Experience

Carneros Resort and Spa

• United States
• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • Sep 2019 - Present

  Leading a Reservations Sales team: handling all in-house reservation requests, travel agent requests, pbx operations and commissions. The Reservations team is utilizing the Navis CRM and also performs room service as well as internal Housekeeping requests. We book dinner reservations and work closely with the Concierge team on property to procure an amazing guest experience for all Carneros Resort & Spa guests. Leading a Reservations Sales team: handling all in-house reservation requests, travel agent requests, pbx operations and commissions. The Reservations team is utilizing the Navis CRM and also performs room service as well as internal Housekeeping requests. We book dinner reservations and work closely with the Concierge team on property to procure an amazing guest experience for all Carneros Resort & Spa guests.



Booking.com

• Netherlands
• Software Development
• 700 & Above Employee

• Business Development Coordinator

  • Sep 2016 - Sep 2019

  Responsibilities: New Partnership (NP) support; including registration through open, bookable status. Proactively contact new/potential accommodation partners to encourage completion of their online registration. Offer support to finish onboarding, instruct and educate on tools, provide information & support. Delivering training by phone to new properties on how to use the Booking.com extranet and rates & availability system. Contact partners to make them aware of their business… Show more Responsibilities: New Partnership (NP) support; including registration through open, bookable status. Proactively contact new/potential accommodation partners to encourage completion of their online registration. Offer support to finish onboarding, instruct and educate on tools, provide information & support. Delivering training by phone to new properties on how to use the Booking.com extranet and rates & availability system. Contact partners to make them aware of their business and growth opportunities to drive and maximize value. Always assuring a high level of customer service, being efficient and professional. Confident communication over the phone and via email. Actively participate in various projects & initiatives within your team. Collaborate with your team and Booking.com teams globally to continue to improve. Outbound activities will include calling for specific opportunities e.g. availability, support on reducing churn, support marketing campaigns, roll out services/products (e.g. Booking Suite), etc. Show less Responsibilities: New Partnership (NP) support; including registration through open, bookable status. Proactively contact new/potential accommodation partners to encourage completion of their online registration. Offer support to finish onboarding, instruct and educate on tools, provide information & support. Delivering training by phone to new properties on how to use the Booking.com extranet and rates & availability system. Contact partners to make them aware of their business… Show more Responsibilities: New Partnership (NP) support; including registration through open, bookable status. Proactively contact new/potential accommodation partners to encourage completion of their online registration. Offer support to finish onboarding, instruct and educate on tools, provide information & support. Delivering training by phone to new properties on how to use the Booking.com extranet and rates & availability system. Contact partners to make them aware of their business and growth opportunities to drive and maximize value. Always assuring a high level of customer service, being efficient and professional. Confident communication over the phone and via email. Actively participate in various projects & initiatives within your team. Collaborate with your team and Booking.com teams globally to continue to improve. Outbound activities will include calling for specific opportunities e.g. availability, support on reducing churn, support marketing campaigns, roll out services/products (e.g. Booking Suite), etc. Show less



Kimpton Hotels & Restaurants

• United States
• Hospitality
• 700 & Above Employee

• Distribution Coordinator

  • May 2015 - Sep 2016

  Responsible for managing effective, accurate hotel and brand rate distribution in the Synxis Central Reservations System, GDS, 3rd party channels and Online Booking Engine through rate loading and information management. Daily work duties include: rate loading, loading for National accounts, Consortia and companywide promotions, rate research on multiple channels, brand support, and researching both rate/content parity.

• City Reservations Coordinator

  • Apr 2014 - Apr 2015

  I worked as part of the in-house reservations team that took care of all San Francisco Kimpton properties. My duties included booking guest and corporate reservations, supporting sales by uploading group rooming lists, managing the click 2 chat platform for multiple properties and researching wholesale/FIT rate discrepancies and booking requests. I was able to grow and expand my knowledge by working with several different departments including: Sales, Revenue management, Distribution and… Show more I worked as part of the in-house reservations team that took care of all San Francisco Kimpton properties. My duties included booking guest and corporate reservations, supporting sales by uploading group rooming lists, managing the click 2 chat platform for multiple properties and researching wholesale/FIT rate discrepancies and booking requests. I was able to grow and expand my knowledge by working with several different departments including: Sales, Revenue management, Distribution and Operations.

• Front Office Supervisor

  • Jul 2011 - Apr 2014

  The Triton is one of the most unique boutique hotels in San Francisco! The vibrant lobby provides a welcoming atmosphere and enegetic staff make it a wonderful place to stay when you visit. Being a Kimpton hotel, we always take care of our guests with care & comfort. Centrally located just a few blocks from Union Square and with the Chinatown gate right on the corner of Bush and Grant streets it is easily accessibly by all public transportation. In this role I was able to connect with… Show more The Triton is one of the most unique boutique hotels in San Francisco! The vibrant lobby provides a welcoming atmosphere and enegetic staff make it a wonderful place to stay when you visit. Being a Kimpton hotel, we always take care of our guests with care & comfort. Centrally located just a few blocks from Union Square and with the Chinatown gate right on the corner of Bush and Grant streets it is easily accessibly by all public transportation. In this role I was able to connect with guests and create memorable experiences as well as manage a diverse and creative front office team!



Peekadoodle

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Club Administrative Manager

  • Jun 2009 - May 2011

  An engaging and educational environment where we help develop young children to be prepared for preschool and kindergarten as well as providing a home away from home for parents to bring their children to play. We are a membership based private kidsclub that offers a number of services going above and beyond what a normal daycare service offers. An engaging and educational environment where we help develop young children to be prepared for preschool and kindergarten as well as providing a home away from home for parents to bring their children to play. We are a membership based private kidsclub that offers a number of services going above and beyond what a normal daycare service offers.



Fairmont Hotels & Resorts

• United Arab Emirates
• Hospitality
• 700 & Above Employee

• Human Resources Intern

  • Mar 2010 - May 2010

  Focusing on the Human Resource department for the duration of this internship program is allowing me to learn about a completely new aspect of the hotel industry. This opportunity has opened up a new door for me in my career path. I feel that I am learning so much about the internal aspects of the hotel and about how we at the Fairmont invest in our colleagues and recruit and train the highest quality candidates. Focusing on the Human Resource department for the duration of this internship program is allowing me to learn about a completely new aspect of the hotel industry. This opportunity has opened up a new door for me in my career path. I feel that I am learning so much about the internal aspects of the hotel and about how we at the Fairmont invest in our colleagues and recruit and train the highest quality candidates.