Ross French
Director, Customer Success at Solutran- Claim this Profile
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Topline Score
Bio
LinkedIn User
I had the privileged of working with Ross and i can truly say he is an amazing director and an incredible leader. As a leader he was responsible for creating, implementation, and managing our client success team, but his work at Ascentis went beyond his department. He partnered with various departments in building strategic processes, implementing complex internal systems, mentored, and supported those around him so they too could strategically achieve their must win battles goals. > He is a selfless person, and is a leader who assisted other grow both personally and professionally. > He is a knowledgeable, a resourceful, and an impact-full person of integrity. Ross, had a huge impact in our organization. We are extremely grateful for all the great work and contributions he made. It was a pleasure working with Ross. Our Training Department truly appreciates and values all his contributions. He is one of a kind. I know he will be an asset to the next organization he joins.
Wael Mohammed
I had the privilege to supervise Ross at Field Nation. Ross is such a fine individual and an impressive professional and leader. He has contributed significantly to our Growth team through expanding our network into new markets. Ross has successfully identified growth areas, led due diligence process, and prioritized high potential opportunities. Ross also led go to market efforts for new market development and provided critical insights about messaging and positioning out products in these new markets. Ross is obsessed with market and customers and he is a leader that works amazingly cross functionally. He mobilizes teams and resources to achieve goals. He is an awesome addition and a big win to any team.
LinkedIn User
I had the privileged of working with Ross and i can truly say he is an amazing director and an incredible leader. As a leader he was responsible for creating, implementation, and managing our client success team, but his work at Ascentis went beyond his department. He partnered with various departments in building strategic processes, implementing complex internal systems, mentored, and supported those around him so they too could strategically achieve their must win battles goals. > He is a selfless person, and is a leader who assisted other grow both personally and professionally. > He is a knowledgeable, a resourceful, and an impact-full person of integrity. Ross, had a huge impact in our organization. We are extremely grateful for all the great work and contributions he made. It was a pleasure working with Ross. Our Training Department truly appreciates and values all his contributions. He is one of a kind. I know he will be an asset to the next organization he joins.
Wael Mohammed
I had the privilege to supervise Ross at Field Nation. Ross is such a fine individual and an impressive professional and leader. He has contributed significantly to our Growth team through expanding our network into new markets. Ross has successfully identified growth areas, led due diligence process, and prioritized high potential opportunities. Ross also led go to market efforts for new market development and provided critical insights about messaging and positioning out products in these new markets. Ross is obsessed with market and customers and he is a leader that works amazingly cross functionally. He mobilizes teams and resources to achieve goals. He is an awesome addition and a big win to any team.
LinkedIn User
I had the privileged of working with Ross and i can truly say he is an amazing director and an incredible leader. As a leader he was responsible for creating, implementation, and managing our client success team, but his work at Ascentis went beyond his department. He partnered with various departments in building strategic processes, implementing complex internal systems, mentored, and supported those around him so they too could strategically achieve their must win battles goals. > He is a selfless person, and is a leader who assisted other grow both personally and professionally. > He is a knowledgeable, a resourceful, and an impact-full person of integrity. Ross, had a huge impact in our organization. We are extremely grateful for all the great work and contributions he made. It was a pleasure working with Ross. Our Training Department truly appreciates and values all his contributions. He is one of a kind. I know he will be an asset to the next organization he joins.
Wael Mohammed
I had the privilege to supervise Ross at Field Nation. Ross is such a fine individual and an impressive professional and leader. He has contributed significantly to our Growth team through expanding our network into new markets. Ross has successfully identified growth areas, led due diligence process, and prioritized high potential opportunities. Ross also led go to market efforts for new market development and provided critical insights about messaging and positioning out products in these new markets. Ross is obsessed with market and customers and he is a leader that works amazingly cross functionally. He mobilizes teams and resources to achieve goals. He is an awesome addition and a big win to any team.
LinkedIn User
I had the privileged of working with Ross and i can truly say he is an amazing director and an incredible leader. As a leader he was responsible for creating, implementation, and managing our client success team, but his work at Ascentis went beyond his department. He partnered with various departments in building strategic processes, implementing complex internal systems, mentored, and supported those around him so they too could strategically achieve their must win battles goals. > He is a selfless person, and is a leader who assisted other grow both personally and professionally. > He is a knowledgeable, a resourceful, and an impact-full person of integrity. Ross, had a huge impact in our organization. We are extremely grateful for all the great work and contributions he made. It was a pleasure working with Ross. Our Training Department truly appreciates and values all his contributions. He is one of a kind. I know he will be an asset to the next organization he joins.
Wael Mohammed
I had the privilege to supervise Ross at Field Nation. Ross is such a fine individual and an impressive professional and leader. He has contributed significantly to our Growth team through expanding our network into new markets. Ross has successfully identified growth areas, led due diligence process, and prioritized high potential opportunities. Ross also led go to market efforts for new market development and provided critical insights about messaging and positioning out products in these new markets. Ross is obsessed with market and customers and he is a leader that works amazingly cross functionally. He mobilizes teams and resources to achieve goals. He is an awesome addition and a big win to any team.
Experience
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Solutran
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United States
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Financial Services
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100 - 200 Employee
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Director, Customer Success
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Jun 2020 - Present
Responsible for the creation and implementation of the Customer Success Organization supporting Solutran's Retail & Healthcare Business. Responsible for the creation and implementation of the Customer Success Organization supporting Solutran's Retail & Healthcare Business.
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CloseSimple
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Real Estate
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1 - 100 Employee
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Advisor/Fractional Integrator
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Feb 2022 - Oct 2022
Served as a fractional growth leader advising the CloseSimple leadership team on new product go-to-market, and Series A Funding. Served as a fractional growth leader advising the CloseSimple leadership team on new product go-to-market, and Series A Funding.
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Ascentis a UKG Company
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United States
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Software Development
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1 - 100 Employee
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Director, Client Success
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Feb 2019 - Jun 2020
Responsible for the creation, implementation, and management of a client success team and strategy. Key Results: - Improved retention by 16% in year 1 - 96% Retention within CSM Portfolio of Accounts in year 1 - 129% Improvement in NPS Score in year 1 - Brought 1:1 CSM coverage across the top 25% of client/revenue Key Responsibilities • Build, lead and motivate a team of Client Success Managers. • Understand both Ascentis products and the customer’s essential business objectives to improve the current state, revenue opportunity and future loyalty of customers. - Oversee Operational Business Reviews including a defined set of performance metrics. - Manage, optimize, and forecast churn and retention. - Outreach strategy built out to target clients to receive useful tips, training etc. - Consistently report updates of customers considered at risk, what is being done and outcomes to upper leadership. - Establish a strong understanding of customer segmentation and behaviors to build a foundation of customer insights that influence the product roadmap and our customer engagement strategy.
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Field Nation
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United States
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Software Development
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700 & Above Employee
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Growth & Market Strategy - Product Manager
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Feb 2016 - Feb 2019
Key Results: - Drove 30% Growth in New Markets & Ventures - Support Team Restructure leading to Improved CSAT, 30% Improvement in Time to Resolve, and employee growth tracks Core & New Market Expansion Strategy and Scorecard Delivered - TAM Defined and Industry Roadmap built prioritizing roadmap of market penetration and expansion - Supply Assessment, Development, and Driving Sales through Means of Data-Driven Enablement - Creation, and Implementation of Customer Quality Framework - Built Client Success LIfecycle and Quality Framework Driving Focus to Product Roadmap - Retention analysis driving focus and action among the core client base Key Responsibilities: - New Market Identification, Validation, and Expansion - Facilitate, Inform, and Support key initiatives proving significant impact - Growth Forecasts by Vertical - Industry SWOT & PEST Analysis - Total Addressable & Total Serviceable Market Analysis - Strategic Leadership and Direction of Growth Team
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DISYS
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Solutions Executive & Client Delivery
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Mar 2014 - Feb 2016
Responsible for New Account Creation, Development, and Retention Key Results: - 250% of Quota | 30% Monthly Growth Club Partnered with Clientele ranging $50M-$30B to deliver growth and execute project delivery through means of resources, and consultative solutions within the IT realm. Responsible for New Account Creation, Development, and Retention Key Results: - 250% of Quota | 30% Monthly Growth Club Partnered with Clientele ranging $50M-$30B to deliver growth and execute project delivery through means of resources, and consultative solutions within the IT realm.
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Keyot (merged with Turnberry Solutions)
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United States
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Business Consulting and Services
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1 - 100 Employee
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Management Consulting and Strategic Project Execution
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Apr 2012 - Mar 2014
I worked along side 4 Fortune organizations to Consolidate, Optimize, and Execute upon strategic initiatives imperative to growth. Peak Season Programs | Marketing Communication | Project Roadmaps | Agile Implementation I worked along side 4 Fortune organizations to Consolidate, Optimize, and Execute upon strategic initiatives imperative to growth. Peak Season Programs | Marketing Communication | Project Roadmaps | Agile Implementation
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Education
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2008 - 2012
Bethel University
Business, Advertising, Sales & Marketing -
2018 - 2018
Reforge.com
Growth Development and Framework Series
Community
