Vice President Of Development

• Jan 2018 - Present

Report to the President of the company. Duties include development, site selection, underwriting, project bidding and construction oversight. Managed a project pipeline up to $150M of projects active in design and/or construction under both Hilton and Marriott flags and up to another 6 projects in some stage of acquisition. Facilitated complex development opportunities through the adaptive reuse of 110+ year old buildings into boutique hotels while serving multiple stakeholders such has the… Show more Report to the President of the company. Duties include development, site selection, underwriting, project bidding and construction oversight. Managed a project pipeline up to $150M of projects active in design and/or construction under both Hilton and Marriott flags and up to another 6 projects in some stage of acquisition. Facilitated complex development opportunities through the adaptive reuse of 110+ year old buildings into boutique hotels while serving multiple stakeholders such has the National Park Service, Marriott, driving a silver LEED certification and keeping the projects in budget. Selected and managed all aspects of the projects from hotel brand contacts, architects, consultants, general contractors, interior designers, procurement companies and government entities having jurisdiction. Show less Report to the President of the company. Duties include development, site selection, underwriting, project bidding and construction oversight. Managed a project pipeline up to $150M of projects active in design and/or construction under both Hilton and Marriott flags and up to another 6 projects in some stage of acquisition. Facilitated complex development opportunities through the adaptive reuse of 110+ year old buildings into boutique hotels while serving multiple stakeholders such has the… Show more Report to the President of the company. Duties include development, site selection, underwriting, project bidding and construction oversight. Managed a project pipeline up to $150M of projects active in design and/or construction under both Hilton and Marriott flags and up to another 6 projects in some stage of acquisition. Facilitated complex development opportunities through the adaptive reuse of 110+ year old buildings into boutique hotels while serving multiple stakeholders such has the National Park Service, Marriott, driving a silver LEED certification and keeping the projects in budget. Selected and managed all aspects of the projects from hotel brand contacts, architects, consultants, general contractors, interior designers, procurement companies and government entities having jurisdiction. Show less

Founder and Managing Member

• 2004 - Present

Created entrepreneurial real estate investment company capitalizing on infill commercial and residential real estate opportunities through both acquisition and development. Generated 30% annualized cash on cash returns. Sold opportunity viability to discriminating, high-profile equity investors. Created entrepreneurial real estate investment company capitalizing on infill commercial and residential real estate opportunities through both acquisition and development. Generated 30% annualized cash on cash returns. Sold opportunity viability to discriminating, high-profile equity investors.

Head Of Real Estate

• Jan 2016 - Dec 2017

Report to Chief Financial Officer. Representing nearly 5M square feet of real estate, responsible for all aspects of medical real estate including but not limited to underwriting, acquisition, leasing and development. Developed a cancer center, a sports medicine facility and a number of other projects. Report to Chief Financial Officer. Representing nearly 5M square feet of real estate, responsible for all aspects of medical real estate including but not limited to underwriting, acquisition, leasing and development. Developed a cancer center, a sports medicine facility and a number of other projects.

Senior Vice President

• 2012 - 2014

A $180MM privately-held global provider of outsourced consulting services, market research, customer care, technical support, and analytics to Fortune 500 companies in the healthcare, insurance, financial services, pharmaceutical, telecom, and utilities industries. IBEX has 9,000 employees working in 21 contact service centers worldwide. Healthcare/insurance practice leader, hired to lead company’s initial entry into a new healthcare vertical. Identified and marshaled necessary strategies… Show more A $180MM privately-held global provider of outsourced consulting services, market research, customer care, technical support, and analytics to Fortune 500 companies in the healthcare, insurance, financial services, pharmaceutical, telecom, and utilities industries. IBEX has 9,000 employees working in 21 contact service centers worldwide. Healthcare/insurance practice leader, hired to lead company’s initial entry into a new healthcare vertical. Identified and marshaled necessary strategies, requirements, competencies, and certifications to compete in new space. • Initial business development included conceiving and building successful road map, identifying opportunities, and developing personnel and process capabilities for healthcare/insurance space entry. • Sales executive with developed relationships among large insurers, MCOs, provider networks, hospitals and pharmaceutical companies • Thought leader in understanding legislation and opportunities for multi-touch increased customer volume. • Identified specific changes in managed care and the realignment of risk brought about by the ACA to create services that drive outcomes for both member and provider initiatives (readmission avoidance, wellness, population health, etc) • Brought organization into HIPAA compliance • Developed actionable insights and recommendations to drive revenue results. • Primary oversight manager in resolving major strategic issues across various functional groups specific to the healthcare space. • Prepared and delivered progress reviews for senior management team. • Optimized strategic marketing and promotion within the industry. • Cultivated business opportunities, responded to industry requirements, and crafted insightful, high-quality responses to challenges met my healthcare reform. • Served as C-level and client-facing SME. Show less A $180MM privately-held global provider of outsourced consulting services, market research, customer care, technical support, and analytics to Fortune 500 companies in the healthcare, insurance, financial services, pharmaceutical, telecom, and utilities industries. IBEX has 9,000 employees working in 21 contact service centers worldwide. Healthcare/insurance practice leader, hired to lead company’s initial entry into a new healthcare vertical. Identified and marshaled necessary strategies… Show more A $180MM privately-held global provider of outsourced consulting services, market research, customer care, technical support, and analytics to Fortune 500 companies in the healthcare, insurance, financial services, pharmaceutical, telecom, and utilities industries. IBEX has 9,000 employees working in 21 contact service centers worldwide. Healthcare/insurance practice leader, hired to lead company’s initial entry into a new healthcare vertical. Identified and marshaled necessary strategies, requirements, competencies, and certifications to compete in new space. • Initial business development included conceiving and building successful road map, identifying opportunities, and developing personnel and process capabilities for healthcare/insurance space entry. • Sales executive with developed relationships among large insurers, MCOs, provider networks, hospitals and pharmaceutical companies • Thought leader in understanding legislation and opportunities for multi-touch increased customer volume. • Identified specific changes in managed care and the realignment of risk brought about by the ACA to create services that drive outcomes for both member and provider initiatives (readmission avoidance, wellness, population health, etc) • Brought organization into HIPAA compliance • Developed actionable insights and recommendations to drive revenue results. • Primary oversight manager in resolving major strategic issues across various functional groups specific to the healthcare space. • Prepared and delivered progress reviews for senior management team. • Optimized strategic marketing and promotion within the industry. • Cultivated business opportunities, responded to industry requirements, and crafted insightful, high-quality responses to challenges met my healthcare reform. • Served as C-level and client-facing SME. Show less

Senior Operations Consultant

• 2010 - 2012

A multi-facility health system serving an 11-county region in Western Kentucky and Southern Indiana. OMHS employs a workforce of 3,100. In addition to hospital and rehabilitation services, healthcare offerings include a medical-based fitness center, home health services, a wound-healing center, and 3 outpatient diagnostic centers. Engaged those interested in population health and developed a team focused on solutions. Developed market and revenue growth strategies, leveraging the Affordable… Show more A multi-facility health system serving an 11-county region in Western Kentucky and Southern Indiana. OMHS employs a workforce of 3,100. In addition to hospital and rehabilitation services, healthcare offerings include a medical-based fitness center, home health services, a wound-healing center, and 3 outpatient diagnostic centers. Engaged those interested in population health and developed a team focused on solutions. Developed market and revenue growth strategies, leveraging the Affordable Care Act and its financial impact to the hospital system. Created, implemented, and standardized operational efficiencies. • Helped prepare OMHS for risk based contracting • Developed a plan to increase market share from 70% to 77% by strategically selecting ACO member PCPs. • Designed and vetted ACO strategies for commercial participation in the Affordable Healthcare Act and CMS’ shared savings program. • Created an ACO payment model linking provider reimbursements to quality metrics, reducing the total cost of care to meet CMS’ reimbursement requirements through its shared saving program. • Created cost/benefit analysis to determine the right structure where the hospital would realize a net revenue gain. • Developed partner and relationship strategies with both internal and external physician groups in the formation of the ACO, saving $3MM, and increasing hospital inpatient market share by 7%. • Identified key business drivers for Convenient Care, Urgent Care, and Specialty Clinics, providing real time dashboard data, reducing costs by more than $50,000 annually. Show less A multi-facility health system serving an 11-county region in Western Kentucky and Southern Indiana. OMHS employs a workforce of 3,100. In addition to hospital and rehabilitation services, healthcare offerings include a medical-based fitness center, home health services, a wound-healing center, and 3 outpatient diagnostic centers. Engaged those interested in population health and developed a team focused on solutions. Developed market and revenue growth strategies, leveraging the Affordable… Show more A multi-facility health system serving an 11-county region in Western Kentucky and Southern Indiana. OMHS employs a workforce of 3,100. In addition to hospital and rehabilitation services, healthcare offerings include a medical-based fitness center, home health services, a wound-healing center, and 3 outpatient diagnostic centers. Engaged those interested in population health and developed a team focused on solutions. Developed market and revenue growth strategies, leveraging the Affordable Care Act and its financial impact to the hospital system. Created, implemented, and standardized operational efficiencies. • Helped prepare OMHS for risk based contracting • Developed a plan to increase market share from 70% to 77% by strategically selecting ACO member PCPs. • Designed and vetted ACO strategies for commercial participation in the Affordable Healthcare Act and CMS’ shared savings program. • Created an ACO payment model linking provider reimbursements to quality metrics, reducing the total cost of care to meet CMS’ reimbursement requirements through its shared saving program. • Created cost/benefit analysis to determine the right structure where the hospital would realize a net revenue gain. • Developed partner and relationship strategies with both internal and external physician groups in the formation of the ACO, saving $3MM, and increasing hospital inpatient market share by 7%. • Identified key business drivers for Convenient Care, Urgent Care, and Specialty Clinics, providing real time dashboard data, reducing costs by more than $50,000 annually. Show less

First Vice President

• 2008 - 2009

A member of CBRE’s Labor Analytics Group, a specialty group that helps companies optimize labor against existing and prospective locations. Initially the Call Center Solutions Group, I provided insight and created solutions for clients unique workforce strategy needs; aiding in site selection and consolidation needs. Responsibilities include actively forging and strengthening essential client relationships. CBRE’s Labor Analytics Group is based in Phoenix, Arizona, and provides solution… Show more A member of CBRE’s Labor Analytics Group, a specialty group that helps companies optimize labor against existing and prospective locations. Initially the Call Center Solutions Group, I provided insight and created solutions for clients unique workforce strategy needs; aiding in site selection and consolidation needs. Responsibilities include actively forging and strengthening essential client relationships. CBRE’s Labor Analytics Group is based in Phoenix, Arizona, and provides solution strategies for companies worldwide. Show less A member of CBRE’s Labor Analytics Group, a specialty group that helps companies optimize labor against existing and prospective locations. Initially the Call Center Solutions Group, I provided insight and created solutions for clients unique workforce strategy needs; aiding in site selection and consolidation needs. Responsibilities include actively forging and strengthening essential client relationships. CBRE’s Labor Analytics Group is based in Phoenix, Arizona, and provides solution… Show more A member of CBRE’s Labor Analytics Group, a specialty group that helps companies optimize labor against existing and prospective locations. Initially the Call Center Solutions Group, I provided insight and created solutions for clients unique workforce strategy needs; aiding in site selection and consolidation needs. Responsibilities include actively forging and strengthening essential client relationships. CBRE’s Labor Analytics Group is based in Phoenix, Arizona, and provides solution strategies for companies worldwide. Show less

President/ Founder

• 1992 - 2008

Quantitative and qualitative market research, healthcare consulting, customer care, tech support, lead fulfillment, data processing, IT services and rebate processing. Vertical strength in healthcare and building product sectors. Conceived, launched, and managed integrated marketing research/analytics and outsourced customer contact center company, providing consulting, technical support, customer care, warranty, and other back office services to the healthcare, building products, service… Show more Quantitative and qualitative market research, healthcare consulting, customer care, tech support, lead fulfillment, data processing, IT services and rebate processing. Vertical strength in healthcare and building product sectors. Conceived, launched, and managed integrated marketing research/analytics and outsourced customer contact center company, providing consulting, technical support, customer care, warranty, and other back office services to the healthcare, building products, service, and technology industries. • Marquee clients included Hospital Corporation of America, Healthways, St. Thomas Hospital, TennCare, Phoenix Healthcare (MCO), The Home Depot, Baldwin Hardware, Black and Decker, General Electric, RCA Records, Aqua Glass Corporation, Lifeway Christian Resources, and Gibson Guitar. • With TennCare, Phoenix Healthcare, and other MCOs, aligned physician satisfaction with program terms and measured patient care delivery. • Measured wellness opportunities with Healthways across capitated employer health groups • Maintained YOY net operating margin of 40%+, realizing a profit in each of the 16 years in business. • Purchased the LeadMark Services office building in 1996. • Initiated and built relationship with C-level executives within LeadMark’s Fortune 100 clientele. • Profiled customer demographic of artists (Alabama, Waylon Jennings, Alan Jackson) for RCA records. Show less Quantitative and qualitative market research, healthcare consulting, customer care, tech support, lead fulfillment, data processing, IT services and rebate processing. Vertical strength in healthcare and building product sectors. Conceived, launched, and managed integrated marketing research/analytics and outsourced customer contact center company, providing consulting, technical support, customer care, warranty, and other back office services to the healthcare, building products, service… Show more Quantitative and qualitative market research, healthcare consulting, customer care, tech support, lead fulfillment, data processing, IT services and rebate processing. Vertical strength in healthcare and building product sectors. Conceived, launched, and managed integrated marketing research/analytics and outsourced customer contact center company, providing consulting, technical support, customer care, warranty, and other back office services to the healthcare, building products, service, and technology industries. • Marquee clients included Hospital Corporation of America, Healthways, St. Thomas Hospital, TennCare, Phoenix Healthcare (MCO), The Home Depot, Baldwin Hardware, Black and Decker, General Electric, RCA Records, Aqua Glass Corporation, Lifeway Christian Resources, and Gibson Guitar. • With TennCare, Phoenix Healthcare, and other MCOs, aligned physician satisfaction with program terms and measured patient care delivery. • Measured wellness opportunities with Healthways across capitated employer health groups • Maintained YOY net operating margin of 40%+, realizing a profit in each of the 16 years in business. • Purchased the LeadMark Services office building in 1996. • Initiated and built relationship with C-level executives within LeadMark’s Fortune 100 clientele. • Profiled customer demographic of artists (Alabama, Waylon Jennings, Alan Jackson) for RCA records. Show less

Statistics Teaching Assistant and Tutor to the Athletic Department

• 1985 - 1987