Experience

SYNLAB UK & Ireland

• United Kingdom
• Medical and Diagnostic Laboratories
• 100 - 200 Employee

• Service Delivery Manager

  • Jun 2023 - Present



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Area Manager

  • Oct 2008 - Aug 2023

  • Hold comprehensive operational management responsibility for a large team of field-based engineers. • Accountable for consistently ensuring the delivery of KPIs via astute resource, capacity and performance management. • Collaborate closely with the commercial team as a regional champion for the Specialist Engineers. • Spearheaded a wide range of employee engagement, staff wellbeing and fundraising activity across the business, including leading local events and awareness raising • Initiated and delivered a range of highly impactful local health and safety initiatives including the Engineer Safety Council. • Accountable for supporting the development of an elite workforce via the coordination of recruitment days for Engineers, Specialist Engineers, Team Managers. This includes sourcing venues, conducting risk assessment and utilising the Taleo system to identify optimal candidates. • Coordinated and conducted risk assessment for multiple charity events, supporting significant fundraising. • Empower senior decision makers via insightful reporting and presentation. • Chaired and investigated a number of high-profile HR cases, ensuring full compliance with internal policies and regulatory requirements. • Delivered a significant reduction in accidents, improved staff wellbeing and increased employee engagement via the delivery of a nationwide cultural safety programme, Home Safe. • Consistently ensure optimal standards of service quality and customer satisfaction via robust performance management, employee engagement and quality assurance. • Currently delivering an industry leading net promoter score of 80, having driven a 6% increase over a two-year period. Show less



Sky

• United Kingdom
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Team Coach

  • Jan 2007 - Oct 2007

  • Supported the delivery of industry leading standards of performance via the provision of robust coaching and mentoring to a team of 40 field-based engineers.

• VIP Engineer

  • 2005 - 2007

  • Conducted installations and fault-finding for key customers, including celebrities and high-profile locations.

• Engineer

  • Oct 2004 - 2007

  • Managed installation and fault finding for non-standard customer equipment, including rope access installations, service calls and commercial systems for festivals and events.



Portacover Machinery Movements Ltd

• United Kingdom
• Construction
• 1 - 100 Employee

• Charge Hand

  • 1993 - 2004

  • Managed a multi-disciplinary workforce in delivering a variety of projects for clients including Ford Motor Company, TRW, Jaguar/Land Rover and Orion Electronics. • This involved utilising CAD drawing to identify and communicate issues, leading the design and fitting for automation activity and defining pricing and timelines for small project. • Managed a multi-disciplinary workforce in delivering a variety of projects for clients including Ford Motor Company, TRW, Jaguar/Land Rover and Orion Electronics. • This involved utilising CAD drawing to identify and communicate issues, leading the design and fitting for automation activity and defining pricing and timelines for small project.