Experience

NYC Department of Homeless Services

• United States
• Government Administration
• 500 - 600 Employee

• Assistant Commissioner

  • Mar 2019 - Present



NYC Department of Homeless Services

• Program Administrator

  • Nov 2016 - Mar 2019

  Oversee shelter operations and Veteran Service Unit.

• Director of Veteran Services Unit

  • Dec 2012 - Nov 2016

  Assisting Homeless Veterans secure permanent housing. I work closely with the Veteran Administration to assist the Veteran with identifying various services that he/she may be entitled to.

• Associate Fraud Investigator

  • Jun 2010 - Dec 2012

• Administrative Director

  • Feb 2001 - Jun 2010

  Assisted homeless families in obtaining permanent housing, as well as referring to programs for financial and medical needs. Ensured families met qualifications criteria for temporary shelter, supervising 35-40 Investigators and Family Workers in application investigation. Trained new employees. Supervised adult family intake facility, overseeing supervisors and facility management. Ensured compliance with policies and procedures, presenting guideline changes to staff. Monitored case conferences for clients not complying with shelter rules. Communicated with upper management on operational changes and trends. Delivered biweekly presentation to supervisor, outlining staffing issues and client changes / trends. Compiled reports on domestic violence incidents. Tracked client move-out rates in spreadsheets. Reviewed and compiled facility inspection and violation reports. Coordinated with other agencies to meet client needs, including Administration for Children Services and Human Resource Administration.Selected Contributions:Achieved substantial savings through ensuring compliance with qualifications criteria.Reduced number of case overturns through maintaining full compliance and ensuring accurate documentation.Managed project to increase number of available diversion services, reducing number of families applying for shelter, to include spearheading three-month pilot program to demonstrate viability. Show less



NYC Human Resources Administration

• Associate Fraud Investigator / Supervisor

  • Jun 1995 - Feb 2001

  Directed team of up to 12 Investigators in reviewing and identifying details related to welfare fraud. Developed training and mentoring plans to improve total performance in the areas of quality and productivity. Served on point to coordinate with senior management regarding fraud cases. Selected to serve as Acting Borough Chief for six months. Identified and closed 85 fraudulent private shelter cases through thorough investigation, leading to $610K+ in savings each year. Spearheaded closure of ~45% of cases each year by identifying off-the-book or misreported income and recommended rejection of 35% of cases following residence and employment checks. Show less