Experience

SilverDoor

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Key Account Manager

  • Jun 2023 - Present

• Account Manager

  • Jan 2022 - May 2023

• Senior Account Support

  • May 2021 - Jan 2022

• Client Account Support

  • Sep 2019 - May 2021

  Purpose of my role:The day-to-day role includes taking enquiries from clients and sourcing suitable serviced apartments at competitive rates.Creating and managing reservations from the booking stage right through to when the client checks out and ensuring the client is provided with the highest level of customer service at all times.Description of my role:· Sourcing serviced apartments for our clients· Taking enquiries via phone and email· Making reservations for clients· Accurately logging enquiries on the system· Negotiating rates to meet clients requirements· Building solid business relationships with clients and property partners· Adhering to agreed service level agreements and deadlines· Helping to find new clients though business development· Responsible for ensuring the highest levels of customer service are delivered at all times· Attending property viewings to gain a better knowledge of the apartments· Providing support to the rest of your team· Accurate record keeping· Monitoring payments from clients· Highlighting and assisting your manager with any complaints or issues quickly and professionally· Assisting other departments with data projects if required Show less


The Longlands Hotel LTD
• United Kingdom
• Hospitality
• 1 - 100 Employee
• General Manager

  • Dec 2014 - Sep 2019


No17 Restaurant and Bar

• Restaurant Manager

  • Aug 2013 - Dec 2014

• Head Waiter

  • May 2012 - Aug 2013

• Food Server

  • Jan 2010 - May 2012