Experience

Flexperto

• Germany
• Internet Publishing
• 1 - 100 Employee

• Customer Success Manager

  • Sep 2021 - Present

  I am responsible for the technical onboarding of our customers to our SaaS solution. Additionally, I regularly create reports which are measuring the success of their campaign. Furthermore, I take support requests. Furthermore, I am responsible for training the interns and accompanying them as their mentors during their internship period. I am responsible for the technical onboarding of our customers to our SaaS solution. Additionally, I regularly create reports which are measuring the success of their campaign. Furthermore, I take support requests. Furthermore, I am responsible for training the interns and accompanying them as their mentors during their internship period.



onOffice GmbH

• Germany
• IT Services and IT Consulting
• 100 - 200 Employee

• Junior Solutions Consultant

  • Dec 2019 - Sep 2021

  As a Junior Client Manager I am the direct technical contact for national and international major customers. I support them in all aspects of the software. Furthermore I hold trainings and webinars.

• Assistant Project Manager

  • Jun 2019 - Dec 2019

  As a project manager I am acting as the first point of contact for new and existing costumers. Additionally, I am coordinating incoming requests and support the onboarding process.

• Student Assistant - Project Manager

  • Aug 2018 - Jun 2019

• Trainee - Project Manager

  • Apr 2018 - Jul 2018



Prodialog GmbH & Co. KG

• Kreisfreie Stadt Aachen und Umgebung, Deutschland

• Sales Service Manager

  • Feb 2018 - Apr 2018

  Working in sales gave me the opportunity to work in the very front line of the customer journey. Working in sales gave me the opportunity to work in the very front line of the customer journey.



MAIX GmbH

• Kreisfreie Stadt Aachen und Umgebung, Deutschland

• Student Assistant - Interviewer

  • Sep 2017 - Feb 2018

  In this position I conducted research interviews on the phone for financial service providers. In this position I conducted research interviews on the phone for financial service providers.



Gießerei-Institut Der RWTH Aachen

• Germany
• 1 - 100 Employee

• Student Assistant

  • Sep 2016 - Aug 2017

  Here I had the chance to use my theoretical knowledge in practice, such as casting moulds and testing binder products. Here I had the chance to use my theoretical knowledge in practice, such as casting moulds and testing binder products.



H2K Minerals GbmH

• Denkendorf, Stuttgart

• Trainee

  • Oct 2016 - Dec 2016

  Here I have examined different types of binders for their physical and chemical characteristics. Here I have examined different types of binders for their physical and chemical characteristics.



Image|Flowers Nightclub

• Aachen

• Barkeeper

  • May 2012 - Jul 2014

  During my time at Image|Flowers I learned to work within a fast pace environment and how to adapt to rapidly changing situations. During my time at Image|Flowers I learned to work within a fast pace environment and how to adapt to rapidly changing situations.



Tijuana

• Mexico
• Government Administration
• 1 - 100 Employee

• Barkeeper

  • May 2011 - May 2012

  Here I made my first experiences in hospitality Here I made my first experiences in hospitality



Courté J. & Co. KG

• Kreisfreie Stadt Aachen und Umgebung, Deutschland

• Manager of Sales

  • Jul 2010 - Apr 2011

  I acted as a sales person for insurances. I acted as a sales person for insurances.



Service4U

• Kreisfreie Stadt Aachen und Umgebung, Deutschland

• Storekeeper

  • Jun 2009 - Jun 2010

  In this job I was responsible for the commissioning of clothes. In this job I was responsible for the commissioning of clothes.