Rostra Maghfira Hernida

Customer Service Online at Fingerspot
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Contact Information
us****@****om
(386) 825-5501
Location
Jombang, East Java, Indonesia, ID
Languages
  • English Limited working proficiency
  • Indonesian Native or bilingual proficiency

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Bio

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Ekky Jorgian Indra Saputra

Rostra is a fast learner person. She has various work experience that means she always open to learn something new. The reason why I choose Rostra as a workmate is she could be a great employee with great attitude. Good luck for your new journey and welcome to Fingerspot!

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Credentials

  • Behavioral Event Interview of Selection Process
    Synergy HR Consulting
    Nov, 2020
    - Oct, 2024
  • Human Resource Management Overview
    Synergy HR Consulting
    Nov, 2020
    - Oct, 2024
  • EFSET English Certificate 73/100 (C2 Proficient)
    EF Standard English Test (EF SET)

Experience

  • Fingerspot
    • Surabaya, East Java, Indonesia
    • Customer Service Online
      • Sep 2023 - Present

      Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

  • Remotasks
    • San Fransisco
    • Independent Contractor
      • Jun 2022 - Present

      Working on a variety of microtasks for the AI (Artificial Intelligence) systems of a global company's e-commerce solution platform. My scope of work covers image annotation, data labeling, and data categorization for numerous clients, including small startups to big corporations. Working on a variety of microtasks for the AI (Artificial Intelligence) systems of a global company's e-commerce solution platform. My scope of work covers image annotation, data labeling, and data categorization for numerous clients, including small startups to big corporations.

  • Lembaga Advokasi Perlindungan Konsumen Nasional
    • Jombang, East Java, Indonesia
    • Data entry
      • Oct 2021 - Present

      Move information from paper forms to computer files or database systems. Enter the information that was given directly by the customer. Make spreadsheets with more than 100 files each day without mistakes Move information from paper forms to computer files or database systems. Enter the information that was given directly by the customer. Make spreadsheets with more than 100 files each day without mistakes

  • Soren Ronan
    • Riga, Latvia
    • Virtual Assistant
      • Jan 2023 - Apr 2023

      Working on product listings for online shop, edit description for pinterest board, stocks listing, like/comment/post on twitter, instagram, and facebook Working on product listings for online shop, edit description for pinterest board, stocks listing, like/comment/post on twitter, instagram, and facebook

  • payever
    • Hamburg, Germany
    • Data Entry Specialist
      • Aug 2022 - Oct 2022

      Obtaining client data involves accurately and swiftly entering data from several sources into a computer database. Keeping track of everything to make sure that data entries are correct and full Obtaining client data involves accurately and swiftly entering data from several sources into a computer database. Keeping track of everything to make sure that data entries are correct and full

  • Allinonenuna.store
    • Indonesia
    • Online Marketing Manager
      • Nov 2018 - Aug 2022

      Leading the company and delivering customer service by actively managing more than 10 product orders each day, selling more than 5 types of products online to hundreds of clients, and being in charge of packaging and timely delivery of products throughout Indonesia to ensure customer happiness. Leading the company and delivering customer service by actively managing more than 10 product orders each day, selling more than 5 types of products online to hundreds of clients, and being in charge of packaging and timely delivery of products throughout Indonesia to ensure customer happiness.

  • Phylia Psychology Center
    • Malang, East Java, Indonesia
    • Psychology Tes - Tester
      • Nov 2021 - Nov 2021

      Conducting psychological measurements in vocational high school students for career selection Conducting psychological measurements in vocational high school students for career selection

  • Confidential Company
    • Indonesia
    • Content Moderator
      • May 2021 - Aug 2021

      Review and moderate user-generated audio content to ensure it meets community guidelines and standards. Identify and flag inappropriate or harmful content, including hate speech, graphic violence, and other types of offensive content. Review and moderate user-generated audio content to ensure it meets community guidelines and standards. Identify and flag inappropriate or harmful content, including hate speech, graphic violence, and other types of offensive content.

  • Indonesia Leadership and Education Consultant (LED)
    • Malang, East Java, Indonesia
    • Psychological scoring
      • Jan 2020 - Jan 2020

      Scoring psychological test data for senior high school students for career path selection Scoring psychological test data for senior high school students for career path selection

  • Puskesmas Dinoyo Malang
    • Malang, East Java, Indonesia
    • Psychology Intern
      • Jun 2018 - Aug 2018

      Become an assistant psychologist in data collection, helping to create referral letters and entering population data. Become an assistant psychologist in data collection, helping to create referral letters and entering population data.

Education

  • Universitas Negeri Malang
    Sarjana, Psikologi
    2015 - 2020

Community

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