Project Coordinator

• Apr 2023 - Present

Information Technology Support Engineer

• Apr 2022 - Mar 2023

- Innovating and changing older procedures and ideas resulting in better workflow and productivity. - Traveling onsite to assist clients with issues and networking queries - Assisting internal and external clientele with technical issues over the phone and via email - Installing network components such as server racks, switches etc. - Innovating and changing older procedures and ideas resulting in better workflow and productivity. - Traveling onsite to assist clients with issues and networking queries - Assisting internal and external clientele with technical issues over the phone and via email - Installing network components such as server racks, switches etc.

System Engineer

• Nov 2016 - Apr 2022

- Management of internal requests for assistance, via the helpdesk system (Zendesk) - Management in Exchange and Active Directory - Monitoring of network backups, server performance and logs - Configuration of laptops/desktops as well as VMware and Citrix Workspace desktops - Configuration of Android and iPhone's - Deployment of Software packages and updates globally (via SCCM) - Managed Minor projects which impacted global office production - Management of internal requests for assistance, via the helpdesk system (Zendesk) - Management in Exchange and Active Directory - Monitoring of network backups, server performance and logs - Configuration of laptops/desktops as well as VMware and Citrix Workspace desktops - Configuration of Android and iPhone's - Deployment of Software packages and updates globally (via SCCM) - Managed Minor projects which impacted global office production

Customer Service Representative

• Nov 2015 - Oct 2016

- Assisted other team members with sales or technical queries and duties. - Managed sales and assisted customers to resolve their technical issues over the phone by providing expert diagnosis and advice. - Identified customer needs or enquiries and direct their call appropriately. - Presented the benefits of WorkVentures and provide a suitable recommendation on a computer package that meets the customer’s needs - Managed WorkVentures eBay sales page. - Assisted other team members with sales or technical queries and duties. - Managed sales and assisted customers to resolve their technical issues over the phone by providing expert diagnosis and advice. - Identified customer needs or enquiries and direct their call appropriately. - Presented the benefits of WorkVentures and provide a suitable recommendation on a computer package that meets the customer’s needs - Managed WorkVentures eBay sales page.