV cost-effectiveness modeling tool to help health policy makers around the world to decide what HIV intervention best fit their HIV Prevention and Treatment portfolios. Interpreted intervention efficacy and cost effectiveness through research papers and global networks for 50+ countries in need. Accomplished to collect data for majority of Asia, Pacific, and African Countries with 80+ vital indicators of HIV… Show more Researched at UCSF that involved collecting Global HIV data to comprise a web-base HIV cost-effectiveness modeling tool to help health policy makers around the world to decide what HIV intervention best fit their HIV Prevention and Treatment portfolios. Interpreted intervention efficacy and cost effectiveness through research papers and global networks for 50+ countries in need. Accomplished to collect data for majority of Asia, Pacific, and African Countries with 80+ vital indicators of HIV Transmission with a strict deadline of 5 months. Beta version of the web-base tool can be found in the link below. Key contributions and Accomplishments: -Contributed to population extrapolation for unidentified high risk population. -Found 80 + vital indications of transmission on most susceptible populations that are at high risk of contracting HIV. -Re-organized database to comply and align with the World Health Organization data. -Accomplished data collection for majority of Asia, Pacific and African countries and collectively generated data for 50+ countries. -Arranged and met with key stakeholders of HIV -Constructed weekly data reports for data requirements and limitations. SKILLS AND TOOLS USED: Organization, Epidemiology Research, Data Entry, Team Collaboration, Biostatistics, Data Analysis,Software: Google Docs (Docs, Sheets, Slides), Chrome, Google Mail, Google Calendar Show less



Men's Wearhouse

• United States
• Retail
• 1 - 100 Employee

• Men's Wearhouse Marketing Brand Ambassador

  • Sep 2012 - May 2013

  Served as a liaison that connected students with Men’s Warehouse to promote and increase sales for MW brand/products. Started implementation of innovative marketing strategies to advertise Men’s Warehouse Products to a focus population by recruiting suit Representatives to distribute promotional codes to boosts sales. Utilized public relations for campus organizations and groups to merge with the Men’s Wearhouse brand.



Dahl Cognitive Research

• Research Assistant

  • Aug 2011 - Aug 2012

  Berkeley, Ca Facilitated research sessions of teen cognition and inputted data of methods and results for study outcomes. Reached goal of recruiting 100+ research participants to increase study strength for statistical analysis and data. Managed subject files and took charge in many administrative tasks such as phone scheduling, outreaching, organizing and record keeping in regards to complying with IRB standards and maintaining Good Clinical Practice (GCP). Key Contributions and… Show more Facilitated research sessions of teen cognition and inputted data of methods and results for study outcomes. Reached goal of recruiting 100+ research participants to increase study strength for statistical analysis and data. Managed subject files and took charge in many administrative tasks such as phone scheduling, outreaching, organizing and record keeping in regards to complying with IRB standards and maintaining Good Clinical Practice (GCP). Key Contributions and Achievements: -Recruitment/Advertising utilizing marketing techniques to collaborate with local businesses. -Key Administration role in scheduling Trial studies to meet weekly quota for a strong statistical validity. -Increasing documentation efficiency and record keeping of sensitive data for over 100 participants by helping devise ID system. SKILL AND TOOLS USED: Recruiting, Marketing, Organizing, Scheduling, Data management, Data Support, Outreaching, Good Clinical Practice Show less



Phi Sigma Pi National Honor Fraternity

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Internal Vice President

  • Aug 2011 - Aug 2012

  Berkeley, Ca Led multiple committees for innovative project planning and event organizing that promoted scholarship, leadership, and fellowship. Served as a liaison and organization contact for Public Relations and networking. Helped achieve balancing a budget deficit of organization funds with Fundraising chair and maintain a balanced account thereof. Maintained and update organization bylaws and chapter constitution for better compliance with chapter values and mission through Roberts Rules of Order.



Southeast Asian Student Coalition

• Program Coordinator

  • Aug 2010 - Aug 2011

  Berkeley,CA Supervised and recruited high quality mentors and volunteers to work during Summer Program for High school students from various parts of the country. Took charge and organized many of program logistics, which includes curriculum, housing, transportation, funding/budget, and accommodations. Contributed 15+ hours per day to supervise and run Summer program. Facilitated effective team building and exceptional training for staff to mentor/assist student clients. Key Contributions and… Show more Supervised and recruited high quality mentors and volunteers to work during Summer Program for High school students from various parts of the country. Took charge and organized many of program logistics, which includes curriculum, housing, transportation, funding/budget, and accommodations. Contributed 15+ hours per day to supervise and run Summer program. Facilitated effective team building and exceptional training for staff to mentor/assist student clients. Key Contributions and Management: Recruited high quality mentors from 5 regions of California and first to recruit out of state. Created mentor/volunteer applications and waiver forms with a goal of 30+ mentor applicants(receive ~48 total) and 20+ Full-time volunteers(received 50+ total). Co-primary decision maker in selecting 16 mentors and 15 full time volunteers. -Organized program curriculum and logistics for 100+ participants which includes housing, transportation, funding/budgeting, and staffing -Managed a 7day 5 night program work schedule and ensuring all shifts were covered by staff members. Successfully directed team functions and tasks to mentor and volunteer staff on a strict program schedule. -Facilitate team trainings and staff meetings to prep for a successful program launch. Utilized eclectic team building tools to build a strong group of mentors and volunteers coming from various backgrounds SKILLS AND TOOLS USED: Team Management , Program Management, Event Organizing, Logistics, Recruitment/Hiring, Team building, Scheduling, Fundraising, Budgeting, Advising Show less



Berkeley Cambodian Student Association

• Finance Director

  • Aug 2010 - Aug 2011

  University of California Berkeley Work with organization's budget and budget submission to the Berkeley ASUC. Evaluated and approved budget requests and purchase orders.



American Red Cross

• United States
• Non-profit Organizations
• 700 & Above Employee

• President of Youth Services

  • May 2008 - May 2009

  Stockton, Ca Served as executive officer of all ARC high school organizations within San Joaquin County to organize active community service events and recruiting Youth volunteers. Helped Manage Finance by fundraising $13000 for the American Red Cross for a youth Health and Safety Summer Camp.