Experience

Multrees Investor Services

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Senior Transfers Analyst

  • Nov 2022 - Present



Vale of Leithen F.C

• Interim Manager

  • Feb 2023 - Apr 2023



FNZ Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Transfer SME

  • Jan 2022 - Nov 2022



Vale of Leithen Football Club

• Assistant Manager

  • Mar 2022 - Jul 2022



Scottish Widows

• United Kingdom
• Financial Services
• 700 & Above Employee

• Pension Transfer Specialist

  • Apr 2019 - Feb 2022

• Team Coach

  • Jul 2018 - Feb 2022

• LP&I Consultant

  • Aug 2015 - Jul 2018

  • Discussing the Life Insurance, Pension and Investment products available to the customer and catering to their needs on a non-advised basis.• Managing my business pipeline through regular contact with customers• Assisting new colleagues in training with learning guide I have designed to help them achieve signed off on our products and suggesting ways they can improve the customer journey.• Ensuring customer excellence from start to finish guaranteeing a positive customer outcome.• Managing customer expectation in a timely and efficient manner.• Assisting colleagues with queries they don’t feel confident to deal with and taking ownership of situations.• Networking regularly with various departments and their key stakeholders to ensure a positive and efficient working relationship and presenting potential ways we can develop current processes.• Managing the sales process of our products from the initial conversation with the customer to the end result to achieve and promote the best possible customer outcome.• Actively seeking out project work to improve our current business process in the department by liaising with colleagues and key stakeholders to suggest way we can build stronger and more interactive process. Show less



Easthouses Lily Football Club

• Assistant Manager

  • Sep 2018 - Feb 2022

  Assistant manager at East of Scotland Assistant manager at East of Scotland



Ross McLaren Soccer School

• Tranent

• Small Business Owner

  • May 2017 - Feb 2022

  As part of the Club’s coaching team, provide high quality 121football coaching to all ages in a safe and secure environment while ensuring all players are given the opportunity and encouragement to develop their football skills and ability. Main Activities • Plan, prepare and deliver coaching sessions appropriate to the age group and ability of the participants and evaluate session effectiveness and objectives. • Encourage participants to gain and develop skills, knowledge and techniques. • Ensure that opportunities for player feedback and development are provided. • Effective communication with all players and parents. • Motivate players through recognition and feedback. • Ensure strict compliance with the Club’s Child Protection Policy and Code of Conduct. • Responsible for ensuring the playing equipment and 1st aid kit is in good working order. Main Results • Performance receives positive recognition from players and parents. • Improve players all round game or specific parts of their game. • Help and educate my assistant coach to ensure that training is of the highest caliber. Show less



HUTCHISON VALE COMMUNITY SPORTS CLUB

• Spectator Sports
• 1 - 100 Employee

• 1st Team Manager

  • Jul 2019 - Dec 2019



Heart of Midlothian FC

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• head coach women's 19s

  • Jan 2019 - Jul 2019



Ormiston Football Club

• Ormiston, East Lothian, United Kingdom

• Assistant Manager

  • Jun 2018 - Aug 2018

  Assistant manager at East of Scotland senior side Ormiston Assistant manager at East of Scotland senior side Ormiston



Livingston FC

• United Kingdom
• 1 - 100 Employee

• Football Coach

  • Feb 2018 - Apr 2018



Longniddry Villa Football Club

• Longniddry

• Head Football Coach

  • Sep 2016 - Mar 2018

  As part of the Club’s coaching team, provide high quality coaching to the 04’s age group in a safe and secure environment while ensuring all players are given the opportunity and encouragement to develop their football skills and ability. Main Activities • Plan, prepare and deliver coaching sessions appropriate to the age group and ability of the participants and evaluate session effectiveness and objectives. • Encourage participants to gain and develop skills, knowledge and techniques. • Ensure that opportunities for player feedback and development are provided. • Effective communication with all team coaches, players and parents. • Motivate players through recognition and feedback. • Ensure strict compliance with the Club’s Child Protection Policy and Code of Conduct. • Responsible for ensuring the playing equipment and 1st aid kit is in good working order. Main Results • Performance receives positive recognition from players, parents and fellow coaches. • Improved the teams league position from bottom half of the table to top 4. • Help and educate my assistant coach and other coaches within the club, to ensure that training is of the highest caliber. Show less



Tranent Colts

• Tranent

• Assistant Football Coach

  • May 2011 - Aug 2016

  As part of the Club’s coaching team, provide high quality coaching to the 03’s age group in a safe and secure environment while ensuring all players are given the opportunity and encouragement to develop their football skills and ability. Main Activities • Plan, prepare and deliver coaching sessions appropriate to the age group and ability of the participants and evaluate session effectiveness and objectives. • Encourage participants to gain and develop skills, knowledge and techniques. • Ensure that opportunities for player feedback and development are provided. • Effective communication with all team coaches, players and parents. • Motivate players through recognition and feedback. • Ensure strict compliance with the Club’s Child Protection Policy and Code of Conduct. • Responsible for ensuring the playing equipment and 1st aid kit is in good working order. Show less



HUTCHISON 3G UK LIMITED

• Edinburgh, United Kingdom

• Sales Advisor

  • Feb 2014 - Aug 2015

  • Assisting new colleagues in training with learning guide I have designed to help them achieve signed off on our products and suggesting ways they can improve the customer journey. • Ensuring customer excellence from start to finish guaranteeing a positive customer outcome. • Managing the sales process of our products from the initial conversation with the customer to the end result to achieve and promote the best possible customer outcome. • Managing customer expectation in a timely and efficient manner. • Actively seeking out project work to improve our current business process in the department by liaising with colleagues and other branches to suggest ways we can build stronger and more interactive process. • Networking regularly with various departments and their key stakeholders to ensure a positive and efficient working relationship and presenting potential ways we can develop current processes. • Actively putting myself forward for management programs to progress myself within the business • Attended the managers course to widen my knowledge and to progress me within the business. • Discussing phone tariffs with the customers and tailoring each phone/price plan to their needs. Show less



dixons

• Netherlands
• Retail
• 100 - 200 Employee

• Sales Advisor

  • Oct 2012 - Feb 2014

  • Managing a section of the store. • Dealing with complaints from customers • Overseeing and advising on general queries • Logging incidents between colleagues and customer • Reviewing daily stats and presenting these to senior stakeholders and colleagues and proposing ways to improve them to better the customer journey. • Holding team building exercises • Motivating the staff to provide excellent Customer service • Liaising with other team managers to ensure all processes and procedures are being followed by each team • Making sure all staff are briefed on changes to the system Show less