Experience

KAI Partners, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Engineer

  • Nov 2022 - Present



Intel Corporation

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Level 4 Technician

  • Jul 2021 - Present

  • Tested and documented all lab ports for VLAN reconfiguration. • Re-imaged 100+ Intel servers and systems for redistribution. • Supported Intel lab environment. • Worked directly with Intel staff to ensure project elements were coordinated. • Tested and documented all lab ports for VLAN reconfiguration. • Re-imaged 100+ Intel servers and systems for redistribution. • Supported Intel lab environment. • Worked directly with Intel staff to ensure project elements were coordinated.



VTA

• United States
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Desktop Support Analyst

  • Jul 2019 - May 2021

  • Upgraded 60+ Windows 7 systems to Windows 10 with SCCM images. • Provided high level support for 140+ users onsite at the California Circle VTA/BART facility. • Assisted in the migration of 140+ local exchange accounts to Office 365. • Imaged HP systems using Clonezilla images for onboarding users and system replacements. • Supported various software solutions for contractors from numerous firms. • Upgraded several Canon MFD’s to Ricoh MFD’s. • Configured SMB scanning to local windows directories and scan to email for 50 users. • Tracked all incidents and requests using the internal ticketing system. • Used Powershell scripting to run user data analysis reports for management. Show less



Taos, an IBM Company

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Help Desk Desktop Support

  • Oct 2018 - Jul 2019

  • Provided onsite, white glove technical support for 1,000+ users within 7 building campus. • Provided high level troubleshooting for Windows operating systems. • Utilized ServiceNow for all incidents, requests and tasks without ever breaching any SLA’s. • Assisted in the migration of 1,000+ Windows 7 to Windows 10 systems. • Supported all conference rooms including Cisco Telepresence and Webex and AV equipment. • Provided onsite, white glove technical support for 1,000+ users within 7 building campus. • Provided high level troubleshooting for Windows operating systems. • Utilized ServiceNow for all incidents, requests and tasks without ever breaching any SLA’s. • Assisted in the migration of 1,000+ Windows 7 to Windows 10 systems. • Supported all conference rooms including Cisco Telepresence and Webex and AV equipment.



V&C Solutions, Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Systems Administrator

  • Apr 2016 - Jul 2018

  • Acted as first point of contact for all software/hardware/network issues and projects for 50+ business customers in the Bay Area. • Provided high level troubleshooting for Windows, Mac and Linux operating systems. • Logged and tracked all calls using Zendesk ticketing system. • Consistently praised for communicating effectively with both technical and nontechnical users. • Managed Office 365 suite email for 30+ bay area businesses using Microsoft Partner Portal. • Escalated issues as needed. Maintained communication between customers and technical staff. • Traveled to customer sites for employee onboarding/hardware/software projects. • Utilized Kaseya for remote management of client systems. Show less



JIT Transportation

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• IT Manager

  • Aug 2013 - Sep 2015

  • Managed network infrastructure, hardware, software and 3 person IT consulting team for a $40 Million trucking company spanning 4 company sites and 200+ end users. • Coordinated and executed server hardware stack relocations from Ctsadvantage to JIT server room. • Implemented a bi directional domain trust for domain/file/user migration of merged companies. • Modified all existing vendor contracts and support subscriptions to reflect new company. • Generated driver and tractor revenue reports for management. • Upgraded and maintained VMWare ESXi 5.1 Essentials Plus Cluster. • Upgraded and maintained Truckmate 2013 SP2, an enterprise level transportation management solution. • Modified all custom Crystal Reports to reflect new company logo and verbiage. • Collaborated with web developers/designers to modify company website including logo, color and text. • Decommissioned two domain controllers from ctsadvantage domain and removed domain trust. • Developed custom internal and customer automated reports utilizing IBM DB2 SQL statements. • Upgraded and maintained 120 driver smartphone devices and deployed custom Android APK for real time tracking. • Managed Compellent ISCSI SAN storage. • Upgraded antivirus solution to Trend Micro Worry Free Security. (zero virus infections for 2 years). • Upgraded firewall technology and 4 point to point VPN tunnels with solution from Juniper. • Upgraded two camera DVRs to HD NVRs at two remote sites. Show less



CTS Advantage Logistics

• San Jose

• IT Manager

  • Sep 2011 - Aug 2013

  • Managed IT Infrastructure and software for a $20 Million trucking company spanning 4 company sites and 170+ end users. • Upgraded VMWare ESXi 5.0 Essentials Plus Cluster. • Managed Microsoft Windows domain including Active Directory and MS Exchange mail services. • Implemented a disaster recovery solution utilizing Veeam Backup. • Developed custom inbound and outbound EDI solutions for logistics and accounting. • Upgraded Truckmate, an enterprise level transportation solution which optimizes operational efficiency and productivity. • Developed custom DB2 SQL statements for automatic reporting. • Maintained and upgraded ninety five driver cell phone devices to the Android platform. • Managed Compellent ISCSI SAN storage including increasing capacity and optimizing performance. • Upgraded internet circuits at three company sites to increase bandwidth speed. • Coordinated all purchases from technical vendors. Show less



KR Anderson, Inc./KraFAB

• Manufacturing
• 1 - 100 Employee

• Systems Administrator

  • Jul 2008 - Sep 2011

  • Same duties as previous position. (Kranderson and Matrixwebs shared a facility). • Kranderson became primary focus; however, all other duties and tasks below remained. • Same duties as previous position. (Kranderson and Matrixwebs shared a facility). • Kranderson became primary focus; however, all other duties and tasks below remained.



Matrixwebs

• Systems Administrator

  • Jul 2005 - Sep 2011

  • Lead Systems Technician for 5+ Windows NT, 2000, and 2003 networks. • Supported IT team and web development team with any computer related items. • Implemented security and update systems. • Installed and configured 5+ Windows domains. • Managed 10+ Microsoft Exchange 2000, and 2003 installations. • Deployed and managed DNS in a multi-server / multi host infrastructure. • Maintained Inter-Tel phone system. • Administered Symantec Backupexec, Arcserve, and Nova backup. • Deployed and maintained Symantec Anti Virus. • Managed Smartermail email for 40+ companies. • Monitored and responded to all issues/projects in Kayako Trouble Ticketing system. Show less