Ross Nichols
IT Desktop Technician at The Bridge of Central Massachusetts- Claim this Profile
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Bio
Experience
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The Bridge of Central Massachusetts
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United States
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Mental Health Care
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1 - 100 Employee
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IT Desktop Technician
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Feb 2017 - Present
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Owner
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Nov 2009 - Present
Providing professional information technology services to home and small business. Specializing in a variety of services such as setup and installation of personal computers and wireless networks, installation of new software and peripherals, system upgrades and virus removal. Providing professional information technology services to home and small business. Specializing in a variety of services such as setup and installation of personal computers and wireless networks, installation of new software and peripherals, system upgrades and virus removal.
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Lenze Americas Corporation
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United States
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Automation Machinery Manufacturing
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100 - 200 Employee
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Desktop Support Technician
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Jun 2010 - 2015
Provided desktop and phone system support to ~400+ internal customers in Windows’ environment. Administered national phone system via Mitel MAS 3300, NuPoint voicemail and CCM ACD reporting systems. Diagnosed and repaired computer and printer hardware. Managed WinDSX building access system for MA and IL offices. Provided desktop and phone system support to ~400+ internal customers in Windows’ environment. Administered national phone system via Mitel MAS 3300, NuPoint voicemail and CCM ACD reporting systems. Diagnosed and repaired computer and printer hardware. Managed WinDSX building access system for MA and IL offices.
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Computer Associates
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United States
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Information Technology & Services
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1 - 100 Employee
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QA Engineer - R & D
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Oct 1999 - Sep 2008
Managed test lab environment composed of Intel-based Windows and Linux serversInstalled and updated Windows Server OS and 3rd party application software for testing.Designed and executed test scenarios for a variety of enterprise software applications using Mercury Quality Center.
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Facilities Assistant
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Mar 1994 - Oct 1999
Managed Shipping, recieving and mailroom operations. Provided support to Facility Manager. Administered requests for support and service for 300 + internal customers. Coordinated setup and use of Client Education classrooms.
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Clerk
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Jan 1987 - Dec 1993
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Education
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2004 - 2013
Clark University
Bachelors - Part Time, Computer Science -
1997 - 1999
Eastern Nazarene College
Associates, Business Administration
Community
