Head of Delivery

• May 2021 - Present

PMO - Technology Third Party Risk

• Jun 2020 - May 2021

Programme Portfolio Manager

• Dec 2018 - Jun 2020

Programme Manager

• Jul 2018 - Nov 2018

Programme Manager / PMO Manager

• Nov 2016 - May 2018

Leading Finance PMO in a multi-workstream programme to deliver the Financial and Regulatory Reporting component of the TSB Migration programme. Internal and central programme reporting, resourcing, team management and programme closure. Dependency and risk management, control of overall Finance plan. Secretariat of central Finance Committee. Managed the delivery of four Finance regulatory reporting workstreams through to migration (FSCS, FATCA/CRS, BBSI/ISA, and VAT). Management of… Show more Leading Finance PMO in a multi-workstream programme to deliver the Financial and Regulatory Reporting component of the TSB Migration programme. Internal and central programme reporting, resourcing, team management and programme closure. Dependency and risk management, control of overall Finance plan. Secretariat of central Finance Committee. Managed the delivery of four Finance regulatory reporting workstreams through to migration (FSCS, FATCA/CRS, BBSI/ISA, and VAT). Management of internal project teams, coordinating testing with the Finance regulators. KEY ACCOMPLISHMENTS:  Successful migration of FSCS, FATCA/CRS, and BBSI/ISA reporting changes from an LBG delivery model to an internal delivery process, including test submissions to the Regulators.  Transition of project/programme leadership of workstreams into a BAU lead project model, ensuring business ownership engagement before and after migration. Show less Leading Finance PMO in a multi-workstream programme to deliver the Financial and Regulatory Reporting component of the TSB Migration programme. Internal and central programme reporting, resourcing, team management and programme closure. Dependency and risk management, control of overall Finance plan. Secretariat of central Finance Committee. Managed the delivery of four Finance regulatory reporting workstreams through to migration (FSCS, FATCA/CRS, BBSI/ISA, and VAT). Management of… Show more Leading Finance PMO in a multi-workstream programme to deliver the Financial and Regulatory Reporting component of the TSB Migration programme. Internal and central programme reporting, resourcing, team management and programme closure. Dependency and risk management, control of overall Finance plan. Secretariat of central Finance Committee. Managed the delivery of four Finance regulatory reporting workstreams through to migration (FSCS, FATCA/CRS, BBSI/ISA, and VAT). Management of internal project teams, coordinating testing with the Finance regulators. KEY ACCOMPLISHMENTS:  Successful migration of FSCS, FATCA/CRS, and BBSI/ISA reporting changes from an LBG delivery model to an internal delivery process, including test submissions to the Regulators.  Transition of project/programme leadership of workstreams into a BAU lead project model, ensuring business ownership engagement before and after migration. Show less

Digital Marketing Programme Manager

• Mar 2016 - Nov 2016

DIGITAL PROGRAMME MANAGER – DIGITAL MARKETING PROGRAMME Leading multi-workstream programme to deliver the overall Digital Marketing programme comprising of replatforming the UK enterprise web pages to the Group platform (WCS) and the delivery of the Oracle Eloqua Lead Management capability KEY ACCOMPLISHMENTS: • Replatformed the UK Enterprise web pages to new CMS platform, including integrated webforms and web tracking to Eloqua • Implemented the end to end Eloqua solution in the UK… Show more DIGITAL PROGRAMME MANAGER – DIGITAL MARKETING PROGRAMME Leading multi-workstream programme to deliver the overall Digital Marketing programme comprising of replatforming the UK enterprise web pages to the Group platform (WCS) and the delivery of the Oracle Eloqua Lead Management capability KEY ACCOMPLISHMENTS: • Replatformed the UK Enterprise web pages to new CMS platform, including integrated webforms and web tracking to Eloqua • Implemented the end to end Eloqua solution in the UK business, completed initial campaigns and set up operating model with off shore shared services organisation • Developed delivery framework for further digital marketing capability rollouts across new Vodafone markets Show less DIGITAL PROGRAMME MANAGER – DIGITAL MARKETING PROGRAMME Leading multi-workstream programme to deliver the overall Digital Marketing programme comprising of replatforming the UK enterprise web pages to the Group platform (WCS) and the delivery of the Oracle Eloqua Lead Management capability KEY ACCOMPLISHMENTS: • Replatformed the UK Enterprise web pages to new CMS platform, including integrated webforms and web tracking to Eloqua • Implemented the end to end Eloqua solution in the UK… Show more DIGITAL PROGRAMME MANAGER – DIGITAL MARKETING PROGRAMME Leading multi-workstream programme to deliver the overall Digital Marketing programme comprising of replatforming the UK enterprise web pages to the Group platform (WCS) and the delivery of the Oracle Eloqua Lead Management capability KEY ACCOMPLISHMENTS: • Replatformed the UK Enterprise web pages to new CMS platform, including integrated webforms and web tracking to Eloqua • Implemented the end to end Eloqua solution in the UK business, completed initial campaigns and set up operating model with off shore shared services organisation • Developed delivery framework for further digital marketing capability rollouts across new Vodafone markets Show less

Project Manager

• Feb 2016 - Mar 2016

PROJECT MANAGER – LAND AND PROPERTY SERVICES PROJECT (IRELAND) Managed the infrastructure delivery of a key customer account. Driving a short lead time project to implement two remote site infrastructure installations and an off shore third party indexing operation. KEY ACCOMPLISHMENTS: Delivered scanning an indexing capability into the business for a new client, in a new industry, in six weeks PROJECT MANAGER – LAND AND PROPERTY SERVICES PROJECT (IRELAND) Managed the infrastructure delivery of a key customer account. Driving a short lead time project to implement two remote site infrastructure installations and an off shore third party indexing operation. KEY ACCOMPLISHMENTS: Delivered scanning an indexing capability into the business for a new client, in a new industry, in six weeks

Programme Manager

• Jan 2014 - Oct 2015

IT PROGRAMME MANAGER – PACNET ACQUISITION INTEGRATION Defined integrated programme plan, business outcomes and the management of interdependencies and conflicts. Established IT and financial reporting & monitoring mechanisms, ensuring proper governance reporting across business domains and C level executives. KEY ACCOMPLISHMENTS:  Delivered business cases, financial management, budgets, vendor contracts/commercials & financial control of the IT integration program.  Managed… Show more IT PROGRAMME MANAGER – PACNET ACQUISITION INTEGRATION Defined integrated programme plan, business outcomes and the management of interdependencies and conflicts. Established IT and financial reporting & monitoring mechanisms, ensuring proper governance reporting across business domains and C level executives. KEY ACCOMPLISHMENTS:  Delivered business cases, financial management, budgets, vendor contracts/commercials & financial control of the IT integration program.  Managed internal and external teams across multiple geographies, cultures and time zones (Australia, Asia, UK, & US). PROGRAMME MANAGER– LARGE PROGRAMS Led large program delivery as key IT contact point for concept development, preliminary costing and business case development as well as delivery scope for multiple large scale programs. Managed off-shore delivery teams in India through key partners. Responsible for all programme & project financials, including vendor contracts and management and year-end financials. Salesforce, Callidus Cloud, Sharepoint, Subex ROC and Rating, Oracle Financials, HP Service Manager, Service Now. KEY ACCOMPLISHMENTS: • Delivered Digital Customer Enablement program (Customer facing APIs, customer portal development, mobile app). • Managed Business Enhancement portfolio across business domains, concept, business case, implementation to benefit delivery. • Implemented the first global SDN/NFV capability across the new combined Telstra network, receiving 2015 Leading Light Awards for most innovative Carrier Ethernet or Optical Transport Service. Business case development to global rollout across 22 data centres in six weeks. • IT lead for the wholesale voice transformation programme – business case formation, vendor selection, and through initial deployment phase. • Delivered the replatforming of business critical middleware applications (TIBCO) to new internal cloud based infrastructure. Show less IT PROGRAMME MANAGER – PACNET ACQUISITION INTEGRATION Defined integrated programme plan, business outcomes and the management of interdependencies and conflicts. Established IT and financial reporting & monitoring mechanisms, ensuring proper governance reporting across business domains and C level executives. KEY ACCOMPLISHMENTS:  Delivered business cases, financial management, budgets, vendor contracts/commercials & financial control of the IT integration program.  Managed… Show more IT PROGRAMME MANAGER – PACNET ACQUISITION INTEGRATION Defined integrated programme plan, business outcomes and the management of interdependencies and conflicts. Established IT and financial reporting & monitoring mechanisms, ensuring proper governance reporting across business domains and C level executives. KEY ACCOMPLISHMENTS:  Delivered business cases, financial management, budgets, vendor contracts/commercials & financial control of the IT integration program.  Managed internal and external teams across multiple geographies, cultures and time zones (Australia, Asia, UK, & US). PROGRAMME MANAGER– LARGE PROGRAMS Led large program delivery as key IT contact point for concept development, preliminary costing and business case development as well as delivery scope for multiple large scale programs. Managed off-shore delivery teams in India through key partners. Responsible for all programme & project financials, including vendor contracts and management and year-end financials. Salesforce, Callidus Cloud, Sharepoint, Subex ROC and Rating, Oracle Financials, HP Service Manager, Service Now. KEY ACCOMPLISHMENTS: • Delivered Digital Customer Enablement program (Customer facing APIs, customer portal development, mobile app). • Managed Business Enhancement portfolio across business domains, concept, business case, implementation to benefit delivery. • Implemented the first global SDN/NFV capability across the new combined Telstra network, receiving 2015 Leading Light Awards for most innovative Carrier Ethernet or Optical Transport Service. Business case development to global rollout across 22 data centres in six weeks. • IT lead for the wholesale voice transformation programme – business case formation, vendor selection, and through initial deployment phase. • Delivered the replatforming of business critical middleware applications (TIBCO) to new internal cloud based infrastructure. Show less

Programme Manager

• Jun 2013 - Dec 2013

Concluded the completion of a major business wide transformation programme, Evolution, across the key Telstra Global business entities. Guided large and complex data migrations from disparate source systems into evolving target systems. Managed multiple vendors and development houses to successful delivery and managed expectations and support of C-level & impacted business stakeholders. Target applications included Salesforce, Callidus Cloud, Sharepoint, Subex ROC and Rating, Oracle… Show more Concluded the completion of a major business wide transformation programme, Evolution, across the key Telstra Global business entities. Guided large and complex data migrations from disparate source systems into evolving target systems. Managed multiple vendors and development houses to successful delivery and managed expectations and support of C-level & impacted business stakeholders. Target applications included Salesforce, Callidus Cloud, Sharepoint, Subex ROC and Rating, Oracle Financials, HP Service Manager, Service Now, Granite. KEY ACCOMPLISHMENTS: • Integrated core business systems and processes across 6 global offices onto one global platform and operating model. Scope included IT and business changes across Sales, Marketing, Provisioning, Assurance, Billing and Finance functions. • This program of work completed on time and on budget in December 2013. • Redesign of IT delivery function post transformation, downsizing teams and redesign of people and reporting structures Show less Concluded the completion of a major business wide transformation programme, Evolution, across the key Telstra Global business entities. Guided large and complex data migrations from disparate source systems into evolving target systems. Managed multiple vendors and development houses to successful delivery and managed expectations and support of C-level & impacted business stakeholders. Target applications included Salesforce, Callidus Cloud, Sharepoint, Subex ROC and Rating, Oracle… Show more Concluded the completion of a major business wide transformation programme, Evolution, across the key Telstra Global business entities. Guided large and complex data migrations from disparate source systems into evolving target systems. Managed multiple vendors and development houses to successful delivery and managed expectations and support of C-level & impacted business stakeholders. Target applications included Salesforce, Callidus Cloud, Sharepoint, Subex ROC and Rating, Oracle Financials, HP Service Manager, Service Now, Granite. KEY ACCOMPLISHMENTS: • Integrated core business systems and processes across 6 global offices onto one global platform and operating model. Scope included IT and business changes across Sales, Marketing, Provisioning, Assurance, Billing and Finance functions. • This program of work completed on time and on budget in December 2013. • Redesign of IT delivery function post transformation, downsizing teams and redesign of people and reporting structures Show less

Project Manager

• Mar 2013 - Jun 2013

Project Management and financial modelling for the development of large commercial dairy farms in northern China. Project Management and financial modelling for the development of large commercial dairy farms in northern China.

Supply Chain Coach

• Nov 2012 - Mar 2013

Delivery of SCOR based training and coaching to Industry in China, aligned to the Supply Chain Excellence methodology Delivery of SCOR based training and coaching to Industry in China, aligned to the Supply Chain Excellence methodology

Senior IT Project Manager

• Aug 2010 - Oct 2012

SENIOR PROJECT MANAGER – NEW PRODUCTS & SERVICES • Managed multiple IT projects within the Marketing and Sales portfolio from business case through to go-to-market activity and release management responsibility. Delivery of new consumer products, enhancement of existing products as well as back end functional changes. KEY ACCOMPLISHMENTS: • Implemented SAP integration to VF Group. Integration of legacy Vodafone finance systems into Vodafone Group SAP instance, redesigning and… Show more SENIOR PROJECT MANAGER – NEW PRODUCTS & SERVICES • Managed multiple IT projects within the Marketing and Sales portfolio from business case through to go-to-market activity and release management responsibility. Delivery of new consumer products, enhancement of existing products as well as back end functional changes. KEY ACCOMPLISHMENTS: • Implemented SAP integration to VF Group. Integration of legacy Vodafone finance systems into Vodafone Group SAP instance, redesigning and implementation of complex interfaces and business processes. • Implemented Campaign Management upgrade (Unica) • Delivery of multiple mobile Prepay customer product capabilities including key Christmas promotional launch. • Drove the creation of combined infrastructure across multiple key products to reduce overall hardware and installation costs and building in capacity for pipeline project requirements. Show less SENIOR PROJECT MANAGER – NEW PRODUCTS & SERVICES • Managed multiple IT projects within the Marketing and Sales portfolio from business case through to go-to-market activity and release management responsibility. Delivery of new consumer products, enhancement of existing products as well as back end functional changes. KEY ACCOMPLISHMENTS: • Implemented SAP integration to VF Group. Integration of legacy Vodafone finance systems into Vodafone Group SAP instance, redesigning and… Show more SENIOR PROJECT MANAGER – NEW PRODUCTS & SERVICES • Managed multiple IT projects within the Marketing and Sales portfolio from business case through to go-to-market activity and release management responsibility. Delivery of new consumer products, enhancement of existing products as well as back end functional changes. KEY ACCOMPLISHMENTS: • Implemented SAP integration to VF Group. Integration of legacy Vodafone finance systems into Vodafone Group SAP instance, redesigning and implementation of complex interfaces and business processes. • Implemented Campaign Management upgrade (Unica) • Delivery of multiple mobile Prepay customer product capabilities including key Christmas promotional launch. • Drove the creation of combined infrastructure across multiple key products to reduce overall hardware and installation costs and building in capacity for pipeline project requirements. Show less

Project Manager

• Jun 2009 - Aug 2010

Delivery of new VOIP modem and handsets across the "Next Generation" network at Telecom. Managing Alcatel Lucent and Technicolor (Thomson) as vendors Delivery of new VOIP modem and handsets across the "Next Generation" network at Telecom. Managing Alcatel Lucent and Technicolor (Thomson) as vendors

Supply Chain Consultant

• Oct 2005 - Dec 2008

I worked as a Supply Chain Consultant for various clients in NZ and the USA utilising SCOR and Supply Chain Excellence (SCE) to perform end to end analysis of supply chain processes and formulating projects to deliver tangible business benefit. Key projects I worked on were for: - Fonterra (Milk Products) - Mitre10 (Large Format Hardware Retailer) - Ballance Agri Nutrients (Fertiliser) - Charter Steel, USA (Specialty Steel) I worked as a Supply Chain Consultant for various clients in NZ and the USA utilising SCOR and Supply Chain Excellence (SCE) to perform end to end analysis of supply chain processes and formulating projects to deliver tangible business benefit. Key projects I worked on were for: - Fonterra (Milk Products) - Mitre10 (Large Format Hardware Retailer) - Ballance Agri Nutrients (Fertiliser) - Charter Steel, USA (Specialty Steel)

Project Manager

• Mar 2005 - Oct 2005

Programme Office Manager (PMO)

• Mar 2004 - Oct 2004

Managing the PMO for Accenture for their NHS ehealth initiative. Managing the PMO for Accenture for their NHS ehealth initiative.

Implementation Programme Manager

• Feb 2002 - Jan 2004

Managed the rollout of Manhattan Associates PkMS warehouse management system (WMS) across a series of new and existing distribution centres for Sainsburys Supermarkets. This involved working with remote internal teams and the software integrator Accenture. Managed the rollout of Manhattan Associates PkMS warehouse management system (WMS) across a series of new and existing distribution centres for Sainsburys Supermarkets. This involved working with remote internal teams and the software integrator Accenture.

Implemetation Project Manager

• May 1999 - May 2000

Responsible for the physical implementation of the Amdocs CRM and billing system across multiple new and existing call centres in the UK. Responsible for the physical implementation of the Amdocs CRM and billing system across multiple new and existing call centres in the UK.

Business Analyst

• Feb 1994 - Mar 1999

Various roles including: - Analyst on industry re-engineering project with NZDB / Fonterra - Production optimisation (Edgecumbe) and cost engineering lead - Dairy Industry Payment system (Cost Engineering Unit) Various roles including: - Analyst on industry re-engineering project with NZDB / Fonterra - Production optimisation (Edgecumbe) and cost engineering lead - Dairy Industry Payment system (Cost Engineering Unit)