Ross Keddy
Senior Technical Specialist & Software Developer at Grey Bruce Telecom- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
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German Limited working proficiency
Topline Score
Bio
Zachariah Force
I had the pleasure of studying along side Ross Keddy during my time in the Computer Studies program at Georgian College. He always came to class well organized and determined. Ross has given me advice on programming concepts when I was having difficulty solving a problem.
Zachariah Force
I had the pleasure of studying along side Ross Keddy during my time in the Computer Studies program at Georgian College. He always came to class well organized and determined. Ross has given me advice on programming concepts when I was having difficulty solving a problem.
Zachariah Force
I had the pleasure of studying along side Ross Keddy during my time in the Computer Studies program at Georgian College. He always came to class well organized and determined. Ross has given me advice on programming concepts when I was having difficulty solving a problem.
Zachariah Force
I had the pleasure of studying along side Ross Keddy during my time in the Computer Studies program at Georgian College. He always came to class well organized and determined. Ross has given me advice on programming concepts when I was having difficulty solving a problem.
Credentials
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AngularJS 2: The Basics
Lynda.comOct, 2016- Nov, 2024 -
Building a Website with Node.js and Express.js
Lynda.comOct, 2016- Nov, 2024 -
Foundations of Cybersecurity
Lynda.comSep, 2016- Nov, 2024 -
Foundations of IT Security: Core Concepts
Lynda.comSep, 2016- Nov, 2024 -
JavaScript for Web Designers
Lynda.comSep, 2016- Nov, 2024 -
Windows Performance Toolkit
Lynda.comSep, 2016- Nov, 2024 -
WorkSmart Campus
Ontario Ministry of LabourSep, 2015- Nov, 2024
Experience
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Grey Bruce Telecom
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Canada
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Telecommunications
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1 - 100 Employee
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Senior Technical Specialist & Software Developer
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Aug 2020 - Present
Some of my core responsibilities include:- Customer Support & Escalations- Coordinating and managing staff in a highly efficient and productive manner and bridging the gaps between teams by promoting stronger communication strategies and SCRUM meetings.- Meet with all staff and third parties for key improvement areas- Identifying and implementing key technological integrations to reduce overall manpower and increase overall staff efficiency- Asset risk management and risk mitigation tactics- Datacenter system administration including virtual machine clustering, redundancy, mapping, emergency backups, network storage and system designs- Linux and Windows Systems Integration and Administration- Collecting customer engagement metrics and the development of tools and strategies to increase customer engagement by 400% annually, including reducing the overall wait times for customers and reducing overall call times- Website development and API integrations- Graphic design and social media management including ad campaigns- Responsible for staff training
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Thales
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France
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IT Services and IT Consulting
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700 & Above Employee
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Application Administrator & DevOps Engineer
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Dec 2018 - Apr 2019
While working at Thales I was the team leader in the creation and setup of Ansible to be used worldwide throughout the organization. This software is contributing to thousands of work hours saved on OS and software installs and updates on Windows & Linux systems, along with the creation, cloning, and backups of new machines, and a wide variety of custom scripts and other features. I set Ansible up with Jenkins to give all our developers access to Ansible and to the suite of Jenkins automation features. I also created the development standard for custom Ansible scripts that developers should use to push their code to machines. Developer(Pushes code to Bitbucket with their JIRA ticket # number attached for tracking) -> Ansible Dev(automatically updates and picks up current changes) -> Developer(Can log into Jenkins and run or configure changes on machines)I also coordinated between teams at Thales and IBM representatives in the testing and upgrading of new software such as DOORS.- Automation & Continuous Integration development & administration- Python & Powershell scripting- DEVOPS analysis with experience in IaaS, SaaS & PaaS- Experienced with Amazon Web Services automation, deployment and support- Atlassian suite Administration for Jira, Bitbucket/Git, Bamboo & Confluence products and plugins- Atlassian plugin development- Jira expertise in customizing workflows, screen, permission and notification schemes, field configurations)- Worked with JFrog tools for continuous integration and giving developers access to more libraries- Atlassian System Administration (software upgrades, identity management)- Has a strong ability to work autonomously and drive results- Knowledge in Agile development, test automation and the latest tooling trends- Linux administration- VMWare administration knowledge (vCenter, vSphere)- Provided corporate, technical, and non technical customer support
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Georgian College
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Canada
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Higher Education
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700 & Above Employee
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Peer Tutor
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Oct 2015 - Aug 2018
Meets with peers to assist them with their academics. Helping them solve and analyze any problems that they have come across. Assist them with time management/organization and their brand development. Meets with peers to assist them with their academics. Helping them solve and analyze any problems that they have come across. Assist them with time management/organization and their brand development.
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RBC
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Canada
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Banking
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700 & Above Employee
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Technical Analyst
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Sep 2017 - Dec 2017
Enables application developers to concentrate on the business functionality of their systems by providing and supporting a wide array of middleware products that facilitate transportation of data and application interfacing.Technical Experience- WebSphere Application Server (WAS) used to run “J2EE” Java applications- IBM transactional processing (IMS, CICS), DB2 (SQLJ server for the mainframe), MQ(messagingservice)- Creating and configuring new WebSphere nodes- Automation of tasks through Jython scripting
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RBC
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Canada
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Banking
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700 & Above Employee
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Technical Systems Analyst co-op
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Jan 2017 - Apr 2017
Enables application developers to concentrate on the business functionality of their systems by providing and supporting a wide array of middleware products that facilitate transportation of data and application interfacing.Technical Experience- WebSphere Application Server (WAS) used to run “J2EE” Java applications- IBM transactional processing (IMS, CICS), DB2 (SQLJ server for the mainframe), MQ(messagingservice)- Subject Matter Expert for CA Endevor Software Change Manager (SCM) - JCL Change Management - IBM SMP/E product installation tool- IBM Installation manager for product installation (IIM)- HP Service Manager v9 (SM9) for incident and change management - Shell ScriptingTasks Include- Administrative maintenance work- Setting up and managing security access for developers and files- Create scripts and monitoring execution results and coordinating follow-up- Assisting in the building and maintenance of servers- Provide testing, reporting, documentation, and other services as required
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Education
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2015 - 2019
Georgian College
Advanced Diploma, Computer Programmer Analyst -
2010 - 2014
Sacred Heart Catholic High School
High School
Community
