Ross Jones
Director IT Support at Liberty Software- Claim this Profile
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Topline Score
Bio
James Loggins
I was fortunate enough to have worked for Ross for close to 5 years. Ross demonstrates all the skills one could expect from a Director or VP, and then some. His personnel skills are incredible. He manages the person, not the position. He listens, he teaches, and he honestly cares about his employees. His project management skills are on par with any senior portfolio manager. He is detail oriented and customer driven. His technical skills are incredible, as are his troubleshooting and technical problem solving skills. He is innovative. He is the one people go to when there is an idea but nothing else, and he consistently produces solid, workable results. He can communicate technical subjects that care comprehendible at any level. Ross is one of the people you hope to work for.
Mark Samuels
I had the distinct honor and privilege to work for Ross. He is the sort of person that will always have your back and never lead you astray. His is loyal to a fault when it comes to his direct reports, he is fare in his leadership, and leads by example. Organizationally he is on top of any project presented to him and he also has no issue delegating to his subordinate Managers as he has the trust and confidence in them to get the job done. Technically he always strives to stay on top of today's technology to add value to the conversation. I will always be grateful to his counsel and leadership.
James Loggins
I was fortunate enough to have worked for Ross for close to 5 years. Ross demonstrates all the skills one could expect from a Director or VP, and then some. His personnel skills are incredible. He manages the person, not the position. He listens, he teaches, and he honestly cares about his employees. His project management skills are on par with any senior portfolio manager. He is detail oriented and customer driven. His technical skills are incredible, as are his troubleshooting and technical problem solving skills. He is innovative. He is the one people go to when there is an idea but nothing else, and he consistently produces solid, workable results. He can communicate technical subjects that care comprehendible at any level. Ross is one of the people you hope to work for.
Mark Samuels
I had the distinct honor and privilege to work for Ross. He is the sort of person that will always have your back and never lead you astray. His is loyal to a fault when it comes to his direct reports, he is fare in his leadership, and leads by example. Organizationally he is on top of any project presented to him and he also has no issue delegating to his subordinate Managers as he has the trust and confidence in them to get the job done. Technically he always strives to stay on top of today's technology to add value to the conversation. I will always be grateful to his counsel and leadership.
James Loggins
I was fortunate enough to have worked for Ross for close to 5 years. Ross demonstrates all the skills one could expect from a Director or VP, and then some. His personnel skills are incredible. He manages the person, not the position. He listens, he teaches, and he honestly cares about his employees. His project management skills are on par with any senior portfolio manager. He is detail oriented and customer driven. His technical skills are incredible, as are his troubleshooting and technical problem solving skills. He is innovative. He is the one people go to when there is an idea but nothing else, and he consistently produces solid, workable results. He can communicate technical subjects that care comprehendible at any level. Ross is one of the people you hope to work for.
Mark Samuels
I had the distinct honor and privilege to work for Ross. He is the sort of person that will always have your back and never lead you astray. His is loyal to a fault when it comes to his direct reports, he is fare in his leadership, and leads by example. Organizationally he is on top of any project presented to him and he also has no issue delegating to his subordinate Managers as he has the trust and confidence in them to get the job done. Technically he always strives to stay on top of today's technology to add value to the conversation. I will always be grateful to his counsel and leadership.
James Loggins
I was fortunate enough to have worked for Ross for close to 5 years. Ross demonstrates all the skills one could expect from a Director or VP, and then some. His personnel skills are incredible. He manages the person, not the position. He listens, he teaches, and he honestly cares about his employees. His project management skills are on par with any senior portfolio manager. He is detail oriented and customer driven. His technical skills are incredible, as are his troubleshooting and technical problem solving skills. He is innovative. He is the one people go to when there is an idea but nothing else, and he consistently produces solid, workable results. He can communicate technical subjects that care comprehendible at any level. Ross is one of the people you hope to work for.
Mark Samuels
I had the distinct honor and privilege to work for Ross. He is the sort of person that will always have your back and never lead you astray. His is loyal to a fault when it comes to his direct reports, he is fare in his leadership, and leads by example. Organizationally he is on top of any project presented to him and he also has no issue delegating to his subordinate Managers as he has the trust and confidence in them to get the job done. Technically he always strives to stay on top of today's technology to add value to the conversation. I will always be grateful to his counsel and leadership.
Credentials
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ITIL v2
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ITIL v3
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Experience
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Liberty Software
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United States
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Software Development
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1 - 100 Employee
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Director IT Support
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Aug 2021 - Present
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Cook Children's Health Care System
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United States
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Hospitals and Health Care
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700 & Above Employee
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Director Customer Service
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Jul 2016 - May 2021
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Network Manager
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Apr 2011 - Jul 2016
Responsible for data network design, implementation and operations for all Cook Children's entities
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Customer Care Manager
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Apr 2009 - Aug 2011
Apply strategic planning, prioritization and project management skills toward consistently achieving critical deadlines while ensuring staff provided superior customer care and support. Maintain full accountability for leading a cross-functional team in all aspects of customer care activities and managing technology purchases and implementations. Oversee the day-to-day management of computer move services for all Cook Children's companies.
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Manager Telecom/Network
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May 2002 - Apr 2009
Planned and allocated a $2 million annual budget in connection with the Local Area Network (LAN) on the Cook Children's Medical Center (CCMC) campus. Ensured consistent data connectivity to the 42 Wide Area Network (WAN) sites of the Cook Children's Physicians Network (CCPN). Administered budgets to maximize use of resources in the execution of a corporate telephone system. Stayed abreast of market conditions and rates and utilized finding to effectively negotiate… Show more Planned and allocated a $2 million annual budget in connection with the Local Area Network (LAN) on the Cook Children's Medical Center (CCMC) campus. Ensured consistent data connectivity to the 42 Wide Area Network (WAN) sites of the Cook Children's Physicians Network (CCPN). Administered budgets to maximize use of resources in the execution of a corporate telephone system. Stayed abreast of market conditions and rates and utilized finding to effectively negotiate local and long distance services and chargeback billing. Improved operational efficiency by implementing Vocera wireless voice activated VOIP system for critical care areas. Played a key role in integrating secure guest wireless network for patient and family use, and enhancing 911 services to buildings serviced by main telephone switch. Led IS management initiatives and evaluated and integrated security monitoring systems, server systems patching with SCCM and virus scanning programs. Optimized critical security and integrity of operations by strategically designing and executing proactive disaster recovery and continuity plans, procedures and audits. Collaborated with staff to analyze and evaluate security measures and implement and monitor security measures for the health care system. Ensured the timely and accurate supervision of a configuration management database as a part of Cook Children’s ITIL process initiative. Spearheaded the successful implementation of new security measures, including advanced webfiltering, usage tracking, and bitlocker encryption on local computer drives.
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Sr. Account Manager
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Jan 2001 - May 2002
Liaison for computer services to Cook Children's Physicians Network and Cook Children's Medical Center specialty service departments responsible for computer consulting, project conception and management for customers. Managed project for installation of a computerized trans- telephonic cardiac monitoring and pacemaker systems. Patients can download monitor data through the use of a normal telephone. Managed installation of computerized treadmill testing system. Managed full… Show more Liaison for computer services to Cook Children's Physicians Network and Cook Children's Medical Center specialty service departments responsible for computer consulting, project conception and management for customers. Managed project for installation of a computerized trans- telephonic cardiac monitoring and pacemaker systems. Patients can download monitor data through the use of a normal telephone. Managed installation of computerized treadmill testing system. Managed full system upgrade for an computerized EKG management system. Managed project for moving the Strategic marketing department to an off site facility. Efforts included blue print review with customers, mapping all existing equipment to new space. Adding new and replacing some workstations. Telephone programming for facility, and site inspection after construction.
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Healthvision
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Information Technology & Services
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1 - 100 Employee
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Network Systems Manager
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Aug 1999 - Jan 2000
Responsible for managing four employees in the network support area. Responsible for WAN designs for service delivery as well as corporate development environments. Evaluates phones switching equipment. Installs and maintains LAN s. Other duties include establishing corporate PC standards, consulting with internal departments on system needs, managing desktop support, and second level service support. Responsible for managing four employees in the network support area. Responsible for WAN designs for service delivery as well as corporate development environments. Evaluates phones switching equipment. Installs and maintains LAN s. Other duties include establishing corporate PC standards, consulting with internal departments on system needs, managing desktop support, and second level service support.
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Network Systems Manager
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1996 - 1999
Manager of VHA's WAN service VHAseCURE.net, a networked information service using web based technology with over 65,000 registered users. VHAseCURE.net used frame relay links to connect VHA and non-VHA member health care organizations across the United States. It also provided ISP services such as centralized Internet mail scanning and shared firewall services. Manager of VHA's WAN service VHAseCURE.net, a networked information service using web based technology with over 65,000 registered users. VHAseCURE.net used frame relay links to connect VHA and non-VHA member health care organizations across the United States. It also provided ISP services such as centralized Internet mail scanning and shared firewall services.
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The Dallas Morning News
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United States
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Newspaper Publishing
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700 & Above Employee
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Lan/PC Analyst
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1992 - 1994
Network administrator for a 14 server 500 user MAN, running Novell Netware 3.11, 3.12, SCO Xenix and Sun OS. Implemented two Novell Netware SAA gateways for 3270b emulation to an ES9000 mainframe system. Installed and configured TCP/IP protocol for connection to a Sun Sparc station for processing consolidated financial reports. Designed and supervised building rewiring to category 5 10baseT Ethernet. Set up and configured routing between buildings using Novell Netware… Show more Network administrator for a 14 server 500 user MAN, running Novell Netware 3.11, 3.12, SCO Xenix and Sun OS. Implemented two Novell Netware SAA gateways for 3270b emulation to an ES9000 mainframe system. Installed and configured TCP/IP protocol for connection to a Sun Sparc station for processing consolidated financial reports. Designed and supervised building rewiring to category 5 10baseT Ethernet. Set up and configured routing between buildings using Novell Netware multi-protocol routers over Thomas Conrad 100 mbps fiber. Implemented Novell Netware Connect services for remote node connectivity to all LAN services. initiated use of smart UPS systems on all Novell Netware servers. Administered tape backup scheduling and off-site storage. Performed email administration and automated numerous file transfer processes between mid range systems. Show less Network administrator for a 14 server 500 user MAN, running Novell Netware 3.11, 3.12, SCO Xenix and Sun OS. Implemented two Novell Netware SAA gateways for 3270b emulation to an ES9000 mainframe system. Installed and configured TCP/IP protocol for connection to a Sun Sparc station for processing consolidated financial reports. Designed and supervised building rewiring to category 5 10baseT Ethernet. Set up and configured routing between buildings using Novell Netware… Show more Network administrator for a 14 server 500 user MAN, running Novell Netware 3.11, 3.12, SCO Xenix and Sun OS. Implemented two Novell Netware SAA gateways for 3270b emulation to an ES9000 mainframe system. Installed and configured TCP/IP protocol for connection to a Sun Sparc station for processing consolidated financial reports. Designed and supervised building rewiring to category 5 10baseT Ethernet. Set up and configured routing between buildings using Novell Netware multi-protocol routers over Thomas Conrad 100 mbps fiber. Implemented Novell Netware Connect services for remote node connectivity to all LAN services. initiated use of smart UPS systems on all Novell Netware servers. Administered tape backup scheduling and off-site storage. Performed email administration and automated numerous file transfer processes between mid range systems. Show less
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Education
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Texas Wesleyan University
Bachelor of Science - BS -
Western Governors University
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