Rosy Bonifacio
Service Delivery Manager at Sliide- Claim this Profile
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Japanese Elementary proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Stephen Carl
Rosy has the invaluable gift of raising the energy and mood in any environment that she participates in, both virtual and face to face. This makes the tackling of complex and critical tasks much easier. She is excellent at actively encouraging the required output from her team members without their realising that they have been gently cajoled into delivering. Her ability to define black and white processes from a grey environment is particularly useful when a company is expanding and evolving. I have seen first hand how Rosy was able to herd cats in various roles and locations, virtually and in real life so that they delivered key critical products on time and to budget. Her team's ability to react quickly and efficiently resulted in their being trusted with essential customer facing projects that made a real difference to the company's success. A natural networker, Rosy also contributed to the wider company in many social and communication related ways.
Frankie Kearney
I had the opportunity to work closely with Rosy on the delivery and rollout of our services to both new and existing clients. Rosy had the ability to understand the wide-ranging personalities across the organisation, adapting her style to gather necessary information, organise projects, and effectively communicate her team's work throughout the business. It was great to see Rosy proactively evolve her team's ways of working by undertaking root cause analysis on bottlenecks, and then using that analysis to design and implementing new process that made her team and the wider company more operationally efficient. Collaborating with someone proactive, kind, and enthusiastic is always a privilege. I look forward to seeing what Rosy does next.
Stephen Carl
Rosy has the invaluable gift of raising the energy and mood in any environment that she participates in, both virtual and face to face. This makes the tackling of complex and critical tasks much easier. She is excellent at actively encouraging the required output from her team members without their realising that they have been gently cajoled into delivering. Her ability to define black and white processes from a grey environment is particularly useful when a company is expanding and evolving. I have seen first hand how Rosy was able to herd cats in various roles and locations, virtually and in real life so that they delivered key critical products on time and to budget. Her team's ability to react quickly and efficiently resulted in their being trusted with essential customer facing projects that made a real difference to the company's success. A natural networker, Rosy also contributed to the wider company in many social and communication related ways.
Frankie Kearney
I had the opportunity to work closely with Rosy on the delivery and rollout of our services to both new and existing clients. Rosy had the ability to understand the wide-ranging personalities across the organisation, adapting her style to gather necessary information, organise projects, and effectively communicate her team's work throughout the business. It was great to see Rosy proactively evolve her team's ways of working by undertaking root cause analysis on bottlenecks, and then using that analysis to design and implementing new process that made her team and the wider company more operationally efficient. Collaborating with someone proactive, kind, and enthusiastic is always a privilege. I look forward to seeing what Rosy does next.
Stephen Carl
Rosy has the invaluable gift of raising the energy and mood in any environment that she participates in, both virtual and face to face. This makes the tackling of complex and critical tasks much easier. She is excellent at actively encouraging the required output from her team members without their realising that they have been gently cajoled into delivering. Her ability to define black and white processes from a grey environment is particularly useful when a company is expanding and evolving. I have seen first hand how Rosy was able to herd cats in various roles and locations, virtually and in real life so that they delivered key critical products on time and to budget. Her team's ability to react quickly and efficiently resulted in their being trusted with essential customer facing projects that made a real difference to the company's success. A natural networker, Rosy also contributed to the wider company in many social and communication related ways.
Frankie Kearney
I had the opportunity to work closely with Rosy on the delivery and rollout of our services to both new and existing clients. Rosy had the ability to understand the wide-ranging personalities across the organisation, adapting her style to gather necessary information, organise projects, and effectively communicate her team's work throughout the business. It was great to see Rosy proactively evolve her team's ways of working by undertaking root cause analysis on bottlenecks, and then using that analysis to design and implementing new process that made her team and the wider company more operationally efficient. Collaborating with someone proactive, kind, and enthusiastic is always a privilege. I look forward to seeing what Rosy does next.
Stephen Carl
Rosy has the invaluable gift of raising the energy and mood in any environment that she participates in, both virtual and face to face. This makes the tackling of complex and critical tasks much easier. She is excellent at actively encouraging the required output from her team members without their realising that they have been gently cajoled into delivering. Her ability to define black and white processes from a grey environment is particularly useful when a company is expanding and evolving. I have seen first hand how Rosy was able to herd cats in various roles and locations, virtually and in real life so that they delivered key critical products on time and to budget. Her team's ability to react quickly and efficiently resulted in their being trusted with essential customer facing projects that made a real difference to the company's success. A natural networker, Rosy also contributed to the wider company in many social and communication related ways.
Frankie Kearney
I had the opportunity to work closely with Rosy on the delivery and rollout of our services to both new and existing clients. Rosy had the ability to understand the wide-ranging personalities across the organisation, adapting her style to gather necessary information, organise projects, and effectively communicate her team's work throughout the business. It was great to see Rosy proactively evolve her team's ways of working by undertaking root cause analysis on bottlenecks, and then using that analysis to design and implementing new process that made her team and the wider company more operationally efficient. Collaborating with someone proactive, kind, and enthusiastic is always a privilege. I look forward to seeing what Rosy does next.
Credentials
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Learning JAVA
LinkedIn Learning ⋅ Course CertificateJan, 2021- Nov, 2024 -
ISEB: Business Analysis Foundation
BCS, The Chartered Institute for ITOct, 2014- Nov, 2024 -
ITIL Foundation
BCS, The Chartered Institute for ITSep, 2014- Nov, 2024 -
PRINCE2 Foundation
BCS, The Chartered Institute for ITSep, 2014- Nov, 2024 -
Level 2 Award for Personal License Holders
St Austell BrewerySep, 2012- Nov, 2024 -
Freshdesk product expert certification
FreshworksMar, 2019- Nov, 2024
Experience
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Sliide
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Service Delivery Manager
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Mar 2023 - Aug 2023
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Technical Product Support Manager
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Apr 2022 - Mar 2023
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Zebra Technologies
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Technical Support Manager, EMEA - Reflexis
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Jan 2021 - Jun 2021
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Torstone Technology
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United Kingdom
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Financial Services
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1 - 100 Employee
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Head of APAC Client Support and QA/Testing
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Sep 2019 - Aug 2020
In addition to continuing my duties from my senior role, my additional responsibilities included; Head of Support — Managing the Asian Support processes, including leading monthly support meetings with clients to ensure a high level of support is being maintained. Recruiting and training new support staff. Managing the APAC SLA’s and KPI’s. QA Specialist — Brought new clients on to our monthly release process whilst creating new processes to ensure a fast and reliable testing… Show more In addition to continuing my duties from my senior role, my additional responsibilities included; Head of Support — Managing the Asian Support processes, including leading monthly support meetings with clients to ensure a high level of support is being maintained. Recruiting and training new support staff. Managing the APAC SLA’s and KPI’s. QA Specialist — Brought new clients on to our monthly release process whilst creating new processes to ensure a fast and reliable testing environment. Completed QA testing across 15-20 client environments, globally each month. Implementation — Completed new client implementation in HK which consisted of requirements gathering, implementation of market trade flows, using XSL/XSLT to create client confirmations and testing. Moreover, I use our internal functional language to default and validate flows and processes. Pre-Sales Support — Setting up demonstration environments within our product, giving demonstrations to potential clients and requirements gathering. Operations Management — I’ve led the recruitment drive in HK filling roles such as Developer, PM’s, BA’s, System engineers, Pre-sales and management roles doubling our office size within a year. This included headhunting using the likes of LinkedIn and building up PSL’s with contract negotiation. I also conducted technical tests and interviews as well as arranging interviews across varying time zones. As these roles have been filled, I complete staff on-boarding and training for all new recruits. I have also led three office relocation projects, liaising with estate agents, design and construction companies. This included budgeting, time management and negotiating with external parties.
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Senior Client Support & QA Specialist
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Jan 2019 - Sep 2019
This role has grown from an entry level application support role to multiple roles. My responsibilities have included; Senior Client Application Support — Global first to third line support for our product Inferno (Post-trade back office application). Liaising with clients and 3rd parties (FCA, SWIFT/CREST, Finastra etc.) to solve client issues. Application monitoring and fixing all issues that crop up. I also wrote up technical documentation on client support, new product flows, testing… Show more This role has grown from an entry level application support role to multiple roles. My responsibilities have included; Senior Client Application Support — Global first to third line support for our product Inferno (Post-trade back office application). Liaising with clients and 3rd parties (FCA, SWIFT/CREST, Finastra etc.) to solve client issues. Application monitoring and fixing all issues that crop up. I also wrote up technical documentation on client support, new product flows, testing and training. Senior Software Tester — Within 4 months of starting at Torstone, I then took over and revamped the testing process within the company. This included designing and implementing various testing protocols. I also completed monthly manual testing for maintenance/enhancement releases. Moreover, I trained new staff in testing as the company grew (both clients and staff). Technical skills used; SQL, UNIX - command line and BASH, XSL, Internal functional language, basic C++/Python/Perl
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Client Application Support & QA Specialist
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Apr 2015 - Jan 2019
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Client Application Support
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Oct 2014 - Apr 2015
Torstone Technology is a leading global provider of cross-asset securities and derivatives post-trade processing technology. Our post-trade platform Inferno was originally built by and for a global investment bank. At the core of its design is the ability to flex to new requirements: to be fast, flexible and future-proof. Using Inferno, you can manage the entire cross-asset post-trade workflow, from trade capture and confirmation through to reconciliation, all in a single, integrated platform… Show more Torstone Technology is a leading global provider of cross-asset securities and derivatives post-trade processing technology. Our post-trade platform Inferno was originally built by and for a global investment bank. At the core of its design is the ability to flex to new requirements: to be fast, flexible and future-proof. Using Inferno, you can manage the entire cross-asset post-trade workflow, from trade capture and confirmation through to reconciliation, all in a single, integrated platform. This helps you reduce costs, achieve greater control, minimise risk, and drive operational efficiency. Torstone puts many decades of investment banking expertise together with in-depth global financial market and technology industry knowledge to offer agile, secure, scalable, and cost-effective solutions. Using our fully integrated cloud-based technology means you spend less time on manual processing and maintaining regulatory compliance, and more time with your customers. We are a fast-growing company headquartered in London, with offices in New York, Toronto, Hong Kong, Singapore, and Tokyo.
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FDM Group
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United Kingdom
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Information Technology & Services
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700 & Above Employee
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IT Consultant
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Aug 2014 - Oct 2016
FDM Group is a professional services provider with a focus on IT, as well as a leading IT graduate employer. Using a tailored blend of specialist training and skills development, FDM transforms high-calibre graduates into professional IT and business Consultants through their unique Graduate Programme. FDM’s Graduate Programme tailors training around your skill set, offering an individual learning pathway with either a business or technical focus. Training pathways include… Show more FDM Group is a professional services provider with a focus on IT, as well as a leading IT graduate employer. Using a tailored blend of specialist training and skills development, FDM transforms high-calibre graduates into professional IT and business Consultants through their unique Graduate Programme. FDM’s Graduate Programme tailors training around your skill set, offering an individual learning pathway with either a business or technical focus. Training pathways include Project/Business Analysis, Business Test Analysis, Data and Operational Analysis, Software Testing, Software Development, Production Support and MX.3 Production Support. Courses completed: - Oracle SQL - VBA - Financial Industry Awareness - Web Application (HTML5/ CSS3, responsive design) - UNIX - Bash - PRINCE2 Foundation - ISEB - ITIL Show less FDM Group is a professional services provider with a focus on IT, as well as a leading IT graduate employer. Using a tailored blend of specialist training and skills development, FDM transforms high-calibre graduates into professional IT and business Consultants through their unique Graduate Programme. FDM’s Graduate Programme tailors training around your skill set, offering an individual learning pathway with either a business or technical focus. Training pathways include… Show more FDM Group is a professional services provider with a focus on IT, as well as a leading IT graduate employer. Using a tailored blend of specialist training and skills development, FDM transforms high-calibre graduates into professional IT and business Consultants through their unique Graduate Programme. FDM’s Graduate Programme tailors training around your skill set, offering an individual learning pathway with either a business or technical focus. Training pathways include Project/Business Analysis, Business Test Analysis, Data and Operational Analysis, Software Testing, Software Development, Production Support and MX.3 Production Support. Courses completed: - Oracle SQL - VBA - Financial Industry Awareness - Web Application (HTML5/ CSS3, responsive design) - UNIX - Bash - PRINCE2 Foundation - ISEB - ITIL Show less
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Acorn by Synergie
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United Kingdom
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Staffing and Recruiting
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200 - 300 Employee
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IT Resourcer
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Nov 2013 - Jul 2014
I am part of Acorn Recruitment's IT specific department, and as such i strive to place the ideal and best suited IT candidates in a job that they will love. Morevoer, i help candidates from the application process through to the negotiations of their new contract. I am part of Acorn Recruitment's IT specific department, and as such i strive to place the ideal and best suited IT candidates in a job that they will love. Morevoer, i help candidates from the application process through to the negotiations of their new contract.
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Bar Supervisor
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Apr 2012 - Oct 2013
Customer Service, Ordering stock, Taking orders, Managing and Training Staff, Taking Reservations, Cleaning, Waitressing, Some Food Preparation, Hardware and Software Maintenance Customer Service, Ordering stock, Taking orders, Managing and Training Staff, Taking Reservations, Cleaning, Waitressing, Some Food Preparation, Hardware and Software Maintenance
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Manager
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Dec 2011 - Apr 2013
Running the establishment while proprietors are away, Customer Service, Ordering stock, Managing the Rotas, Taking Orders, Managing and Training Staff, Taking Reservations, Cleaning, Waitressing, Cashing up/Banking Running the establishment while proprietors are away, Customer Service, Ordering stock, Managing the Rotas, Taking Orders, Managing and Training Staff, Taking Reservations, Cleaning, Waitressing, Cashing up/Banking
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Floor Manager
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Feb 2007 - Dec 2012
Cashing up/Banking, Customer Service, Ordering stock, Managing the Rotas, Taking orders, Managing and Training Staff, Taking Reservations, Cleaning, Waitressing, Some Food Preparation Cashing up/Banking, Customer Service, Ordering stock, Managing the Rotas, Taking orders, Managing and Training Staff, Taking Reservations, Cleaning, Waitressing, Some Food Preparation
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Student
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2009 - 2012
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Education
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2012 - 2013
Cardiff University / Prifysgol Caerdydd
PGC Computing and IT Management, Computing and IT Management -
2010 - 2012
Cardiff University / Prifysgol Caerdydd
Japanese, Japanese Studies -
2009 - 2012
University of Wales, Cardiff
BA (Hons), Business and Management with Information Systems -
2007 - 2009
Truro College
A-Level, Mathematics, Business Studies, English Literature
Community
