Experience

Admission Hub™

• Canada
• Education Administration Programs
• 1 - 100 Employee

• Assistant Manager / Visa Coordinator LATAM

  • May 2022 - Present

  - Directing, reassessing, and evaluating the LATAM visa application process including gathering required documents, creating applications, and submitting them to IRCC. - Creating frameworks / SOPs / KPIs to allow team members to be accountable. - Accomplishing department visa/conversion (sales) objectives by managing resources; planning and evaluating department activities. - Improving efficiency and accuracy of team members' work performance. - Management of refusal cases. Show less



U.S. Department of State

• United States
• International Affairs
• 700 & Above Employee

• Special Projects Coordinator / Special Consular Services Assistant

  • Jun 2020 - Aug 2021

  • Analyzed daily operations and provided innovative solutions on a variety of themes geared toward the enhancement of customer service, public, metrics, and efficiency in processing.• My management contributions resulted in the increase in productivity of service, and seamless functionality of day-to-day Consular operations. • Coordinated all events for the Consul General and for all consular staff. • Worked closely with contractors and supporting staff to smoothly transition new consular officers into the country and into Post by securing housing, access to working faculties, and other accommodations. • Received many distinguished awards and special recognitions for my efforts. Show less

• Visa Specialist / Consular Section

  • Oct 2016 - Jun 2020

  • Provided support for all visa adjudicators throughout all phases of the visa process (pre- interview, interview, and post-interview). • Supervised the Dominican Criminal Portfolio in the consular section and provided complex case review-based feedback to Consular Officers. Trained both local and US Staff. • Completed criminal background checks for thousands of applicants based on my level of security clearance.



Northrock Enterprises, LLC.

• Client Relationship Manager

  • May 2014 - Mar 2016

  • Developed customer service solutions for an extensive list of high-profile clients. • Visited and surveyed our clients in overseas territories such as Jamaica, Trinidad and Tobago. • Implemented sales protocols to service clients in the construction, mining, manufacturing, and hospitality sectors. • Developed customer service solutions for an extensive list of high-profile clients. • Visited and surveyed our clients in overseas territories such as Jamaica, Trinidad and Tobago. • Implemented sales protocols to service clients in the construction, mining, manufacturing, and hospitality sectors.