Experience

Epic It

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Operations Manager

  • Jun 2016 - Present



Systematic Business Solutions

• United Kingdom
• Software Development

• Account Manager

  • Aug 2014 - Present

  Assisting the Managing Director to manage existing and new client accounts.Reviewing clients’ needs and auditing existing IT infrastructure in order to help them understand any areas of opportunity for upgrades.Main Responsibilities Include :• Raising and processing quotes using Sage Accounts 50• Ordering new equipment, software and software subscriptions from suppliers such as : o Dell o Microsoft o SophosOther duties include :• Managing and logging new cases for the IT support queues• Basic telephone IT support



Tesco PLC

• Appliances, Electrical, and Electronics Manufacturing

• Operations Testing Analyst

  • Mar 2012 - Jul 2014

  Writing and Executing test plans to cover business scenarios, testing around 350 code components, covering on average, 4 projects per release Reporting issues found via Clearquest logging software, ensuring all issues have been resolved before agreeing sign offConfiguration of test equipment and test environmentsKeeping in touch with the business by regularly visiting sites to review procedures and see previously tested code in a live scenario

• Operations Service Analyst

  • Jun 2010 - Mar 2012

  24 hour first line I.T support for Tesco Distribution Centres and Mainframe job restarts.Incident management / reporting and escalation.Monitoring 30 UK Distribution Centres and applying first time fix where possible for incidents and mainframe failures.Part of a team that monitored up to 300,000 mainframe batch jobs weekly, reporting and fixing up to 600 batch failures per week.Monitoring and supporting the Global infrastructure and consulting 3rd party vendors to ensure minimal downtime.

• Warehouse Systems Clerk & Trainer

  • Nov 2009 - Jun 2010

  Maintained the distribution centres systems and IT equipment, entering delivery data into the mainframe and supporting warehouse personnel stock queries and equipment issues.Booking in and processing incoming supplier vehicleMaintaining warehouse database, ensuring it is kept up to date with settings and detailsIdentifying training needs and making a plan to address themManaging warehouse operative picking activity via warehouse systemsIdentifying delivery discrepancies/recouping costs, working with other teams to resolve stock discrepancies

• Operations Testing Analyst - Secondment

  • Mar 2009 - Nov 2009

  Writing and Executing test plans, reporting issues found via Clearquest logging software, ensuring all issues have been resolved before agreeing sign offConfiguration of test equipment and test environmentsReviewing code implementation and release, offering feedback as to what could be improved

• Warehouse Planning Performance Clerk - Secondment

  • Oct 2008 - Mar 2009

  Gathering data from warehouse systems to populate spreadsheets that calculate Distribution Centre performance indicatorsAd-hoc reporting and spreadsheet creation requests for senior managementLiaising with senior management to build performance plans and targets for the week

• Warehouse Systems Clerk, Trainer and ‘Options’ Management Development candidate

  • Apr 2008 - Oct 2008

  Assisting Systems Team Managers, shift planning, prioritising work, covering shifts, gaining experience and developing for a leadership skillsetAlso includes the same duties outlined in Warehouse Systems Clerk & Trainer

• IT Support / Systems Team Manager - Secondment

  • Jul 2007 - Apr 2008

  24 hour support for new distribution centre opening, including setup of systems and problem escalationIdentify, Escalate and Support any IT related issues during the opening of Livingston Distribution Centre (Scotland)Communicate to the relevant business stakeholders on progressSupport the warehouse, administration and transport personnelEnsure the correct policies and procedures are followedIdentify training needs and coach accordinglyAssist DC to achieving targets set against Key Performance Indicators

• Senior Systems Clerk

  • Jul 2005 - Jul 2007

  Support and cover for Systems Team ManagersSystem support and coaching for warehouse and clerksBooking in and processing incoming supplier vehiclesMaintaining warehouse database, ensuring it is kept up to date with settings and detailsManaging warehouse operative picking activity via warehouse systemsLiaising with other teams to resolve stock queriesRole was made redundant

• Career Break

  • Dec 2004 - Jul 2005

  Took a 6 month career break to travel Australia and broaden my life experience

• Claims Clerk

  • Jun 2001 - Dec 2004

  Identifying delivery discrepancies and raising a claim to recoup cost within agreed timescalesCommunicating with day team to ensure all work has been processedEnsuring QA rejected products are processed correctlyLiaising with warehouse personnel to investigate large discrepancies