Experience

Boardwalk

• Canada
• Real Estate
• 300 - 400 Employee

• Property Manager/ Lease Agent/ Customer Care Service

  • Oct 2017 - Present

  Strong commitment to providing excellent customer service to all residents members. Outstanding listening and telephone etiquette skills. Exceptional problem-solving and decision -making capabilities. Ability to work independently (self managed) and with other associates in a team environment. Lease and show suites. Ensure all rentals inquiries are answered within the guidelines provided. Conduction of annual suite inspections. Prepare and deliver all banks deposits. Administrative duties including processing paperwork for site and other associates. Ensure contractors arrive per scheduled timelines and complete their work as per pre conditions of the contract. Ensure proper and accurate inventory management. Strong planning and organizational skills coupled with ability to multitasking and prioritize. Excellent time management skills. Ability to handle sensitive and confidential matters. Ensure the health, comfort and safety of our customers and other associates. Ensure daily communication with site associates. Collect rent and follow up on defaults. Ensure vacancy is within guidelines for each site. Ensure all staff memebers hours get recorded for pay roll purposes. Show less



Make Some Noise Canada

• Calgary y Edmonton

• Writer, Journalist, Web Designer

  • Dec 2013 - Dec 2020

  • Monthly writing and editing of one article of international or national interest topic. (1000 – 1500 approximate characters . Editing in English and Spanish). • Frequent use of Dreamweaver, Photoshop, and Microsoft Word. • Monthly writing and editing of one article of international or national interest topic. (1000 – 1500 approximate characters . Editing in English and Spanish). • Frequent use of Dreamweaver, Photoshop, and Microsoft Word.



Hyatt Place Edmonton-West

• Edmonton, Canada Area

• Sales and Marketing Coordinator

  • Feb 2017 - Oct 2017

  -Sales and Marketing Coordinator mainly focused in Event Sales and development of Marketing for the hotel property. -Customer Service provider of the Catering Department of Hyatt Place Edmonton Downtown. -Administrative tasks such as: creation of the event orders, quotation-estimated invoices, final payments of the events, property site tours, external rental equipment, etc. -Develop of the weekly catering forecast and other reports for the manager meetings. -Administrative Assistant duties for the General Manager of the property. Show less



Hampton Inn and Suites by Hilton in Pinedale, WY

• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • Apr 2016 - Oct 2016

  • Handle reservations and support sales department. • Provide bilingual customer service regarding reservations and future bookings. • Process check in and check outs. • Assist guest with their personal requirements as directions, or city attractions tours. • Coordinate tours and restaurants reservations for the guest. • Familiarize the guest with the hotel services and amenities. • Manage reservations payments. • Handle reservations and support sales department. • Provide bilingual customer service regarding reservations and future bookings. • Process check in and check outs. • Assist guest with their personal requirements as directions, or city attractions tours. • Coordinate tours and restaurants reservations for the guest. • Familiarize the guest with the hotel services and amenities. • Manage reservations payments.



Soy Hispano Media Communications Inc.

• Media Production

• Writer

  • Oct 2012 - Dec 2015

  • In charge of devises strategies and techniques necessary for achieving the sales targets of the Magazine, to map potential customers in the Alberta province and generate leads for the organization, responsible for the brand promotion. • In charge of the steady improve of the relationships with the clients, also of the necessary data and records for future reference business . • Monthly writing and editing of an Opinion Column.. (1000 – 2000 approximate character). • Monthly writing and editing of two articles of international or national interest topic. (1000 character each one). • Frequent use of Dreamweaver, Photoshop, and Microsoft Word. Show less



Econolodge

• United States
• Hospitality
• 1 - 100 Employee

• Guest Services Agent

  • Feb 2012 - Mar 2015

  • Handle reservations and support sales department. • Provide bilingual customer service regarding reservations. • Process check in and check outs. • Assist guest with their personal requirements as directions, or city attractions tours. • Coordinate tours and restaurants reservations for the guest. • Familiarize the guest with the hotel services and amenities. • Manage reservations payments and workers payroll. • Coordination of Front Desk and Housekeeping employees schedules. • Manage supplies orders and delivery directly with providers. Show less



Best Western Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Services Agent

  • Nov 2011 - Feb 2012

  • Handle reservations and support sales department. • Provide bilingual customer service regarding reservations. • Process check in and check outs. • Assist guest with their personal requirements as directions, or city attractions tours. • Coordinate tours and restaurants reservations for the guest. • Familiarize the guest with the hotel services and amenities. • Handle reservations and support sales department. • Provide bilingual customer service regarding reservations. • Process check in and check outs. • Assist guest with their personal requirements as directions, or city attractions tours. • Coordinate tours and restaurants reservations for the guest. • Familiarize the guest with the hotel services and amenities.



Delta Air Lines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Reservations, Customer Care Representative

  • Oct 2008 - Sep 2011

  • General passenger services provide bilingual sales and customer service to passengers, regarding reservations, time schedules, ticketing, re-schedule, cancellations, luggage policy, special requests for passenger with special needs as well. • Manage reservations and tickets payments. • Manage complaints regarding in flights service, luggage lost. • Manage compensations due poor quality service or bad passenger experience. • General passenger services provide bilingual sales and customer service to passengers, regarding reservations, time schedules, ticketing, re-schedule, cancellations, luggage policy, special requests for passenger with special needs as well. • Manage reservations and tickets payments. • Manage complaints regarding in flights service, luggage lost. • Manage compensations due poor quality service or bad passenger experience.



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Food and Beverages Coordinator

  • Dec 2004 - Feb 2006

  • General sales of all kind of events and reservations of Wine 365 Restaurant, from small intimates parties as a wedding anniversary (2 people) to big events as end of the year companies celebrations ( 150 guests). Maintain a client list, respond emails and phone calls. • Wine 365 has a modern style cuisine and 365 different wines in their wine list, manage the appropriate: “Marriage between the wine and dinner” was also one of the main tasks of this job position. • Manage all kind of special request regarding the special events and promote important event on the social media as well Show less